RIW System Release Outage Notification for Thursday 16 September (1200-2400hrs AEST)
Rail Industry Worker (RIW)
System Release Outage Notification Message for Access Controllers, Spot Checkers &
cardholders who self-swipe The RIW Program is committed to
continuous improvement, ensuring the RIW System is at the forefront of safety
by providing a fit for purpose system to assist industry manage their
workforce. On Thursday 16 September 2021 the RIW System will undergo a
mini software release with some exciting new features. You can read more
about the release on our System
Updates page. Scheduled Service Interruption START END Thursday 16 September 2021, 12:00
hrs AEST (midday) Thursday
16 September 2021, 24:00 hrs AEST (midnight) What
services will be affected? The following services will be unavailable
during the outage window:
During the interruption, the RIW Service Desk will be
unavailable for calls. Queries and service requests can still be sent through
to the RIW Service Desk on info@riw.net.au, which will
be addressed once system functionality is returned the following day. How can you prepare for the outage? Please contact your Employer or Contractor In Charge to
discuss their plans for managing the service interruption, which may include
alternative methods for swiping workers into site. All RIW System Users have
been advised about the interruption and to plan appropriately, such as
knowing who will be on site during the outage and making available RIW System
reports that can assist in verifying competencies and/or job roles for
cardholders. For RIW App users, which includes
Access Controllers, Spot Checkers and cardholders who self-swipe, please note
that during the service interruption the RIW App will operate in offline mode
only. To read more about this, please refer to our RIW Knowledge Centre
article Using
the RIW App during RIW System service interruptions or when offline. All swipe data captured during the service interruption will be
synchronised back to the RIW System once services resume. Vircarda
update to improve QR code readability The Vircarda App, which stores
a cardholders’ virtual RIW card, has also been updated to allow a
QR code to be scaled up or down (using the "+" or "-"
buttons) for improved readability by Kiosks and other card readers. Also,
screen brightness has been set to 100% when launching the App, improving low
light readability. The new Vircarda App is available for download now. |