System Training & Support

The RIW System is designed for flexibility and reliability – and we’re here to help you along the way…





The following support tools have been developed to help everyone understand how to use the software. You’ll find How To Videos, System Walkthrough Videos, Quick Guides and FAQs.

How to Videos

How To Videos are short visual aids that support all user profiles and cover common system functions. These videos will get you up and running in just a few minutes.

This video is designed to assist Employer Administrators in adding a new worker to the RIW system- this is someone who has never had an RIW card before. It also contains step by step instructions of how to send an employment request to an existing RIW cardholder to gain access or visibility to their profile.

This video has been created for Employer and Project Administrators and provides step by step instructions on how to assign and suspend competencies to a workers profile. It also includes information on how to bulk upload the same competency to multiple workers.

This video is designed to assist Employer Administrators and Network Operators in managing Job role for RIW cardholders.
Network operators have the ability to suspend and lift the suspension of a Job Role.
Employer Administrators can assign job roles and send a job role to an approved Assessor for verification.

This video is designed to assist Employer Administrators in placing a work restriction and adding a risk assessment on a workers profile it also provides instructions on how to lift a work restriction or risk assessment that was placed by an Employer Administrator.

This video is designed to assist Employer, Project and Site Administrators as well as Registered Training Providers (RTOS) and the Service Desk in creating reports. Reports are able to provide valuable information and assist with managing your workforce.

This video is designed to assist Network Operators, Project and Site Administrators and contains a step by step walkthrough on how the Network Operator can create a project, add prerequisite competencies or access requirements. It also contains a step by step walkthrough on how the Project and Site Administrators can create sites and zones and set pre requisite competencies or access requirements.

This video is designed to assist Employer Administrators in creating and sending E-Learning requests to workers employed with your organisation.

This video is designed for Employer Administrators and contains step by step instructions on how to search for a worker who is employed within you company who is competent or the closest match to fulfil a specific job role.

This video is designed to provide assistance for Employer Administrators. It contains a step by step walkthrough on how to process your payments through PayPal.

This video is for Employer and Project Administrators. It contains step by step instructions on how to analyse the swipe and shift activity of cardholders. Project Administrators are also able to create a muster list of individuals who are swiped in a specific project, site or zone.

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System Walkthrough Videos

System Walkthrough Videos cover specific system functions in more detail, including key tasks performed by operators and employers when managing their workforce. Topics covered include approving an association, general governance, issuing projects to the contractor in charge, managing your workforce and completing key system functions.

This video is for Rail Industry Workers and contains a step by step walkthrough of the myRIW portal and its functions.

This video is designed to assist Authorised Health Professionals (AHPs). It provides step by step instructions of how add medical and drug and alcohol results to workers profiles within the RIW system.

This video has been created for Registered Training Providers (RTOs). It provides a step by step walkthrough of the RTOS functions within the RIW system.

This video is designed for Employers with Premium Functionality. It contains instructions on how to create and assign Employer Job Roles and Competencies, manage crews and allocate items to your workforce.

This video provides a system walkthrough for Network Operator Administrators. It contains step by step instructions to perform tasks relevant to Network Operator Administrators within the RIW system.

This video has been created for Employer Administrators and is designed to provide a system walkthrough of the key functions and tasks that an employer administrator performs within the RIW system.

This video is designed to assist Access Controllers and Spot Checkers. It contains step by step instructions on the functionality of the RIW app including how to perform swipes and spot checks.

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Quick Guides

The following Quick Guides are 1 to 2 pages of written information. They provide a very simple overview of some of the most commonly used functions within the RIW system.


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