Contact Us - Rail Industry Worker

Service Request

Contact Network Operators

Network Operators can be contacted to provide advice on the specific requirements for compliance on their network.

Organisation	Website	Email
Adelaide Metropolitan Passenger Rail Network (AMPRN) – Keolis Downer Adelaide	https://www.keolisdowneradelaide.com.au/	kda.riwcard@keolisdowner.com
Adelaide Tram Network – Torrens Connect	https://torrensconnect.com.au/	permits@torrensconnect.com.au
Australian Rail Track Corporation (ARTC)	https://www.artc.com.au/	RIWHelp@artc.com.au
Carmichael Rail Network	https://www.bowenrail.com.au	riw@bowenrail.com.au
Country Regional Network – UGL Regional Linx (UGLRL)	https://www.uglregionallinx.com.au	riw.inquiries@uglregionallinx.com.au
Metro Trains Melbourne (MTM)	http://metrotrains.com.au/	competencies@metrotrains.com.au
Metro Trains Sydney (MTS)	https://www.mtraustralia.com.au/metro-trains-sydney/	mtstraining@metrotrains-sydney.com.au
Queensland Rail (QR)	https://www.queenslandrail.com.au/	railsafetyworker@qr.com.au
Public Transport Authority Western Australia (PTA WA)	https://www.pta.wa.gov.au/	learninganddevelopment@pta.wa.gov.au
Transport for NSW (TfNSW)	https://www.transport.nsw.gov.au/	learning@transport.nsw.gov.au
V/Line	https://corporate.vline.com.au/Contractors-tenders/Contractors/	competency@vline.com.au

Get in Touch

If you require assistance with general RIW enquiries, using the RIW System or card related issues, then the RIW Service Desk can help 24 hours a day, 7 days a week, 365 days a year.