RIW Program Technology and Service Partners

Metro Trains Australia

Metro Trains Australia (MTA) is a consortium of rail and construction businesses with unrivalled credentials. The MTA team draws on the strengths and experience of three leading rail industry organisations: Hong Kong’s MTR Corporation, Australia’s John Holland Group and UGL Rail, a division of United Group Limited.

MTA proudly delivers the Rail Industry Worker (RIW) Program for Australian rail industry workers on behalf of the ARA, effective 28 June 2019.

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Reference Point Limited

Reference Point, the UK’s market-leading competency management technology provider, are the lead software solutions partner supporting the delivery of The Rail Industry Worker program on behalf of the Australasian Railway Association.

The solution – based on our proven market-leading SkillGuard technology – provides a single, central source of information that securely stores, records and surfaces all relevant worker information and is designed to uniquely identify and check the credentials held on a worker’s smartcard. This includes: skills, qualifications, job roles and a wide range of additional information. This in turn confirms the worker’s ability to safely perform specific tasks and roles on the national rail infrastructure, assuring full authority to work at all times. The system also provides virtual smartcards that work alongside the physical version to provide maximum flexibility and resilience, as well as MyRIW, enabling individual worker to access and help maintain their own record.

Reference Point clients include:

In Rail: Network Rail (with a workforce of approximately 130,000), Transport for London (including London Underground and Docklands Light Railway) and HS2 (the UK’s new high-speed railway system).

Other clients in related sectors include: Highways England (responsible for construction and maintenance on the UK’s motorways and trunk roads), Thames Water (the UK’s largest utility company serving 15 million customers) and the CSCS smartcard scheme (covering over 2.5 million construction workers).

Reference Point are committed to continuous product development and innovation combined with an exceptional reputation for service delivery, quality, reliability and customer satisfaction.

Reference Point: Future Thinking.

OracleCMS is a 100% Australian owned and managed organisation, passionate about the delivery of exemplary customer service solutions and use of intelligent technology.

OracleCMS has over 16 years’ experience in dealing with a multitude of clients including being the preferred supplier for local government services across Australia, forming close long-term partnerships with government bodies and private enterprises.

In addition to this, OracleCMS also provide services to industry leaders in various market sectors, such as Mining, Automotive, Healthcare and Insurance, Retail and eCommerce, Telecommunications, Transport and Logistics, Facilities Management, Tourism and Travel, FMCG (Fast-moving consumer products), and a myriad of other ASX 200 companies.

OracleCMS has become one of Australia’s leading outsourcing providers; we service hundreds of companies across multiple industry sectors. We are a trusted, award winning brand for Customer Management Solutions and we envelop an array of platforms for organisations. We provide our clients with the most suitable solutions:

  • Contact Centre 
  • AI Workflow Chat Bots 
  • Back Office 
  • Consulting 
  • Big Data 
  • Software 
  • Web Development 
  • Voice 
  • Telephony 
  • Multi Tenancy 
  • Scalable 
  • Fully Blended contact centre solutions

OracleCMS is committed to working closely with MTA in ensuring a seamless transition of services and a positive experience for all users. 


Who we are

Kineo provides learning and technology solutions for enterprise-level businesses. As a wholly owned company within the City & Guilds Group, one of the world’s largest learning and credentialing organizations, we work with training providers in over 80 countries. Founded in 1878, City & Guilds has a long history of delivering the vocational training and credentialing technology that defines the industry.

With offices in Adelaide, Auckland, Melbourne, Sydney, and Wellington, Kineo is a trusted learning partner to some of the region’s most prominent organisations. Our local team of over 140 staff is supported by an additional 300 Kineo staff across the UK, US, South Africa, Sweden, and Latin America.

Our history

Kineo is a unification of leading workforce training providers in the region. e3Learning was established in 2001 and gained a reputation in Australia as experts in compliance training. Kineo was founded in 2005, with expertise in content development. In 2012 the City & Guilds Group acquired Kineo, followed by e3Learning in 2016. These strategic acquisitions enabled the C&G Group to provide a comprehensive suite of solutions to modern challenges faced in enterprise workforce development.

Kineo capability

We provide eLearning, mobile learning, blended learning, social learning, learning technologies, and other work-based learning and assessment solutions using the latest and most effective tools. A strong capability in implementing and customising the learning technology platforms.

With 350 digital learning courses ready to use right away with the systems you already use, on boarding a new employee is simple, building new skills is affordable and helping you to change workplace behaviour is measurable.

Bespoke content designed specifically for you – either way our multimedia eLearning content delivers a great user experience and leads to measurable results. Whether it’s an eLearning course, video, curated resources or a blend, we’ll work with you to find the right solution.

Make your learning platforms the cornerstone of your L&D strategy. Whether you need a learning management system, a workforce management solution or a social learning platform, we’ll build it to match your requirements – and help you launch it.

Our online compliance and workforce management system enables you to select, engage and authorise your entire workforce, including contractors, suppliers, employees and volunteers.


Veritas has more than 14 years of proven experience in the area of developing innovative background checking solutions. As an established and leading provider of identity verification services in the maritime, offshore and aviation sectors, the company is pleased to extend its innovative technology into the rail industry.

Through the development of online and mobile identity solutions, Veritas streamlines traditional paper-based security vetting processes. The net results are efficient and convenient solutions that improve productivity, compliance, and security outcomes for its clients.

As an Australian owned and based technology provider, Veritas is proud to be a part of this consortium of service providers committed to protecting and enhancing the safety of Australia’s Rail network.

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Placard is a SME organisation and has been in existence since 1987 employing 164 staff and currently produces in excess of 90 million cards per annum.

Placard holds a leading position across a diverse range of card markets including identification and licences, financial services, healthcare and transport. Placard provides a one-stop-shop in card production offering card design, manufacture, personalisation, fulfilment and collateral supply.

Today, the company operates as the largest Australian-based production facility that is accredited by all four major payment schemes. Placard also has a high secure Visa & MasterCard personalisation facility in Auckland.

Placard’s strategy has been to build on the current foundations of its local service and supply with global partnerships, continuous improvement programs and capital expenditure in equipment and technology. Our vision is to deliver value to our stakeholders and enhance our customers’ experience.

Placard’s business model enables us to offer competitive pricing with a high standard of service and quality. Placard’s vision is “to be the best value for money card Manufacturer and Personalisation Company in Australia and New Zealand”. We believe that keeping our purpose simple and direct translates well throughout our company as a whole and ensures that staff from management to operator level is across our vision that the entire organisation strives for.