Newsletter 12

Employer Administrator Newsletter #12





Service Requests enable RIW participants to provide all the relevant information in one simple transaction, which in turn allows the RIW Service Desk to complete tasks within the system.

There are specific functions that need to be performed outside of the RIW system through the lodgment of a Service Request. You can find the Service Request page on the RIW website by clicking on the contact us menu and choosing Service Request. Alternatively, visit https://www.riw.net.au/contact-us/request-a-service/.

Service requests can be broken down into requests for Employer Administrators, Authorised Health Professionals, Registered Training Organisations and Cardholders. Read on for further details.



REQUESTS FOR EMPLOYER ADMINISTRATORS

  • Missing worker from transition – use this request if you are missing a worker in the new RIW system and the worker had an active subscription in the previous system at 28 June 2019.
  • Upload Medical Certificate – use this request to upload a medical certificate / assessment for workers.
  • Request hardware – use this to request hardware to support access controlling functions, such as PC card readers, physical access control (PAC) readers, boomgates and turnstiles.
  • Request onsite training or system administration – you can use this to ask for onsite training or support from MTA.
  • Upload / design e-learning course – use this request to advise your interest in developing an online e-learning course in the RIW platform.
  • Create / Edit / Delete Job Role – use this request to advise of a new job role, or the amendment or deletion of a current job role.
  • Create / Edit / Delete Competencies – use this request to advise of a new competency, or the amendment or deletion of a current competency.
  • Notification of Shut Downs, Occupations or Possessions – this request is used to notify the RIW program that a large program of works is occurring, which could impact timelines for competency verifications.
  • Fast track medicals – If a rail worker is required to access the rail network within a short timeframe, you can fast track the medical assessment (and any required competencies) for $55+GST. Fast track medicals will be processed within 8 business hours. Follow the instructions in the Quick Guide – Fast track medicals.
  • Overseas card holder ID check – this ID check is used for organisations that engage workers stationed overseas, i.e. for design works. The cost of this service is $15+GST.
REQUESTS FOR AUTHORISED HEALTH PROFESSIONALS
  • AHP Registration / Login / Delete / Update Details – use this request to be added to the AHP Listing on the RIW website, or to request amendment or deletion of details.

REQUESTS FOR REGISTERED TRAINING ORGANISATIONS
  • RTO Registration / Delete / Update Details – use this request to register company details to be adding to the RTO Listing on the RIW website, or to request amendment or deletion to details.
  • Create / Edit / Delete Competencies – use this request to advise of a new competency, or the amendment or deletion of a current competency.

REQUESTS FOR CARDHOLDERS
  • Ending Primary Employment – use this to request an end date to primary employment with a company.

OTHER REQUESTS
  • Other – this request can be used by any user to capture all other service requests or queries. Alternatively, contact the RIW Service Desk on 1300 101 682.
NEW QUICK GUIDES

Quick Guides provide a very simple overview of some of the most commonly used functions in the RIW system, and can be accessed on the RIW website. We have recently developed two new Quick Guides as follows:

  1. Quick Guide – Fast Track Medicals
  2. Quick Guide – How to operate in the RIW system as a sole trader

Metro Trains Australia and the RIW Team will be at Ausrail Plus from 3-5 December 2019. Visit us at stand 75.

We look forward to answering all your Rail Industry Worker questions.
To find out more information about the RIW Program, including self-paced training materials and FAQs, visit www.riw.net.au.
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