The following release notes detail what’s new in the RIW System.  As always, we welcome your feedback and ideas for improvement or reporting bugs by emailing info@riw.net.au.

Release notes for 24 November 2022 (4.8.1)

ID	Description	Category	System
SR1355	Updated the mobile phone number field to be mandatory when creating a new Rail Industry Worker profile or registering a visitor. A mobile phone number will be mandatory when an existing Rail Industry Worker edits their mobile phone number in myRIW.	Enhancement	RIW System myRIW
SR1533	Updated a Rail Industry Worker profile when viewed on the RIW App and Web Card Reader to include the workers mobile phone number and emergency contact details to support onsite safety management.	Enhancement	RIW App Web Card Reader
SR1670	Improved the onscreen instructions on failed login attempts when a user logs into the RIW or myRIW System.	Enhancement	RIW System myRIW
SR971	Improved the health check specification for the kiosk and mobile API to provide insights into system degradation.	Enhancement	RIW Ancillary
SR1655	Removed the ability for Medical Provider Users to delete a medical file attachment after the medical has been recorded in the RIW System.	Remove	RIW System
SR1641	Updated job role validity emails to execute earlier.	Enhancement	RIW System
INC1380	Fixed an issue with job roles and competency names containing a line break that affected the awarding of job roles or competencies. The system will disregard line breaks.	Fix	RIW System
INC1570	Fixed an issue with the Vircarda App not displaying diacritic characters.	Fix	Vircarda App
INC1593	Fixed a display issue for Helpdesk where a user permission is not showing as locked/unlocked on the Edit Employer screen.	Fix	RIW System
INC1640	Removed the sponsor ID redundant field on Helpdesk existing report.	Remove	RIW System
INC1639 INC1689	Fixed an error when running a custom report where the Primary Employer relationship filter is selected.	Fix	RIW System
INC1619	Fixed an issue with javascript code impacting the re-upload of a new photo on an existing Rail Industry Worker profile on Mozilla and Chrome browsers.	Fix	RIW System
INC1630	Fixed an issue where breathalyser-initiated site blocks are not displaying in custom reports.	Fix	RIW System
INC1661	Fixed an issue where a Rail Industry Worker is removed from a team on the RIW App when an offline zone swipe-in is recorded.	Fix	RIW App
INC1662	Fixed an issue with zone requirements not being validated when a Rail Industry Worker is swiped in or spot checked on a zone.	Fix	RIW System
INC1663	Fixed an issue where the competency category filter is reset when columns are sorted on a Rail Industry Worker profile.	Fix	RIW System
INC1576	Fixed the recalculated shifts stored procedure to optimise automatic shift closures.	Fix	RIW System
INC1620	Fixed a display issue where the medical certificate surfaced the same date for the examination and expiry dates. This has no functional impact on medical validity.	Fix	RIW System
INC1453 INC1605	Fixed an issue with Vircarda Messaging where large cohorts were causing system time-outs, resulting in duplicate messages being sent to Rail Industry Workers on the Vircarda App.	Fix	RIW System Vircarda App
INC1687	Fixed an issue where a null value in the medical performance schema table would not allow a medical to be uploaded to a Rail Industry Worker on the same day the profile was created.	Fix	RIW System
PRB94	Fixed an issue with the email address field, which does not accept a hyphen before the @ symbol.	Fix	RIW System
PRB106	Fixed an issue with a doctype error displaying when using the quick search on the report filter screen.	Fix	RIW System
PRB114	Fixed an issue where the storage server was rejecting filenames containing an em-dash.	Fix	RIW System

Release notes for 12 October 2022 (4.8)

ID	Description	Category	System
SR973	Introduced two-factor authentication for all RIW System and myRIW accounts. Users must use a second authentication method (email or SMS) to generate a one-time password to confirm login credentials. RIW System users can additionally set up an authenticator app (Google/Microsoft) for one-time password generation.	New feature	RIW System myRIW
SR811	Added the ability for cardholders to end their employment relationship (primary or secondary) in myRIW by setting a leave date. A system notification will alert their employer that the cardholder has ended the relationship.	New feature	myRIW
SR861	Added the ability for cardholders to view verified competency evidence or evidence that does not require verification but is awarded to their profile in myRIW. Cardholders will see only the most recent evidence for competencies designated Update Existing Award. The cardholder will not be able to alter/update/delete any evidence.	New feature	myRIW
SG5304	Added a geomapping feature on the swipes tab and the muster list. The map will show the number of swipe events at a site, or people on site in the muster list. For this function to work, the site address must be populated and validated (Suburb, Postcode and State) in Administration > Sites.	New feature	RIW System
SR1191	Added Additional Medical Information (AMI) functionality, which allows the recording of additional medical information for cardholders. Helpdesk can create and manage AMI types. Rail Industry Participants can request a new AMI type to be added to the RIW System. Helpdesk can assign/unassign the ‘can record additional medical information’ flag for a Medical Provider. Medical Provider Users can directly record and upload AMI evidence and view AMI evidence. Employers can request the upload of AMI evidence on a service request. Helpdesk can delete AMI evidence. AMI can be included as a job role requirement, contributing to job role validity. AMI can be included as an employer job role requirement, contributing to employer job role validity. AMI tab added to a cardholder profile in the RIW System and myRIW to provide a summary view of AMI records. Updated the job role tab on a cardholder’s profile to include a new column, ‘Additional Medical Info held’, to show if job role requirements are met. Added a new AMI tab on the Expiries screen. Updated relevant existing reports that incorporate job role validity to include AMI. Added AMI as a report table and filter in custom reports. Removed the ability for Medical Provider Users to delete D&A results. Deletion must be requested by service request.	New feature	RIW System myRIW
SR777	Added functionality for Network Managers to designate Network contacts. Network contacts will receive email and SMS notifications when: A cardholder is denied access to a site on their network in excess of site working hour rules via a kiosk or Access Controller, and A risk assessed deny swipe override is performed by an Access Controller when a cardholder is in excess of site working hour rules.	New feature	RIW System
SR797	Added a new Breathalyser tab on a cardholder profile in the RIW System and myRIW to capture alcohol breath tests conducted on an integrated kiosk/breathalyser. A record is created when a test is performed, and the record will not indicate the result. If a non-negative result is recorded, an automatic site block will be applied to the cardholder’s profile (current functionality). Breathalyser results will not affect job role validity. A new reporting table will be available to support breathalyser reporting in Create a Report > People > Breathalyser.	Enhancement	RIW System
SR796.1	Updated all references to Blood Alcohol (BAC) in the RIW System to Breath Alcohol (BrAC) to conform with Chief Medical Officer Council advice and Australian Standard AS 3547:2019.	Enhancement	RIW System Kiosk
SR796.2	Updated job role requirements so that a Drug Test Pass and/or Alcohol Test Pass can be set independently.	Enhancement	RIW System
SR1164	Added a new third-party application titled the Resource Centre, to the RIW System and myRIW to deliver personalised in-system help, notifications, and guided walkthroughs for users.	New feature	RIW System myRIW
SR820	Improved user interface controls across the RIW System, including new system icons, buttons and navigation controls.	Enhancement	RIW System
SG52453 RIW8745	Introduced new data grid tables to improve usability and responsiveness. The grid style adapts to screen size, and columns can be reordered according to the user’s input. Reordered columns will remain in the set location for the user on the same device.	Enhancement	RIW System
SR810	Improved the grid and column ordering on the Competencies Pending Verification screen for the Helpdesk user permission, including the ability to retain user settings should the user navigate away from the screen.	Enhancement	RIW System
SR805	Updated the table headers on Expiries tab > Worker Subscriptions, and Cardholder profile > Subscriptions tab from: 5 Year Subscription Renewal Date to 5 Year Card Renewal Date Renewal Cost to Annual Subscription Renewal Fee Updated the table headers on myRIW > My Profile from: 5 Year Subscription Renewal Date to 5 Year Card Renewal Date	Enhancement	RIW System
INC478	Fixed an intermittent display issue with the style sheet when editing competency awards or expiry dates.	Fix	RIW System
SR1081	Renamed the hyperlink in the RIW System from ‘Knowledge Resource Centre’ to ‘RIW Knowledge Centre’.	Fix	RIW System myRIW
SR1103	Updated content for most RIW System notifications for email, SMS and Vircarda messages. The Helpdesk can view RIW System notification content in Administration: Shared Email Templates Shared SMS Templates Shared Message Templates – Vircarda	Enhancement	RIW System
SR801	Added an email and SMS notification for RIW System users and cardholders when a job role becomes invalid.	Enhancement	RIW System
SR774	Added email and SMS notifications for designated site contacts when cardholders are denied access to site for all deny reasons.	Enhancement	RIW System
INC1409	Fixed an issue where a non-negative breathalyser test email/SMS notification from an RIW integrated breathalyser unit on a kiosk was not sent to the designated site contacts. The kiosk API was optimised, and additional logging around the delivery of messages was implemented to monitor the successful handling of messages.	Fix	RIW System
SR775	Added email notification to the requesting RIW System User when a new cardholder accepts a primary or secondary employment request.	Enhancement	RIW System
SR776	Updated all system notifications containing an expiry notification to include the exact expiry date.	Enhancement	RIW System
SR803	Added a pop-up notification for Medical Providers to confirm a drug & alcohol result will be recorded for a cardholder.	Enhancement	RIW System
SR596	Added the ability for site briefings on a kiosk to be configured so that they show once (first time) or every time.	Enhancement	RIW System
SR595	Added the ability for site inductions on a kiosk to be set to display for visitors only.	Enhancement	RIW System
PRB81 INC923	Fixed an issue with an error displaying when making a kiosk site briefing active or inactive due to the save requirement requiring a new file attachment.	Fix	RIW System
SR771	Updated how visitors are identified on profiles in the RIW System from “Pending Subscription” to “Visitor”.	Enhancement	RIW System
SR782	Added the ability to schedule existing reports.	New feature	RIW System
INC733 PRB63	Fixed an issue with scheduled reports sent to inactive users. Scheduled reports will be automatically cancelled for inactive users.	Fix	RIW System
INC891 PRB79	Fixed an issue with scheduled reports where a ‘Run Date Plus’ filter is not delivering the expected results correctly.	Fix	RIW System
SR1359	Added RIW integrated Microsoft Power BI reports for Helpdesk: Competencies, job roles and medicals report. Job role competency validity matrix report.	New feature	RIW System
RIW8758	Updated RIW integrated Microsoft Power BI to use a dataflow.	Fix	RIW System
SR779	Updated the Peoples report table in custom reports to allow RIW System users to identify cardholders who have enabled: Subscription Expiry Notification Competency Expiry Notification Medical expiry notification Job Role Expiry and Validity Notification	Enhancement	RIW System
SR780	Updated the following existing reports to include new reporting fields of Latest Project and Primary Employer (for the cardholder): Job Role Validity Report Job Role Validity Report for Network Operators Job Role Validity Report for Helpdesk Filtered Job Role Validity Report	Enhancement	RIW System
SR781	Updated the Job Role Validity Report for Premium Functionality Employers and Advanced Project Admin to include new reporting fields of crew name and crew project.	Enhancement	RIW System
INC1142	Fixed an issue where a leading space on a job role name in the runtime filter caused a discrepancy to data displayed in the RIW System and the query sent to the report runner, which returned nil items.	Fix	RIW System
SR804	Updated the Peoples report table in custom reports to allow users to report on visitors and visitor companies. Also added additional swipe event filters available on the Swipes tab for: Kiosk Visitor Access Denied Kiosk Visitor Swipe In Kiosk Visitor Swipe Out Visitor Access Denied – System Visitor Muster List Swipe Out Visitor Spot Check Visitor Swipe In Visitor Swipe Out Visitor Team Swipe Out	Enhancement	RIW System
SR475	Updated the Peoples > Competencies report tables in custom reports for Network Managers to include the reporting columns: Individual expiry date Verified Verified By Is Valid Awarded By Source System	Enhancement	RIW System
PRB75	Fixed an optimisation issue with the “IndividualsJobRoles” report view that resulted in report timeouts.	Fix	RIW System
PRB91	Fixed an issue with optimisation of the job role validation performance schema and transient failures between the application and database for competence recalculation.	Fix	RIW System
INC1060	Fixed an issue with the core logic on the custom report column ‘Is IDCheck Exempt’ to display employers who are ID Check exempt.	Fix	RIW System
RIW8780	Fixed an issue with maintaining temporary Report Runner files after they are no longer needed.	Fix	RIW System
SR809	Updated the recording of submitted competencies to include both date and time of submission displayed in the user’s time zone. Updated payment history tables to include transaction date and time.	Enhancement	RIW System
INC1225 INC713	Added the ability for the Helpdesk to adjust a competency award date to a historic date if the competency is pending and has never been valid.	Enhancement	RIW System
INC1080	Fixed an issue with competencies not viewable on the competencies pending verification screen where the competency had been suspended and a new competency was uploaded during the suspension period.	Fix	RIW System
INC1173	Fixed an issue on the reject button recording multiple clicks on the competencies pending verification screen.	Fix	RIW System
SR600	Added a deny reason to a spot check swipe event when a cardholder or visitor has been denied access to site. The deny reason is available on the Swipes tab in the RIW System, Cardholder Swipes screen in myRIW, and as a report column in custom reports (People > Swipes > Deny Reason).	Enhancement	RIW System
SR1192	Added a requirement for visitors to accept a Permission Access Agreement (PAA) to manage their personal information when registered in the RIW System or a RIW Kiosk. A link to the PAA is provided on their visitor pass and their PAA status is automatically “approved” on their visitor profile in the RIW System. Any visitors who do not swipe into a site or confirm acceptance on a kiosk within 30 days of the issue of the visitor pass will have their details deleted from the RIW System.	Enhancement	RIW System Kiosk
SR770	Added a new function that allows sites with kiosks to add designated site host(s) to manage visitors who attend the site. The host must be an active RIW cardholder. When a visitor attends the site and signs in to a RIW Kiosk, the visitor must select a designated site host. The site host must be signed into the site to be selectable.	New feature	RIW System Kiosk
SR587	Added a mandatory company name field when registering a visitor in the RIW System.	Enhancement	RIW System Kiosk
SR589	Improved the search functionality for visitors on RIW Kiosk devices to determine a match against existing visitors and cardholders.	Enhancement	Kiosk
INC1124	Fixed an image validation issue on visitor passes when a visitor pass had been issued previously, and a new pass requires a new ID photo to be uploaded.	Fix	RIW System
SR590	Added the ability for a site host to override and register a visitor where the visitor details (first name, surname, and date of birth) match an existing cardholder or existing visitor on a Kiosk.	New feature	Kiosk
SR1035	Added the ability to nominate a first visit date for visitors. If a pass is created with ‘first valid date of today’, the pass is valid from the time the pass is created. If a visitor is registered with a future date, the visitor pass is valid from 00:01hrs of that date.	New feature	RIW System
SR773	Added the ability to export a list of kiosks from Administration > Kiosks.	Enhancement	RIW System
SR772	Added functionality for the Helpdesk to make a kiosk inactive.	Enhancement	RIW System
INC631	Fixed an issue with renaming kiosks when moving between sites.	Fix	RIW System
SR862	Added the ability for Assessors to view the evidence uploaded to competencies (part of the job role) that require assessment from the Job Role Assessment screen.	Enhancement	RIW System
SR1128	Updated the RIW System to include New Zealand localisation in all areas where an address is required or where functionality requires localisation. Prefixed all financial transaction with the relevant three-character country currency code (ISO 4217).	New feature	RIW System
SR1112	Removed the Permission Access Agreement Approvals icon from the Approvals tile on an Employers home screen.	Fix	RIW System
SR971	Added the ability to monitor API health through Freshping integration.	New feature	RIW System
INC724	Fixed an issue with cancelled RIW cards not displaying who cancelled the card.	Fix	RIW System
PRB102	Fixed an issue where a RIW number can be used as a RIW System and myRIW username.	Fix	RIW System myRIW
INC868 PRB73	Fixed an issue with password resets when a user has a leading space in their username.	Fix	RIW System myRIW
INC1107	Fixed an issue where an error results when renewing a cardholder subscription as the cardholder’s ID photo is virus-checked.	Fix	RIW System
RIW8801	Improved the performance of photo uploads.	Fix	RIW System
PRB70	Fixed an issue with the retry and exemption handling with the Veritas ID check API.	Fix	RIW System
INC1202	Fixed an error with the finalisation of a PayPal transaction for large baskets by truncating the custom field to fit the PayPal character limit.	Fix	RIW System
PRB104 INC1369	Fixed an awaiting verification error between the RIW System and PayPal due to a change in the IPN response received from PayPal which included a number of trailing spaces.	Fix	RIW System
INC1101	Fixed an issue with the expiry date of an allocated item being accepted before the issue date.	Fix	RIW System
INC1102	Fixed an issue with the returned date of an allocated item being set as a date in the future.	Fix	RIW System
INC1406	Fixed an issue with the swipes tab export ignoring the RIW number when the RIW number contains a hyphen.	Fix	RIW System
INC1377	Fixed an issue where duplicate muster list swipe out events could occur by pressing the muster list swipe out button twice.	Fix	RIW System
INC1201	Fixed an issue when a cardholder subscription is paid and the ‘Date Modified’ field on the cardholder profile is updated, but not the ‘Modified By’ field. Updated the logic to set the ‘Modified By’ to ‘RPL Admin’.	Fix	RIW System
INC1270	Fixed an issue where an inactive employer primary contact can be added. An employer must have an active primary contact.	Fix	RIW System
RIW8117	Added an asterisk on the ‘Authorised to Be Lifted By’ field as a mandatory requirement when lifting a block or suspension.	Fix	RIW System
RIW8754	Fixed a file validation issue when creating a risk assessment along with a work restriction.	Fix	RIW System
INC1271	Fixed an issue where the Web Card Reader does not record swipe events for visitor profiles.	Fix	Web Card Reader
RIW8660	Upgrade the components used by the Web Card Reader to the latest version.	Fix	Web Card Reader
SR966	Updated the android version of the RIW App to automatically turn on the torch when scanning RIW card QR codes.	New feature	RIW App
INC17	Fixed an issue with the android version of the RIW App when the Deny Reasons Refreshed hangs during launch.	Fix	RIW App
INC877 PRB74	Fixed an issue with logic on the RIW App when a site is moved from one project to another yet still displays on the old project.	Fix	RIW App
14901	Fixed an issue with a Samsung Android S21 mobile phone that is unable to scan a QR code with the RIW App.	Fix	RIW App
RIW8598	Improved a number RIW System performance issues.	Fix	RIW System
SR1198	Removed old Company Registration – Terms & Conditions URL.	Remove	RIW System
RIW8736	Remove PC Card Reader integration with the RIW System.	Remove	RIW System
RIW8738	Remove support for Internet Explorer 11 with the RIW System.	Remove	RIW System

Release notes for 27 October 2021

Description	Category	System
A new Mobile App to offer a better user experience for cardholders and provide better quality internet connectivity when accessing E-Learning from a mobile device, especially when in remote areas.	New Feature	RIW e-Learning
An improved user interface for cardholders using the web platform to complete E-Learning.	Improvement	RIW e-Learning
Improved security and content management when working with different audiences.	Improvement	RIW e-Learning
New report generator functionality with allows for more customised and graphics reporting.	Improvement	RIW e-Learning

Release notes for 16 September 2021

ID	Description	Category	System
INC617 PRB52	Additional filter (current crew member) in Power BI employer report 1 (Job Role Validity Matrix Report).	New feature	RIW Power BI
PRB42	Enhancement to National, Network and D&A Failure blocking behaviour, including providing clear information on block type surfaced on a cardholder profile.	Improvement	RIW
PRB55	Provide swiped worker visibility to Power BI employer report 1 (Job Role Validity Matrix Report).	New feature	RIW Power BI
SR648	Calculate and display Job Role Next Key Expiry Date and Next Key Expiry Item that impacts on job role validity.	New feature	RIW
SR161	Add competency verification functionality to Advanced Project Admin user role.	New feature	RIW
D41	Allow non-premium employers to bulk award employer-based competencies.	New feature	RIW
SR750	Cardholder address fields (state, suburb and postcode) are mandatory on contacts tab in RIW System. Allow cardholders to update address and emergency contact details in myRIW.	New feature	RIW
INC402	Data fix to set all spot check outcomes to “Success”.	Fix	RIW
INC507 PRB45	Add data validation to Job Role Suspension – Case Reference Number.	Fix	RIW
INC640 INC650	Allow Helpdesk user role access to visitor related swipe events in Custom Reports.	New feature	RIW
INC641 PRB58	Add visitor events to swipes tab filters for Employer Admin user roles.	Improvement	RIW
INC643	Update permissions for ‘Job Role Validity Report For Network Operator’ Report.	Improvement	RIW
PRB44	PayPal payment processing fix.	Fix	RIW
INC616	Behaviour fix to Zone Team Swipe Out functionality.	Fix	RIW / RIW App
INC635	Add briefings tab for Visitors.	Fix	Kiosk
PRB48	Ensure “Modify Is Latest Award” custom report filter to return TRUE even if all competencies have expired.	Improvement	RIW
PRB50	Clear button on ‘People Suitable for a Job Role’ to clear both the minimum and maximum values.	Improvement	RIW
SR551	Updates to Vircarda to improve readability of QR code.	Improvement	Vircarda
SR722	Helpdesk User Role to have bulk paid / unpaid option.	Improvement	RIW
Multiple	Multiple incident fix and permanent resolution for problem records.	Fix	RIW

Release notes for 20 May 2021

ID	Description	Category	System
D44 RIW8348 RIW8358	Missing Rejection filter as per scope.	Fix	RIW
D46 RIW8063	Briefing tab and Kiosk visible for non-kiosk site.	Fix	RIW
D47 RIW8337	Issues with People suitable for a job role export with EA Login.	Fix	Backend
D48 Issue 3 RIW8345	Competency Extension Error (affects Service Desk only) / Issue 3: Service Desk ability to override competence validity periods (competence lengths).	Fix	RIW
INC480	RIW web app performance degradation detect.	Fix	Backend
RIW8339	Switcher issue – User Profile switching does not work with multiple app servers.	Fix	Backend
	Shift calculations will not be real time & will run every 5 minutes (performance improvement).	Fix	Backend
RIW8418	Performance schema not recalculating the medicals and job roles where only medical is expired on worker record.	Fix	Backend
	Bring up the other Node, threshold change not required for the previous node.	Fix	Backend
RIW8419 INC509	Performance schema not recalculating the TFNSW Medical level for workers with no primary employer.	Fix	Backend
RIW8420	Performance schema not recalculating the competency and job role validity where primary employment is ended.	Fix	Backend
RIW8406 NC509	Performance schema not recalculating the TFNSW job role validity which requires cat 3 Medical as expected.	Fix	Backend
RIW8408	Employer level competencies on worker medicals is incorrectly showing as National.	Fix	RIW
RIW8391	Add verification rejection status to Worker Competencies.	Fix	UAT
RIW8397	Add TFNSW medical expiry date, TfNSW medical expiry indicator and Created Date to worker medicals report.	Fix	UAT
RIW8410	On Worker individual page, blank expiry date not saved but retains the old date.	Fix	Backend
RIW8404	Replace use of the session state to store uploaded file data.	Fix	Backend
RIW8381	Low levels users can take control of higher level users by editing emails.	Fix	Backend
RIW8392	Helpdesk users can take control of RPL Admin users by editing the user account’s email address	Fix	Backend
RIW8361	Fix remaining records in performance schema with wrong no of job roles.	Fix	Backend
RIW8365	Job roles in sent for assessment are not sent back to Requires Assessment when one of the competencies becomes invalid.	Fix	Backend
RIW7601	Competencies, Job Roles and Medicals Power BI report.	Fix	Power BI
RIW8363	Batch recalculate shifts and automatic swipes outs every 5 minutes, rather than whenever a swipe is recorded.	Fix	Backend
RIW8351	Job role assessments – unable to approve the job role assessment where competencies doesn’t require assessment.	Fix	RIW
RIW8343	Expiry email notifications are sent to Inactive users when communication preferences are ON.	Fix	Backend

Release notes for 8 April 2021

ID	Description	Category	System
FS77	Association request function extended to Employer Admin – Read Only permission.	New feature	RIW
FS78	Job roles can be assigned as pre-requisites for Networks, Projects and Sites.	New feature	RIW
FS79	Implementation of working hour rules (maximum working hours over a defined period, minimum rest period between shifts and maximum mid-shift break) at site level and applied to all methods of swipe-ins to a site. Access denied message surfaced when working hour rules are exceeded, and override mechanism provided to Access Controllers once work hours have been reviewed to allow site entry.	New feature	RIW / RIW App
FS80	Allow RIW System Users with multiple logins the ability to switch between user profiles without logging in and out of those permissions.	New feature	RIW
FS133	Enhanced System Notifications • RIW System Users and cardholders can elect which RIW system notifications to receive; competency expiry, medical expiry, subscription expiry and job role leave date, and through which channel; email and/or Vircarda. • RIW System Users can also elect to receive notifications of cardholders assigned a particular cost code. • Minor formatting updates on including RIW System User or cardholders full name on all system notifications. • System notification frequency updated. Messaging • Provide Network Operators and Premium Functionality Employers the ability to send messages from the RIW System direct to a cardholders mobile device through the Vircarda App. Audience can be determined by set criteria; rail corridor access job role holders, primary employees, secondary and associated employees, job role holders, competency holders and those at a site presently or within the last 7 or 28 days.	New feature	RIW / myRIW / Vircarda
FS135	Spot checkers can select a job role to verify when undertaking a spot check. The selected role is recorded against swipe information in the RIW System.	New feature	RIW / RIW App
FS136	Provide Network Operators visibility of a cardholders profile when the cardholder holds a valid Network Operator job role, which ends when an end date is applied to the Network Operator job role.	New feature	RIW
FS138	Job roles can be awarded to multiple people (bulk awarded) who have a primary, secondary and approved associated relationship with the company. Additionally job roles can be individually added to secondary and associated cardholders.	New feature	RIW
FS139	When a competency is sent for verification and the competency is rejected, a short rejection reason (standard response) can be assigned to the rejection, which is surfaced on the competency verification notes and included on the competency rejection system notification email. Additionally a longer response can be found in the rejection notes instructing the user how to rectify the reason for rejection.	New feature	RIW
FS140	Allow a statutory declaration to be saved and flagged on a cardholders profile, so that those permissions verifying competencies can see that a statutory declaration is available to verify name change details.	New feature	RIW
FS141	Automatic association is granted when a cardholder swipes on to a site managed by a Contractor in Charge, where the Contractor in Charge had sent an association request that had not been accepted by the cardholder via their myRIW account.	New feature	RIW / myRIW
FS142	The contact details of the company primary contact is listed on the cardholders profile under the Employment History tab.	New feature	RIW
FS143	When a Network is selected by the Access Controller during swipe in of a cardholder at site, the corresponding Network Operator role will default at the top of the job role list. If no job role is selected, the valid Network Operator job role will apply. If no valid Network Operator job role is held, the role is left blank.	New feature	RIW / RIW App
FS144	Double clicking on a row in the People Search will automatically open a cardholders profile.	New feature	RIW
FS146	Association requests will expire after 30 days and record maintained for 90 days post the request being sent on a new Expired tab with the option to resend the association request.	New feature	RIW
FS147	Refinement of the Search for People Suitable for a Job Role function to include returning those cardholders with an exact gap match as well as ability to adjust competency gap as required with an ‘and’ function.	Improvement	RIW
FS148	Update to the RIW App login screen instructing Access Controllers and Spot Checkers to scan their own card to begin using the RIW App.	Improvement	RIW App
FS149	Clarify employer relationship status of listed employers in cardholders myRIW profile (i.e. primary employer, secondary employers).	Improvement	myRIW
FS161	• Premium Functionality Employers can perform competency verifications for Employer, Project and Site competencies where designated as a verifier by the RIW Service Desk. • Employer, Project and Site based competencies includes additional options of who can perform verifications, and which permissions can upload/award (set at definition or generic). • Verification dashboard now available to designated Employer Admin verifiers.	New feature	RIW
FS203	Amendment of medical logic for Category 3 medicals occurring 5 years within a cardholder turning 40 years old. If a periodic medical is completed within 5 years of the 40th birthday, then the expiry date is 5 years from the periodic medical, instead of at the cardholders 40th birthday.	Fix	RIW
FS206	Medical Provider Users can now add multiple files to a medical or D&A result.	New feature	RIW
FS209	Allow the RIW Service Desk to edit a competency award date during the verification process, if the award date is incorrectly entered at time of upload.	New feature	RIW
FS210	Inclusion of the RIW Business Rules BOT on the RIW System which will allow RIW System Users to search for and display RIW Business Rule Requirements prior to submission of a competency.	New feature	RIW
FS211	RIW cardholders and employers can request swipe data to use as work experience logbook evidence.	New feature	RIW website
FS335	Provide Network Operators with the ability to use the muster list function.	Improvement	RIW
FS345	Replace RIW System User Guides with link to the RIW Knowledge Centre.	New feature	RIW
FS356	Ability for RIW Service Desk to export contact list based on RIW User Permission.	New feature	RIW
PRB26	Apply fix to shopping basket references exceeding 50 characters which causes errors.	Fix	RIW
PRB27	Remove bug which allows a duplicate job role to be added to an RIW profile when an accidental double click occurs on the Add button.	Fix	RIW
RIW-7597	Add NFC to RIW app for iPhones.	New feature	RIW App
RIW-7537	Custom and System Vircarda Messaging enabled.	New feature	Vircarda App
RIW-7490	Core performance changes (UI)	Improvement	RIW
RIW-7572	Reporting performance changes (custom and system reports)	Improvement	RIW / Power BI

Release notes for 1 December 2020

ID	Description	Category	System
Kiosk Full	Implementation of RIW System integration to support a full kiosk solution: • Kiosk administration via RIW System with RIW administrator rights (adding Kiosk, editing Kiosk, moving a Kiosk, site status – Open, Closed, Evacuation mode etc.). • Site administration enhancement to set up a Kiosk, Kiosk requirements, Site Inductions and Safety Briefings. • Create Kiosk specific competencies (site inductions). • Create site specific briefing to be delivered on Kiosk. • Set up fatigue management requirements and activation/deactivation of fatigue management rule via RIW System. • Notifications (SMS & Email) triggered based on events (Muster List sign out, site evacuation, visitor management, site block (following non-negative Blood Alcohol Concentration reading). • Set up Blood Alcohol Concentration requirements based on role (Rail Corridor, Non Rail, Visitor). • Upload revised RIW System User Guides incorporating Kiosk full solution.	New feature	RIW / Kiosk
CR560	Revision of email notification reminders: • Removal of subscription notification reminders regarding worker subscriptions who are flagged as subscription exempt. • Removal of email reminders to Employer Admins with ‘Read Only’ user roles.	Fix	RIW
CR558	Ensure “Renew Subscription” button for annual company subscription is visible immediately when annual company subscription reminder emails are sent.	Fix	RIW
CR606	Extend URL token expiry to 72 hours for password resets, and update of email notifications to reflect new expiry.	Improvement	RIW
CR607	Display ID check warning message at top of ID check tab on worker’s record stating “RIW System ID checks can only be performed if the cardholder can provide an Australian identification document. If an overseas identification document can only be provided, please complete an Overseas ID Check Service Request at www.riw.net.au”	New feature	RIW
SR615	Assessor evidence attachment made optional (not mandatory) when undertaking a job role assessment.	Fix	RIW
RIW-7269	Add additional functionality to allow Helpdesk users to delete blocks from a worker. This is required when a D&A fail is recorded in error as currently, although the D&A result can be deleted, it is not possible to delete the accompanying blocks that were applied.	New feature	RIW
FS81	Display worker email address as an additional column when returning matching records during employment and association request process (at point matching records are displayed following entry of search criteria).	New feature	RIW
FS82	For the Employer Admin user role, provide an additional filter (check box) to the ‘Pending Competences to be Verified’ view to allow user to filter results to display only workers who they primarily employ.	New feature	RIW
FS80	Contrast on row selection improved.	New feature	RIW
FS84	Improvement to data-clearing in search fields when users start typing and results are returned based on matches found. When no further matches are found the text entered should remain allowing the user to backspace until matching records are found.	New feature	RIW
CR589	For cancelled RIW cards, display the name of the user who cancelled the card and the date of cancellation.	New feature	RIW
INC56	The ability for permissions to amend/edit usernames has been disabled to support auditability of data updates.	New feature	Backend
INC169	Apply the Network filter value to Network Swipes report exports.	Fix	Backend
INC175	Fix custom report filtering error where “Start Time” –> “Greater Than” –> “Run Date Minus” is not filtering results correctly.	Fix	Backend

Release notes for 3 September 2020

ID	Description	Category	System
592	Optimisation to the “People suitable for a job role” function to prevent time-outs when used by large organisations.	Fix	Backend
594	Updated password links in emails to cater for Microsoft Threat Protection requirements.	Fix	Backend
596	Automated the job role assessment missing requirements process, which was previously manually triggered.	Fix	Backend
601	Fixed company subscription update issue for companies with pay on account functionality.	Fix	Backend
608	Rectified issue with “modified by” audit information where the modified by date was being updated, but not the modified by user. Both items will now be updated in parallel.	Fix	Backend
7190	Penetration testing fix.	Fix	Backend
7262	Additional back end logging capability enabled.	Fix	Backend
PRJ-2	Addition of new tab to site configuration screen titled “Kiosks”. Includes fields for users to set BAC percentage, BAC eligibility and to extend existing site contacts field up to 6 contacts.	New feature	RIW
PRJ-2	Addition of new field to Network Definition: “Rail Corridor Access Job Role”, which is used to determine rail / non-rail worker status for kiosk implementation.	New feature	RIW
PRJ-2	Addition of new swipe event types and deny reasons for Kiosk. Swipe event types include kiosk swipe in, swipe out, access denied, cardless swipe in, cardless swipe out, kiosk automatic swipe out. New deny reason include: BAC Test Non-Negative.	New feature	RIW
PRJ-2	Updates to swiping workers or visitors via Muster List to ensure based on shift time of 12 hours. Note: that this logic is to be applied to all swipe outs via the Muster List, irrespective of whether the swipe in was via a kiosk.	New feature	RIW
PRJ-2	Installation of Blood Alcohol Concentration requirement logic for kiosk implementation.	New feature	Backend
PRJ-2	Implementation of rail vs non-rail vs visitor logic for kiosk implementation.	New feature	Backend
PRJ-2	Implementation of Blood Alcohol Concentration result logic for kiosk implementation.	New feature	Backend
PRJ-2	Implementation of Kiosk User Maintenance included new area under Administration called “Kiosks”, allow viewing, editing and association with sites.	New feature	RIW
PRJ-2	Implementation of Blood Alcohol Concentration for Rail vs Non-Rail workers.	New feature	Backend
PRJ-2	Close any open shift when a worker swipes in via a kiosk.	New feature	Backend

Release notes for 22 April 2020

ID	Description	Category	System
258	Logic has been updated to only show the most recent expiring/expired competency award in the Expiries tab.	Fix	Backend
401	The EFT section has been removed from all system-generated invoices to reduce the instance of multiple payments made by companies.	Fix	Backend
405	Cardholders were remaining in the RIW System Muster List after being team swiped out of the RIW App (iOS version only). This was due to missing location information being returned to the database. The update ensures all swipe data has the relevant location information.	Fix	RIW App / Backend
408	Password reset emails updated to reduce the risk of unrecognised hyperlinks in some email clients. The update removes embedded full stops and also anchors the hyperlink.	Fix	RIW
410	Job role awarding pop-up logic has been updated to only display when the minimum job role requirements have not been met.	Fix	Backend
412	The filter logic has been updated to return the correct filtered results for the ‘Employment Relationship’ custom report.	Fix	Backend
429	A new export only function can now be applied to any large and demanding system report (e.g. job role validity) to reduce timing out. Instead of displaying the results on screen, the system will now create an export only option.	Fix	Backend
462	A fix will prevent instances where competencies awarded to workers are incorrectly superseded and the job role validity is changed.	Fix	Backend
480	Subscription renewal emails will now include official logos from RIW, ARA and MTA. This ensures that the recipient can easily identify the source of the renewal email.	New feature	RIW
529	To ensure the correct interpretation of time zones, the non-negative breathalyser alert email will display “AEST” next to the test time.	Fixe	Backend
533	The ‘set competencies’ screen for training providers has been redesigned, enabling the RIW system to automatically save each action without the need for a ‘save’ button.	Fix	RIW / Backend
543	Improvements made to “unable to login” text to direct users to reset own password or contact their RIW company administrator for username issues.	Fix	RIW
552	Buttons in the Assessor user interface will now lock for a period of time once clicked once to prevent window stacking.	Fix	RIW
552	Optimisation of the ‘Assess job role’ screen to prevent timing out in the RIW system.	Fix	Backend
559	System generated emails were being sent to inactive users. This has been resolved, so that the system will only send emails to active users.	Fix	Backend
566	Some text amendments have been made to the ‘Company Subscription Expiring in 0 Weeks’ email.	Fix	Backend
573	Minor updates to Permission Access Agreement.	Fix	myRIW
435 / 456	Performance enhancements made to improve calculation and load time of cardholder job roles.	Fix	Backend

Release notes for 14 January 2020

ID	Description	Category	System
299	Addition of Veritas ID check URL in ID check section of a cardholder profile. This will allow employer administrators to share the link with cardholders if link lost.	New feature	RIW
324	Individual job role competencies added to job role in custom section.	New feature	RIW
166.2	Changes to verification screen (Service Desk function).	New feature	Backend
193	Ability to search for competencies by code and name in all screens where competencies appear.	New feature	RIW
200	Registered Training Organisations are now able to award Network and Employer-specific competencies if added to their scope.	New feature	RIW
206	Ability to award competency from the job role screen for missing competencies. Now also working for Internet Explorer and for invalid competencies.	New feature	RIW
295	Ability to export swipe information as Project Administrator and Site Administrator from swipes menu.	New feature	RIW
296	Ability to push multiple cardholder subscription renewals to the basket at the same time from Expiries tab (using checkbox).	New feature	RIW
318	Fast Track competencies price updated to align with contract. The cost is $55 + GST per cardholder per 20 competencies.	Fix	Backend
321	Cannot delete job roles that have no records associated with it (Service Desk function).	Fix	Backend
332	Provide Assessors ability to change competency award date.	New feature	RIW
342	Change logic of category 3 medical expiry for contractors for TfNSW job roles. Even contractors younger than 40 will have their category 3 medical not valid for TfNSW job roles if category 3 medical is older than 5 years.	New feature	RIW
358	Employer Administrators cannot create duplicate profile (same first name, surname, date of birth).	New feature	RIW
359	Employer Administrators cannot create another instance of a job role if the same job role is already suspended on a cardholders profile.	New feature	RIW
116	Cardholders can now hold multiple medical records at the same time.	New feature	RIW
331	Network-based, National, project and site competencies can now be configured to be awardable via the app. Network-based, project and site competencies can be configured to be defaulted to a Network, project or site or left open for users to select Network, project or site.	New feature	RIW
91	Employer Administrators will not be able to submit job roles for assessments if the job role is invalid. This feature ignores medical requirements and competencies requiring assessment. Job role pending assessment will automatically be cancelled if the competency becomes invalid after job role submitted for assessment. Employer Administrators can now see notes that Assessors record against their profiles when selecting Assessor. Employer Administrators can now cancel assessment requests.	New feature	RIW
141	Update Vircarda to display cardholders annual subscription expiry.	New feature	Vircarda
223	National and Network competencies can now be awarded to secondary and associated cardholders. This includes awarding competencies from the “Awarding competencies to multiple people” screen.	New feature	RIW
225	User experience – minor updates to Add/Lift Block screen for Network Operator to default selected block.	Fix	RIW
335	Bug fix: Cardholders with expired subscriptions used to display with a National Block on iOS version of the RIW App.	Fix	RIW App
WCR	Web Card Reader functionality implemented and available from the login page at https://app.riw.net.au/	New feature	RIW
139	New User Profiles available: Network Operator Read Only, Employer Administrator Read Only, Employer Administrator No Pay, Advanced Project Administrator.	New feature	RIW
360	Project and site requirements can now include multiple instances of the same competency as requirement with different networks.	New feature	RIW
330	Competencies can now be flagged as requiring assessment. These competencies will show as invalid until assessed by an Assessor. Any update to these competencies will automatically invalidate previous job assessments.	New feature	RIW
209	When exporting custom reports, the system will now batch the request and send a email with a download link once report is ready. This will increase the performance of the system and reduce the risk of outages.	New feature	RIW
220	Swiped in cardholders will now be visible to Employer Administrators of the Contractor In Charge of a project. Employer Administrators and Advanced Project Administrators will have the ability to resubmit association request. Advanced Project Administrator will have ability to request association request (for advanced visibility of cardholders prior to project work commencing). Advanced Project Administrators will have ability to add cardholders to Project Crews to know in advance who are in their project team.	New feature	RIW
130	Breathalyser readiness changes. Backend changes for RIW to be ready when breathalyser application ready. No visible change to users for now.	New feature	Backend
384	Change submission logic for ID check to forbid users to resend ID checks without paying when ID check commenced.	New feature	Backend
179	Cardholder subscription emails will now go to all Employer Administrators.	New feature	RIW
379	Inactive sites and projects are now visible form custom reports.	New feature	RIW

Release notes for 4 November 2019

ID	Description	Category	System
209	Reports were updated to limit the amount of rows that can be extracted to 200,000 to avoid system outages. This is a temporary measure put in place until MTA implements a better way to export data (via a batch mechanism and email notifications where extract is ready to download). This long term fix will be implemented as part of the next full release.	Fix	RIW
n/a	Some employees did not change primary employment status when their employment leave date was passed in some scenarios (due to difference in time zones). This was fully resolved.	Fix	Backend

Release notes for 31 October 2019

ID	Description	Category	System
299	A number of enhancements including better management of middle names, more details provided in rejection notes, and Employer Administrator is copied into the ID Check Request email that is sent to the worker.	New feature	Vircarda

Release notes for 19 September 2019

ID	Description	Category	System
209	New “Existing Report” – Job Role Validity Report- Yesterday COB provides the ability to get large volumes of data exported much quicker.	New feature	RIW

Release notes for 30 August 2019

ID	Description	Category	System
279	System was updated to send new card requests to the third party provider twice a week.	New feature	Backend
228	The display of the job role screen was updated to fit all columns in main view.	New feature	RIW
206	Ability to award competency from the job role screen  for missing competencies.	New feature	RIW
191	Ability for Employer Administrator to re-send an employment request.	New feature	RIW
166.1	Changes to verification screen to display the attachment upload date.	New feature	RIW
156	Card delivery address now displayed in the RIW profile and is a reporting field in the Report section.	New feature	RIW
128	PAC solution (Physical Access Control).	New feature	PAC
305	Competencies categorised as MUST BE AWARDED BY ELEARNING can now be configured as Network/Project/Site/Zone requirements.	Fix	RIW
275	A glitch in the system where job role screen was showing the same valid competency multiple times.	Fix	RIW
270	Employment data was cleansed for workers who did not have a primary employer so that they can be employed in the system.	Fix	RIW
269	Network Competencies, as well as Project Competencies, Site Competencies and Zone Competencies are not visible if awarded a second time. Validation existed to make the entities Network, Project, Site & Zone as a mandatory field only when awarding the first time. Validation has been extended to show any time a competency is awarded.	Fix	RIW
266	A data fix was run in the background to update competency configured as expired after a set period.	Fix	RIW
261	Vircarda account automatically deleted when worker profile deleted due to PAA rejection.	Fix	Vircarda App
257	Report scheduling is now working.	Fix	RIW
248 / 176 / 165	Issue with payment interface where duplicate reference ID’s could be created at the same time preventing users from paying for transactions.	Fix	RIW
247	Payments were not recognised by the PayPal interface when more than twenty items were in the basket.	Fix	RIW
240	When a new competency is updated prior to previous one expiring, the job role no longer becomes invalid.	Fix	RIW
233	Double clicking on worker as an assessor no longer logs users out.	Fix	RIW
221	Hidden characters were appearing on worker profile address details on their RIW letter.	Fix	Backend
149	Update CSV extract to change the delimiter.	Fix	RIW
145	Company subscription not picking up duplicate ABN.	Fix	RIW
J5110	iPhone – there was a delay in loading fatigue information. While swiping in a worker initially it was displaying fatigue information as 0 and 0 and  after some delay it was displaying the actual values. If the user selects the confirm swipe or deny swipe immediately without scrolling, it was recording the 0 and 0 under fatigue fields.	Fix	RIW App
J5103	App was crashing whenever a NFC read was done on the Android RIW App QR.	Fix	RIW App
J5092	No records were returned when searching for a job role that had a job role name with an apostrophe.	Fix	RIW
J5088	Virtual card cancelled notification was not sent  to Vircarda when a help desk user reissues a new physical card without cancelling the old issue.	Fix	Vircarda App
J5086	When Service Desk updates payment tier for any company, it will remove the company subscription item from the basket if available so that Employers can never pay incorrectly for the payment tier they are assigned. Also, when a user is in checkout page and Service Desk is trying to update the Payment Tier, warning message is added.	Fix	RIW
J5085	While paying for new company subscription, it locks the basket, but another Employer Administrator is able to proceed to checkout when basket is locked.	Fix	RIW
J5141	Weekly check added to look for migrated workers who have rejected their PAA and do not have cancelled cards.	Fix	Backend
J5105	Very occasionally calls to Upload Swipe are timing out, with the following exception logged in RayGun: “Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached” The default Max Pool Size is 100. It can be increased in the connection string using the following syntax: Max Pool Size=200;	Fix	RIW App

Release notes for 22 July 2019

ID	Description	Category	System
175	The GST on fast track verification items was incorectly setup and was rectified.	Fix	RIW
231	If email of an assessor changed in worker’s profile / myRIW, the email account linked to the user account will be updated.	Fix	RIW
216	Workers for who the ‘Receive Expiry Email’ checkbox is not ticked will not receive expiry emails relating to subcriptions (others were already being restricted correctly).	Fix	Backend
160	ABN lookup for company registrations was not working for sole traders. This was rectified.	Fix	RIW
173	Grouping of competencies can now be updated for migrated job roles.	Fix	RIW
188 / 189 / J5047	New version of apps (Android and iOS) to correct authentication issues.	Fix	RIW App
198	When primary employment is terminated, any transactions pending in previous employer’s basket will be automatically cleared.	Fix	RIW
J5031	Restrict the help desk to add current date as an employment leave date. This was implemented to prevent some data issues caused in payment process.	Fix	Backend
J5020	When Helpdesk tries to delete a verified competence which says it can’t delete, evidence is getting deleted. The evidence is now no longer deleted.	Fix	Backend
J5018	If fast track items are removed from basket it re-calculates basket to correct grouping of fast-tracked items.	Fix	RIW
J5013 / J5009	If card is requested but payment is not completed, cancel card with reason ‘primary employment ended while card was awaiting payment’.	Fix	Backend
J5007	Unable to search people data in reports if there is an apostrophe.	Fix	RIW
J4997	“Card Recipient name cannot be blank” – incorrect error message was displayed while trying to deliver card to worker where employer recipient name is empty. Now resolved.	Fix	RIW
J4992	When Helpdesk requests card, pre-populate recipient name with primary contact of the worker’s employer when card sent to employer (versus worker).	Fix	Backend
J5021	Changes to prevent items being incorrectly flagged as paid where they are added to the basket by another user while the first user is checking out/paying.	Fix	Backend
J4991	Clear basket items when worker employment ended (If a primary employer ends a worker’s employment, remove any basket items not yet checked out where these relate specifically to this worker i.e. worker subscription, fast track evidence, ID check, replacement card).	Fix	Backend
J4985	Limit card delivery office list for Helpdesk (when requesting a card for a worker and sending it to an employer office address, the system previously listed ALL office names to select from. It now only lists those linked to the worker’s primary employer.	Fix	Backend
J5034	Warning message added when Helpdesk user trying to delete the competence that has been fast tracked.	Fix	Backend
J4918	iPhone now retaining the project/site/zone selected when app is closed and reopened.	Fix	RIW App
J4986	iPhone now displays the site name under zone based competencies same as android.	Fix	RIW App
J4983	Android now displays site name and zone name in zone competences tab when displaying card details.	Fix	RIW App