RIW Kiosk Update

Message for RIW Kiosk Administrators

RIW Kiosks allow companies to safely manage access of RIW cardholders and visitors at a worksite. This update provides some information about how to manage your site requirements, as well as notification that we are releasing an exciting new update to Kiosks from 9 December 2021. 

What is being released?

RIW registered visitors will now be able to scan their RIW System generated visitor pass on a Kiosk when signing into a site, providing for an expedited sign in. Find out more about this new functionality on our article How does a visitor sign in and out of an RIW Kiosk? 

A cardholder’s selected job role will now be included on a cardholder’s identification badge for the day, which is printed when a cardholder signs in to site on a Kiosk. Check out our article on How does a cardholder sign in and sign out of an RIW Kiosk?

Lastly, if a cardholder re-enters the site through a Kiosk, they will have the option not to reprint their identification badge, allowing the cardholder to reuse their previously printed badge for that day. 

Kiosks and updating site requirements

If you need to update any site requirements in the RIW System, such as site entry rules, working hour rules, site briefings or inductions, it’s important to note that the update of changes can take between 15 and 30 minutes to transfer to the Kiosk. 

 

Sites will need to assess the risk between when the change is made in the RIW System to when it is available in the Kiosk, and determine whether cardholders are signed in via an alternative method during the transfer time, such as in person with an Access Controller via the RIW App.

 

In regards to site briefings, RIW recommends that site briefings are loaded to the RIW System at least the day before the briefing is to commence. Our article on adding and configuring a Kiosk safety briefing details how to configure the start date and active date to ensure site briefings are scheduled for deployment when required.

Where can I find more information?

The RIW Knowledge Centre for Kiosks and Tablets provides a range of articles on how to configure and use Kiosks devices, including cardholder and visitor management and troubleshooting guides. Check out the RIW Knowledge Centre for Projects, Sites & Zones for guidance on updating site requirements.

 

As always, if you have any further questions, you can contact the RIW Service Desk on info@riw.net.au.