There are specific functions that need to be performed outside of the RIW system through the lodgment of a Service Request. You can find the Service Request page on the RIW website by clicking on the contact us menu and choosing Service Request. Alternatively, visit https://www.riw.net.au/contact-us/request-a-service/.

Service requests can be broken down into requests for Employer Administrators, Authorised Health Professionals, Registered Training Organisations and Cardholders. Read on for further details.



REQUESTS FOR EMPLOYER ADMINISTRATORS

• Missing worker from transition – use this request if you are missing a worker in the new RIW system and the worker had an active subscription in the previous system at 28 June 2019.
• Upload Medical Certificate – use this request to upload a medical certificate / assessment for workers.
• Request hardware – use this to request hardware to support access controlling functions, such as PC card readers, physical access control (PAC) readers, boomgates and turnstiles.
• Request onsite training or system administration – you can use this to ask for onsite training or support from MTA.
• Upload / design e-learning course – use this request to advise your interest in developing an online e-learning course in the RIW platform.
• Create / Edit / Delete Job Role – use this request to advise of a new job role, or the amendment or deletion of a current job role.
• Create / Edit / Delete Competencies – use this request to advise of a new competency, or the amendment or deletion of a current competency.
• Notification of Shut Downs, Occupations or Possessions – this request is used to notify the RIW program that a large program of works is occurring, which could impact timelines for competency verifications.
• Fast track medicals – If a rail worker is required to access the rail network within a short timeframe, you can fast track the medical assessment (and any required competencies) for $55+GST. Fast track medicals will be processed within 8 business hours. Follow the instructions in the Quick Guide – Fast track medicals.
• Overseas card holder ID check – this ID check is used for organisations that engage workers stationed overseas, i.e. for design works. The cost of this service is $15+GST.

• AHP Registration / Login / Delete / Update Details – use this request to be added to the AHP Listing on the RIW website, or to request amendment or deletion of details.

• RTO Registration / Delete / Update Details – use this request to register company details to be adding to the RTO Listing on the RIW website, or to request amendment or deletion to details.
• Create / Edit / Delete Competencies – use this request to advise of a new competency, or the amendment or deletion of a current competency.

• Ending Primary Employment – use this to request an end date to primary employment with a company.

• Other – this request can be used by any user to capture all other service requests or queries. Alternatively, contact the RIW Service Desk on 1300 101 682.