System Updates - Rail Industry Worker

Release notes tell you what’s new in the RIW system. As always, we welcome your feedback and ideas for improvement, or reporting any bugs by emailing [email protected]. Please refer to the minimum system requirements required for this release.

We’d like to extend a special thank you to all RIW users who contributed to the update of the RIW software, RIW App and Vircarda App.

RIW Release Update – 14 January 2020

ID	Description	Category	System
258	Logic has been updated to only show the most recent expiring/expired competency award in the Expiries tab.	Fix	Backend
401	The EFT section has been removed from all system-generated invoices to reduce the instance of multiple payments made by companies.	Fix	RIW
405	Cardholders were remaining in the RIW System Muster List after being team swiped out of the RIW App (iOS version only). This was due to missing location information being returned to the database. The update ensures all swipe data has the relevant location information.	Fix	RIW App / Backend
408	Password reset emails updated to reduce the risk of unrecognised hyperlinks in some email clients. The update removes embedded full stops and also anchors the hyperlink.	Fix	RIW
410	Job role awarding pop-up logic has been updated to only display when the minimum job role requirements have not been met.	Fix	Backend
412	The filter logic has been updated to return the correct filtered results for the ‘Employment Relationship’ custom report.	Fix	Backend
429	A new export only function can now be applied to any large and demanding system report (eg. job role validity) to reduce timing out. Instead of displaying the results on screen, the system will now create an export only option.	Fix	Backend
456	Performance enhancements made to improve calculation and load time of cardholder job roles.	Fix	Backend
462	A fix will prevent instances where competencies awarded to workers are incorrectly superseded and the job role validity is changed.	Fix	Backend
480	Subscription renewal emails will now include official logos from RIW, ARA and MTA. This ensures that the recipient can easily identify the source of the renewal email.	New feature	RIW
529	To ensure the correct interpretation of time zones, the non-negative breathalyser alert email will display “AEST” next to the test time.	Fix	Backend
533	The ‘set competencies’ screen for training providers has been redesigned, enabling the RIW system to automatically save each action without the need for a ‘save’ button.	Fix	RIW / Backend
543	Improvements made to “unable to login” text to direct users to reset own password or contact their RIW company administrator for username issues.	Fix	RIW
552	Buttons in the Assessor user interface will now lock for a period of time once clicked once to prevent window stacking. Also, optimisation of the ‘Assess job role’ screen to prevent timing out in the RIW system.	Fix	RIW
559	System generated emails were being sent to inactive users. This has been resolved, so that the system will only send emails to active users.	Fix	Backend
566	Text amendments made to the ‘Company Subscription Expiring in 0 Weeks’ notification email.	Fix	Backend
573	Minor updates to Permission Access Agreement.	Fix	myRIW

RIW Release Update – 22 April 2020

To view an information session about the 14 January 2020 RIW System Release please visit:

ID	Description	Category	System
299	Addition of Veritas ID check URL in ID check section of a cardholder profile. This will allow employer administrators to share the link with cardholders if link lost.	New feature	RIW
324	Individual job role competencies added to job role in custom section.	New feature	RIW
166.2	Changes to verification screen (Service Desk function).	New feature	Backend
193	Ability to search for competencies by code and name in all screens where competencies appear.	New feature	RIW
200	Registered Training Organisations are now able to award Network and Employer-specific competencies if added to their scope.	New feature	RIW
206	Ability to award competency from the job role screen for missing competencies. Now also working for Internet Explorer and for invalid competencies.	New feature	RIW
295	Ability to export swipe information as Project Administrator and Site Administrator from swipes menu.	New feature	RIW
296	Ability to push multiple cardholder subscription renewals to the basket at the same time from Expiries tab (using checkbox).	New feature	RIW
318	Fast Track competencies price updated to align with contract. The cost is $55 + GST per cardholder per 20 competencies.	Fix	Backend
321	Cannot delete job roles that have no records associated with it (Service Desk function).	Fix	Backend
332	Provide Assessors ability to change competency award date.	New feature	RIW
342	Change logic of category 3 medical expiry for contractors for TfNSW job roles. Even contractors younger than 40 will have their category 3 medical not valid for TfNSW job roles if category 3 medical is older than 5 years.	New feature	RIW
358	Employer Administrators cannot create duplicate profile (same first name, surname, date of birth).	New feature	RIW
359	Employer Administrators cannot create another instance of a job role if the same job role is already suspended on a cardholder’s profile.	New feature	RIW
116	Cardholders can now hold multiple medical records at the same time.	New feature	RIW
331	Network-based, National, project and site competencies can now be configured to be awardable via the app. Network-based, project and site competencies can be configured to be defaulted to a Network, project or site or left open for users to select Network, project or site.	New feature	RIW
91	Employer Administrators will not be able to submit job roles for assessments if the job role is invalid. This feature ignores medical requirements and competencies requiring assessment. Job role pending assessment will automatically be cancelled if the competency becomes invalid after job role submitted for assessment. Employer Administrators can now see notes that Assessors record against their profiles when selecting Assessor. Employer Administrators can now cancel assessment requests.	New feature	RIW
141	Update Vircarda to display cardholder’s annual subscription expiry.	New feature	Vircarda
223	National and Network competencies can now be awarded to secondary and associated cardholders. This includes awarding competencies from the “Awarding competencies to multiple people” screen.	New feature	RIW
225	User experience – minor updates to Add/Lift Block screen for Network Operator to default selected block.	Fix	RIW
335	Bug fix: Cardholders with expired subscriptions used to display with a National Block on iOS version of the RIW App.	Fix	RIW App
WCR	Web Card Reader functionality implemented and available from the login page at https://app.riw.net.au/	New feature	RIW
139	New User Profiles available: Network Operator Read Only, Employer Administrator Read Only, Employer Administrator No Pay, Advanced Project Administrator.	New feature	RIW
360	Project and site requirements can now include multiple instances of the same competency as requirement with different networks.	New feature	RIW
330	Competencies can now be flagged as requiring assessment. These competencies will show as invalid until assessed by an Assessor. Any update to these competencies will automatically invalidate previous job assessments.	New feature	RIW
209	When exporting custom reports, the system will now batch the request and send a email with a download link once report is ready. This will increase the performance of the system and reduce the risk of outages.	New feature	RIW
220	Swiped in cardholders will now be visible to Employer Administrators of the Contractor In Charge of a project. Employer Administrators and Advanced Project Administrators will have the ability to resubmit association request. Advanced Project Administrator will have ability to request association request (for advanced visibility of cardholders prior to project work commencing). Advanced Project Administrators will have ability to add cardholders to Project Crews to know in advance who are in their project team.	New feature	RIW
130	Breathaliser readiness changes. Backend changes for RIW to be ready when breathalyser application ready. No visible change to users for now.	New feature	Backend
384	Change submission logic for ID check to forbid users to resend ID checks without paying when ID check commenced.	New feature	Backend
179	Cardholder subscription emails will now go to all Employer Administrators.	New feature	RIW
379	Inactive sites and projects are now visible form custom reports.	New feature	RIW

RIW Release Update – 4 November 2019

ID	Description	Category	System
209	Reports were updated to limit the amount of rows that can be extracted to 200,000 to avoid system outages. This is a temporary measure put in place until MTA implements a better way to export data (via a batch mechanism and email notifications where extract is ready to download). This long term fix will be implemented as part of the next full release.	Fix	RIW
n/a	Some employees did not change primary employment status when their employment leave date was passed in some scenarios (due to difference in time zones). This was fully resolved.	Fix	Backend

RIW Release Update – 31 October 2019

ID	Description	Category	System
299	A number of enhancements including better management of middle names, more details provided in rejection notes, and Employer Administrator is copied into the ID Check Request email that is sent to the worker.	New feature	Vircarda

RIW Release Update – 19 September 2019

ID	Description	Category	System
209	New “Existing Report” – Job Role Validity Report- Yesterday COB provides the ability to get large volumes of data exported much quicker.	New feature	RIW

RIW Release Update – 30 August 2019

ID	Description	Category	System
279	System was updated to send new card requests to the third party provider twice a week.	New feature	Backend
228	The display of the job role screen was updated to fit all columns in main view.	New feature	RIW
206	Ability to award competency from the job role screen for missing competencies.	New feature	RIW
191	Ability for Employer Administrator to re-send an employment request.	New feature	RIW
166.1	Changes to verification screen to display the attachment upload date.	New feature	RIW
156	Card delivery address now displayed in the RIW profile and is a reporting field in the Report section.	New feature	RIW
128	PAC solution (Physical Access Control).	New feature	PAC
305	Competencies categorised as MUST BE AWARDED BY ELEARNING can now be configured as Network/Project/Site/Zone requirements.	Fix	RIW
275	A glitch in the system where job role screen was showing the same valid competency multiple times.	Fix	RIW
270	Employment data was cleansed for workers who did not have a primary employer so that they can be employed in the system.	Fix	RIW
269	Network Competencies, as well as Project Competencies, Site Competencies and Zone Competencies are not visible if awarded a second time. Validation existed to make the entities Network, Project, Site & Zone as a mandatory field only when awarding the first time. Validation has been extended to show any time a competency is awarded.	Fix	RIW
266	A data fix was run in the background to update competency configured as expired after a set period.	Fix	RIW
261	Vircarda account automatically deleted when worker profile deleted due to PAA rejection.	Fix	Vircarda App
257	Report scheduling is now working.	Fix	RIW
248 / 176 / 165	Issue with payment interface where duplicate reference ID’s could be created at the same time preventing users from paying for transactions.	Fix	RIW
247	Payments were not recognised by the PayPal interface when more than twenty items were in the basket.	Fix	RIW
240	When a new competency is updated prior to previous one expiring, the job role no longer becomes invalid.	Fix	RIW
233	Double clicking on worker as an assessor no longer logs users out.	Fix	RIW
221	Hidden characters were appearing on worker profile address details on their RIW letter.	Fix	Backend
149	Update CSV extract to change the delimiter.	Fix	RIW
145	Company subscription not picking up duplicate ABN.	Fix	RIW
J5110	iPhone – there was a delay in loading fatigue information. While swiping in a worker initially it was displaying fatigue information as 0 and 0 and after some delay it was displaying the actual values. If the user selects the confirm swipe or deny swipe immediately without scrolling, it was recording the 0 and 0 under fatigue fields.	Fix	RIW App
J5103	App was crashing whenever a NFC read was done on the Android RIW App QR.	Fix	RIW App
J5092	No records were returned when searching for a job role that had a job role name with an apostrophe.	Fix	RIW
J5088	Virtual card cancelled notification was not sent to Vircarda when a help desk user reissues a new physical card without cancelling the old issue.	Fix	Vircarda App
J5086	When Service Desk updates payment tier for any company, it will remove the company subscription item from the basket if available so that Employers can never pay incorrectly for the payment tier they are assigned. Also, when a user is in checkout page and Service Desk is trying to update the Payment Tier, warning message is added.	Fix	RIW
J5085	While paying for new company subscription, it locks the basket, but another Employer Administrator is able to proceed to checkout when basket is locked.	Fix	RIW
J5141	Weekly check added to look for migrated workers who have rejected their PAA and do not have cancelled cards.	Fix	Backend
J5105	Very occasionally calls to Upload Swipe are timing out, with the following exception logged in RayGun: “Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached” The default Max Pool Size is 100. It can be increased in the connection string using the following syntax: Max Pool Size=200;	Fix	RIW App

RIW Release Update – 22 July 2019

ID	Description	Category	System
175	The GST on fast track verification items was incorectly setup and was rectified.	Fix	RIW
231	If email of an assessor changed in worker’s profile / myRIW, the email account linked to the user account will be updated.	Fix	RIW
216	Workers for who the ‘Receive Expiry Email’ checkbox is not ticked will not receive expiry emails relating to subcriptions (others were already being restricted correctly).	Fix	Backend
160	ABN lookup for company registrations was not working for sole traders. This was rectified.	Fix	RIW
173	Grouping of competencies can now be updated for migrated job roles.	Fix	RIW
188 / 189 / J5047	New version of apps (Android and iOS) to correct authentication issues.	Fix	RIW App
198	When primary employment is terminated, any transactions pending in previous employer’s basket will be automatically cleared.	Fix	RIW
J5031	Restrict the help desk to add current date as an employment leave date. This was implemented to prevent some data issues caused in payment process.	Fix	Backend
J5020	When Helpdesk tries to delete a verified competence which says it can’t delete, evidence is getting deleted. The evidence is now no longer deleted.	Fix	Backend
J5018	If fast track items are removed from basket it re-calculates basket to correct grouping of fast-tracked items.	Fix	RIW
J5013 / J5009	If card is requested but payment is not completed, cancel card with reason ‘primary employment ended while card was awaiting payment’.	Fix	Backend
J5007	Unable to search people data in reports if there is an apostrophe.	Fix	RIW
J4997	“Card Recipient name cannot be blank” – incorrect error message was displayed while trying to deliver card to worker where employer recipient name is empty. Now resolved.	Fix	RIW
J4992	When Helpdesk requests card, pre-populate recipient name with primary contact of the worker’s employer when card sent to employer (versus worker).	Fix	Backend
J5021	Changes to prevent items being incorrectly flagged as paid where they are added to the basket by another user while the first user is checking out/paying.	Fix	Backend
J4991	Clear basket items when worker employment ended (If a primary employer ends a worker’s employment, remove any basket items not yet checked out where these relate specifically to this worker i.e. worker subscription, fast track evidence, ID check, replacement card).	Fix	Backend
J4985	Limit card delivery office list for Helpdesk (when requesting a card for a worker and sending it to an employer office address, the system previously listed ALL office names to select from. It now only lists those linked to the worker’s primary employer.	Fix	Backend
J5034	Warning message added when Helpdesk user trying to delete the competence that has been fast tracked.	Fix	Backend
J4918	iPhone now retaining the project/site/zone selected when app is closed and reopened.	Fix	RIW App
J4986	iPhone now displays the site name under zone based competencies same as android.	Fix	RIW App
J4983	Android now displays site name and zone name in zone competences tab when displaying card details.	Fix	RIW App

System Requirements

To use the RIW system, web browsers need to be at a minimum:

Microsoft Edge (v17)
Internet Explorer (v11)
Google Chrome (v72)
Firefox (v65)
Safari (v12)

Browsers must also allow pop-ups and cookies.

The www.riw.net.au website must be white listed by your ICT Department to ensure it is not blocked.

Apps

To use the RIW app on the following devices, you will require:

Android device: Android 5 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
Apple iPhones or iPads: iOS 9.0 and above, 4G/3G/Wi-Fi & rear facing autofocus camera

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