News & Updates

RIW & Other News

• 20/01/2020 – Rail Industry Worker Employer Update #21 – RIW Web Card Reader + RIW App
• 15/01/2020 – Rail Industry Worker Employer Update #20 – Successful deployment of the RIW System Release
• 15/01/2020 – Important Information for Access Controllers & Spot Checkers – Successful deployment of the RIW System Release
• 13/01/2020 – Rail Industry Worker Employer Update #19 – RIW System Update Release & Outage Notification
• 13/01/2020 – Important Information for Access Controllers & Spot Checkers – RIW System Release Update + RIW App Outage 2200hrs 14 January 2020
• 08/01/2020 – Rail Industry Worker Employer Update #18 – New User Permissions + Reminder System Update Information Sessions
• 03/01/2020 – RIW System Outage Notification for 3 January 2020
• 24/12/2019 – Rail Industry Worker – Update to Permission Access Agreement and Privacy Policy
• 24/12/2019 – A message from the Rail Industry Worker Program – Merry Christmas and RIW Service Desk availability + RIW System Update Information Sessions
• 17/12/2019 – Rail Industry Worker Employer Update #17 – RIW System Release Update and Information Sessions + ARTC eTAP
• 11/12/2019 – Rail Industry Worker Employer Update #16 – REMINDER – TfNSW to fully transition to the RIW Program by 13 December 2019
• 04/12/2019 – Rail Industry Worker Employer Update #15 – ID Checks Overview + ARTC NSW Network Rule Change (Training)
• 25/11/2019 – Rail Industry Worker Employer Update #14 – TfNSW to fully transition to the RIW Program by 13 December 2019
• 21/11/2019 – Rail Industry Worker Employer Newsletter #13 – Keeping company details up to date
• 11/11/2019 – Rail Industry Worker Employer Newsletter #12 – Service Requests Overview
• 01/11/2019 – Rail Industry Worker Employer Newsletter #11 – Medicals Overview, Amendments to DPTI Operator Roles, ID Check System Improvements
• 31/10/2019 – RIW System Outage Notification for 31 October 2019 – ID Check Module
• 25/10/2019 – Rail Industry Worker Employer Newsletter #10 – Virtual RIW card
• 16/10/2019 – Rail Industry Worker Employer Update #9 – Competencies Overview
• 09/10/2019 – Rail Industry Worker Employer Update #8 – Job Roles Overview
• 01/10/2019 – Rail Industry Worker Employer Update #7 – RIW Project Sites, TfNSW Transition & Training
• 13/09/2019 – Rail Industry Worker Employer Update #6 – Employing and releasing workers in the RIW system
• 06/09/2019 – Rail Industry Worker Employer Update #5 – RIW System Update
• 03/09/2019 – Rail Industry Worker Employer Update #4 – Missing workers
• 15/08/2019 – Rail Industry Worker Employer Update #3 – Data migration update, missing job roles and competencies, Network Operator workarounds
• 19/07/2019 – Rail Industry Worker Employer Update #2 – Data migration update
• 10/07/2019 – Rail Industry Worker Employer Update #1 – System goes live, key information, paying your annual company subscription

RIW Communications Toolkit

The RIW Communications Toolkit has been designed to help the rail industry through transition to the new RIW Program service provider. The toolkit features a range of materials that can be downloaded by industry seeking to communicate the key benefits of the transition, new system functionality and the tasks involved in preparing for go-live on 28 June 2019 or phased transition for companies associated with the NSW Transport Cluster (Sydney Trains, NSW Trains, Sydney Metro, Transport for NSW).

RIW Presentation

This presentation contains an overview of the RIW transition to new service provider Metro Trains Australia (MTA), its partners, the new system and new smartcards. The presentation lists the benefits for industry, contains some high level system screenshots, describes features of the new smartcards and outlines the approach to launch of the new system on 28 June 2019.

RIW Checklists

These checklists briefly outlines the key tasks that should be performed by employers in the countdown to go-live on 28 June 2019 and phased transition (TfNSW).

Sample Newsletter Content

These newsletter templates provide a long and short version of a newsletter article for internal company publications. You’ll also find some images to help bring the story to life within your company.

Sample Email Content

These sample email updates can be used for internal staff communications and provide an overview of the transition to a new service provider, learning options for small employers and learning options for cardholders.

Sample Toolbox Talks

The sample toolbox talk covers an overview of the transition to the new smartcards and the new RIW system.

RIW Flyers

These simple flyers can be downloaded and used to raise awareness about the RIW transition. You’ll find flyers designed for:

RIW Posters

These posters can be downloaded and used for work sites and offices. The posters carry important messages about updating personal details, setting up your MyRIW account and using the new RIW Card. 

RIW Merchandise

This print ready version of a handy RIW promotional business card lists some of the support channels available such as web site, service desk and email. These cards can be printed locally by operators/employers seeking to raise awareness about the RIW transition. Meanwhile, network operators and large employers may choose to nominate a committed RIW Champion, who can raise awareness by requesting a specially designed high-vis vest with RIW branding. If you would like a high-vis vest for your champion just send their name, email address, postal address and vest size to [email protected]