System Updates

Release notes tell you what’s new in the RIW system.  As always, we welcome your feedback and ideas for improvement, or reporting any bugs by emailing [email protected].  Please refer to the minimum system requirements required for this release.

We’d like to extend a special thank you to all RIW users who contributed to the update of the RIW software, RIW App and Vircarda App.

RIW Release Update – 3 September 2020

RIW Release Update – 22 April 2020

RIW Release Update – 14 January 2020

To view an information session about the 14 January 2020 RIW System Release please visit:

RIW Release Update – 4 November 2019

RIW Release Update – 31 October 2019

RIW Release Update – 19 September 2019

RIW Release Update – 30 August 2019

RIW Release Update – 22 July 2019

System Requirements

To use the RIW system, web browsers need to be at a minimum:

  • Microsoft Edge (v17)
  • Internet Explorer (v11)
  • Google Chrome (v72)
  • Firefox (v65)
  • Safari (v12)

Browsers must also allow pop-ups and cookies.

The website must be white listed by your ICT Department to ensure it is not blocked.


To use the RIW app on the following devices, you will require:

  • Android device: Android 5 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
  • Apple iPhones or iPads: iOS 9.0 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
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Support Team


Support Team