& Tablets (will be turned to site
closed mode between 12:00 and 24:00 hrs AEST). NOTE: For sites with turnstiles, these
must be poweredOFF for the duration of the service
interruption to allow the passage of workers in/out of the site.
During the interruption, the RIW Service Desk will be
unavailable for calls. Queries and service requests can still be sent through
to the RIW Service Desk on [email protected], which will
be addressed once system functionality is returned the following day.
How can you prepare for the outage?
Please contact your Employer or Contractor In Charge to
discuss their plans for managing the service interruption, which may include
alternative methods for swiping workers into site. All RIW System Users have
been advised about the interruption and to plan appropriately, such as
knowing who will be on site during the outage and making available RIW System
reports that can assist in verifying competencies and/or job roles for
All swipe data captured during the service interruption will be
synchronised back to the RIW System once services resume.
update to improve QR code readability
The Vircarda App, which stores
a cardholders’ virtual RIW card, has also been updated to allow a
QR code to be scaled up or down (using the "+" or "-"
buttons) for improved readability by Kiosks and other card readers. Also,
screen brightness has been set to 100% when launching the App, improving low
The new Vircarda App is available for download now.