About RIW

The Rail Industry Worker Program (RIW) is a national competency management framework for rail workers across Australia.

About the RIW Program

The RIW Program is owned by the Australasian Railway Association (ARA) and is endorsed by all of its member organisations. The RIW Program also meets regulatory requirements and complies with Rail Safety National Law.

The RIW Program supports the rail industry by giving participant organisations full visibility of workers moving between projects and employers, maintaining a single electronic record about each worker’s health, education and competencies. This ensures that work is carried out by qualified people and enhances overall safety on rail networks across Australia.

The RIW Program moved from a previous service provider to new service provider Metro Trains Australia on 28 June 2019.

Benefits of the RIW Program

The RIW Program offers many benefits to the local rail industry in Australia:

  • National competency management system for rail workers
  • Strong focus on data protection, privacy and security
  • Smart device enabled system
  • Virtual as well as physical RIW smartcards
  • The only portal used by Network Operators
  • Aligns to Network Operator business rules and competency requirements
  • Competencies and medicals uploaded by approved assessing bodies
  • Provides employers real time ability to ensure people are fit for work
  • Ability to record a cardholder’s attendance and improved fatigue monitoring
  • Clear line of sight to frontline workers
  • Online ID checks with no need to visit Australia Post
  • RIW Service Desk available 24x7x365 to all RIW participants
  • myRIW feature gives cardholders visibility of their RIW profile
  • Multiple online help tools, videos and quick guides for self-paced learning

Sign up to stay up to date with the latest RIW news and changes:

Support Team


Support Team