Terms and Conditions

Legal Terms & Conditions

Your use of the RIW System and participation in the RIW Program will be subject to the following legal terms and conditions:

Permission Access Agreement (PAA) – The PAA sets out the basis upon which individual Rail Industry Workers (RIWs) may apply for and use an RIW Card.  The PAA also explains how information about RIWs is collected and used for the purposes of the RIW Program.  Each RIW will need to accept the terms of the PAA in order to activate a new RIW Card. You can access the PAA at https://www.riw.net.au/permission-access-agreement

RIW Privacy Policy – The RIW Privacy Policy sets out MTA’s policies on the management of personal information for the purposes of the RIW Program. The RIW Privacy Policy has been designed to comply with the requirements of the Australian Privacy Principles made under the Privacy Act 1988 (Cth). You can access the RIW Privacy Policy at https://www.riw.net.au/privacy-policy

Company Registration T&Cs and RIW Privacy Protocol – The Company Registration T&Cs (together with the accompanying RIW Privacy Protocol) sets out the basis upon which rail operators and other organisations working in the rail industry may participate in the RIW Program. These terms apply as a default unless a company is a Fee Paying Rail Transport Operator as determined by the ARA. You can access the Company Registration T&Cs at https://www.riw.net.au/company-registration-terms and the Privacy Protocol at https://www.riw.net.au/riw-privacy-protocol

Other – Some aspects of the RIW Program (such as identity verification or competency training services) may be delivered by a third party rather than by MTA, and may be subject to additional legal terms and conditions imposed by that third party. Where this is the case, we will clearly explain this and will ask you to review and accept the additional terms and conditions before proceeding.

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Support Team


Support Team