The RIW Communications Toolkit has been designed to help the rail industry through transition to the new RIW Program service provider. The toolkit features a range of materials that can be downloaded by industry seeking to communicate the key benefits of the transition, new system functionality and the tasks involved in preparing for go-live on 28 June 2019 or phased transition for companies associated with the NSW Transport Cluster (Sydney Trains, NSW Trains, Sydney Metro, Transport for NSW).
This presentation contains an overview of
the RIW transition to new service provider Metro Trains Australia (MTA), its
partners, the new system and new smartcards. The presentation lists the
benefits for industry, contains some high level system screenshots, describes
features of the new smartcards and outlines the approach to launch of the new
system on 28 June 2019.
These sample email updates can be used for internal staff communications and provide an overview of the transition to a new service provider, learning options for small employers and learning options for cardholders.
This print ready version of a handy RIW
promotional business card lists some of the support channels available such as
web site, service desk and email. These cards can be printed locally by operators/employers
seeking to raise awareness about the RIW transition. Meanwhile, network
operators and large employers may choose to nominate a committed RIW Champion,
who can raise awareness by requesting a specially designed high-vis vest with
RIW branding. If you would like a high-vis vest for your champion just send
their name, email address, postal address and vest size to [email protected]