LOG IN
ABOUT US
SYSTEM TRAINING
AND SUPPORT
AND SUPPORT
BUSINESS RULES
AUTHORISED HEALTH
PROFESSIONALS
PROFESSIONALS
REGISTERED TRAINING
ORGANISATIONS
ORGANISATIONS
CONTACT US
< Back
← Back
← Back
← Back
← Back
← Back
System Updates
Release notes tell you what’s new in the RIW system. As always, we welcome your feedback and ideas for improvement, or reporting any bugs by emailing [email protected]. Please refer to the minimum system requirements required for this release.
We’d like to extend a special thank you to all RIW users who contributed to the update of the RIW software, RIW App and Vircarda App.
RIW Release Update – 4 November 2019
| ID | Description | Category | System | 209 | Reports were updated to limit the amount of rows that can be extracted to 200,000 to avoid system outages. This is a temporary measure put in place until MTA implements a better way to export data (via a batch mechanism and email notifications where extract is ready to download). This long term fix will be implemented as part of the next full release. | Fix | RIW |
|---|---|---|---|
| n/a | Some employees did not change primary employment status when their employment leave date was passed in some scenarios (due to difference in time zones). This was fully resolved. | Fix | Backend |
RIW Release Update – 31 October 2019
| ID | Description | Category | System | 299 | A number of enhancements including better management of middle names, more details provided in rejection notes, and Employer Administrator is copied into the ID Check Request email that is sent to the worker. | New feature | Vircarda |
|---|
RIW Release Update – 19 September 2019
| ID | Description | Category | System | 209 | New “Existing Report” – Job Role Validity Report- Yesterday COB provides the ability to get large volumes of data exported much quicker. | New feature | RIW |
|---|
RIW Release Update – 30 August 2019
| ID | Description | Category | System | 279 | System was updated to send new card requests to the third party provider twice a week. | New feature | Backend |
|---|---|---|---|
| 228 | The display of the job role screen was updated to fit all columns in main view. | New feature | RIW |
| 206 | Ability to award competency from the job role screen for missing competencies. | New feature | RIW |
| 191 | Ability for Employer Administrator to re-send an employment request. | New feature | RIW |
| 166.1 | Changes to verification screen to display the attachment upload date. | New feature | RIW |
| 156 | Card delivery address now displayed in the RIW profile and is a reporting field in the Report section. | New feature | RIW |
| 128 | PAC solution (Physical Access Control). | New feature | PAC |
| 305 | Competencies categorised as MUST BE AWARDED BY ELEARNING can now be configured as Network/Project/Site/Zone requirements. | Fix | RIW |
| 275 | A glitch in the system where job role screen was showing the same valid competency multiple times. | Fix | RIW |
| 270 | Employment data was cleansed for workers who did not have a primary employer so that they can be employed in the system. | Fix | RIW |
| 269 | Network Competencies, as well as Project Competencies, Site Competencies and Zone Competencies are not visible if awarded a second time. Validation existed to make the entities Network, Project, Site & Zone as a mandatory field only when awarding the first time. Validation has been extended to show any time a competency is awarded. | Fix | RIW |
| 266 | A data fix was run in the background to update competency configured as expired after a set period. | Fix | RIW |
| 261 | Vircarda account automatically deleted when worker profile deleted due to PAA rejection. | Fix | Vircarda App |
| 257 | Report scheduling is now working. | Fix | RIW |
| 248 / 176 / 165 | Issue with payment interface where duplicate reference ID’s could be created at the same time preventing users from paying for transactions. | Fix | RIW |
| 247 | Payments were not recognised by the PayPal interface when more than twenty items were in the basket. | Fix | RIW |
| 240 | When a new competency is updated prior to previous one expiring, the job role no longer becomes invalid. | Fix | RIW |
| 233 | Double clicking on worker as an assessor no longer logs users out. | Fix | RIW |
| 221 | Hidden characters were appearing on worker profile address details on their RIW letter. | Fix | Backend |
| 149 | Update CSV extract to change the delimiter. | Fix | RIW |
| 145 | Company subscription not picking up duplicate ABN. | Fix | RIW |
| J5110 | iPhone – there was a delay in loading fatigue information. While swiping in a worker initially it was displaying fatigue information as 0 and 0 and after some delay it was displaying the actual values. If the user selects the confirm swipe or deny swipe immediately without scrolling, it was recording the 0 and 0 under fatigue fields. | Fix | RIW App |
| J5103 | App was crashing whenever a NFC read was done on the Android RIW App QR. | Fix | RIW App |
| J5092 | No records were returned when searching for a job role that had a job role name with an apostrophe. | Fix | RIW |
| J5088 | Virtual card cancelled notification was not sent to Vircarda when a help desk user reissues a new physical card without cancelling the old issue. | Fix | Vircarda App |
| J5086 | When Service Desk updates payment tier for any company, it will remove the company subscription item from the basket if available so that Employers can never pay incorrectly for the payment tier they are assigned. Also, when a user is in checkout page and Service Desk is trying to update the Payment Tier, warning message is added. | Fix | RIW |
| J5085 | While paying for new company subscription, it locks the basket, but another Employer Administrator is able to proceed to checkout when basket is locked. | Fix | RIW |
| J5141 | Weekly check added to look for migrated workers who have rejected their PAA and do not have cancelled cards. | Fix | Backend |
| J5105 | Very occasionally calls to
Upload Swipe are timing out, with the following exception logged in
RayGun: “Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached” The default Max Pool Size is 100. It can be increased in the connection string using the following syntax: Max Pool Size=200; | Fix | RIW App |
RIW Release Update – 22 July 2019
| ID | Description | Category | System | 175 | The GST on fast track verification items was incorectly setup and was rectified. | Fix | RIW |
|---|---|---|---|
| 231 | If email of an assessor changed in worker’s profile / myRIW, the email account linked to the user account will be updated. | Fix | RIW |
| 216 | Workers for who the ‘Receive Expiry Email’ checkbox is not ticked will not receive expiry emails relating to subcriptions (others were already being restricted correctly). | Fix | Backend |
| 160 | ABN lookup for company registrations was not working for sole traders. This was rectified. | Fix | RIW |
| 173 | Grouping of competencies can now be updated for migrated job roles. | Fix | RIW |
| 188 / 189 / J5047 | New version of apps (Android and iOS) to correct authentication issues. | Fix | RIW App |
| 198 | When primary employment is terminated, any transactions pending in previous employer’s basket will be automatically cleared. | Fix | RIW |
| J5031 | Restrict the help desk to add current date as an employment leave date. This was implemented to prevent some data issues caused in payment process. | Fix | Backend |
| J5020 | When Helpdesk tries to delete a verified competence which says it can’t delete, evidence is getting deleted. The evidence is now no longer deleted. | Fix | Backend |
| J5018 | If fast track items are removed from basket it re-calculates basket to correct grouping of fast-tracked items. | Fix | RIW |
| J5013 / J5009 | If card is requested but payment is not completed, cancel card with reason ‘primary employment ended while card was awaiting payment’. | Fix | Backend |
| J5007 | Unable to search people data in reports if there is an apostrophe. | Fix | RIW |
| J4997 | “Card Recipient name cannot be blank” – incorrect error message was displayed while trying to deliver card to worker where employer recipient name is empty. Now resolved. | Fix | RIW |
| J4992 | When Helpdesk requests card, pre-populate recipient name with primary contact of the worker’s employer when card sent to employer (versus worker). | Fix | Backend |
| J5021 | Changes to prevent items being incorrectly flagged as paid where they are added to the basket by another user while the first user is checking out/paying. | Fix | Backend |
| J4991 | Clear basket items when worker employment ended (If a primary employer ends a worker’s employment, remove any basket items not yet checked out where these relate specifically to this worker i.e. worker subscription, fast track evidence, ID check, replacement card). | Fix | Backend |
| J4985 | Limit card delivery office list for Helpdesk (when requesting a card for a worker and sending it to an employer office address, the system previously listed ALL office names to select from. It now only lists those linked to the worker’s primary employer. | Fix | Backend |
| J5034 | Warning message added when Helpdesk user trying to delete the competence that has been fast tracked. | Fix | Backend |
| J4918 | iPhone now retaining the project/site/zone selected when app is closed and reopened. | Fix | RIW App |
| J4986 | iPhone now displays the site name under zone based competencies same as android. | Fix | RIW App |
| J4983 | Android now displays site name and zone name in zone competences tab when displaying card details. | Fix | RIW App |
System Requirements
To use the RIW system, web browsers need to be at a minimum:
- Microsoft Edge (v17)
- Internet Explorer (v11)
- Google Chrome (v72)
- Firefox (v65)
- Safari (v12)
Browsers must also allow pop-ups and cookies.
The www.riw.net.au website must be white listed by your ICT Department to ensure it is not blocked.
Apps
To use the RIW app on the following devices, you will require:
- Android device: Android 5 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
- Apple iPhones or iPads: iOS 9.0 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
OWNED BY
POWERED BY
