Please contact your primary employer administrator and request them to cancel card and reorder a replacement card. There is a fee charged to order a replacement card.
Please contact the primary employer administrators and ask them to resend you a pin for the virtual card. You must have the Vircarda App installed on your device. For installation assistance and a guide on using Vircarda have clickable links to the quick guide.
This Service Request enables an Employer to request an ID check for an overseas RIW cardholder. This Service Request will be processed in 3 business days and costs $15.00 + GST.
Please use this form to complete all information requested and provide the following documents:
· Primary document – copy of foreign passport ID page or birth certificate (if birth certificate is presented, it must be accompanied by photo identification – Government issued ID card or drivers licence).
· Secondary document – copy of bank statement or utility bill from the last 3 (three) months showing the cardholders full name and address. The address presented on the document must not be on Australian shores. If document presented indicates an Australian address, please proceed with ordering a standard ID check through the RIW system.
Note: The RIW cardholder must have a valid picture uploaded in the RIW System before this request can be processed.
If you require assistance with general RIW enquiries, using the RIW System or card related issues, then the RIW Service Desk can help 24 hours a day, 7 days a week, 365 days a year.