Newsletter 22

Employer Administrator Update #22

The Rail Industry Worker (RIW) Program provides a national competency framework for rail workers across Australia. The program is owned by the Australasian Railway Association (ARA) and powered by service provider Metro Trains Australia (MTA).


The RIW system release was successfully deployed on 14 January 2020.

If you were unable to attend the information session, we now have a recording available where the RIW Team showcases  the new features and fixes.

The videos are available on the system updates page on the RIW website.


RIW System release information session now available to view
Assessable job roles update
Virtual RIW card poster
REMINDER: ARTC NSW Network Rules & Procedures
RIW System Payment Issues (PayPal)

What is an assessable job role?
An assessable job role is made up of mandatory evidence requirements that an Assessor will review to ensure the cardholders evidence is valid, current, sufficient and authentic. An assessable job role might include competencies that are verifiable by the RIW Service Desk (e.g. Statement of Attainment.TLIF2080 Safely access the rail corridor) and/or by an Assessor (e.g. Work Experience Log).

Once the Employer Administrator has selected the assessable job role, the mandatory job role requirements will appear against the cardholders profile in the RIW system.  Evidence is then uploaded by the Employer Administrator to satisfy each competency requirement and submitted to an Assessor for assessment. The Assessor will then assess the submitted evidence against the assessment criteria.

Depending on the evidence provided by the Employer Administrator for the individual, the Assessor can:
  • Assess and approve the cardholder as competent to carry out the job role to the levels applied for; or
  • Reject the application.
Prior to the 14 January 2020 system release, assessable competencies did not exist in the RIW system, only assessable job roles. Therefore, if any updates were made to evidence requirements of the job role, the job role would not trigger a re-assessment and manual intervention was required.

To mitigate the need for manual interventions, the 14 January system release included changes that allow an Employer Administrator to update the evidence requirements for an assessable job role and submit the role for re-assessment. By  changing the configuration of competencies that form part of the assessable job roles to be defined as “requires assessment”, Assessors are now able to assess the job role and each piece of associated evidence.  

Continuous improvement for assessable job roles
Currently in the RIW system the same competency can be shared across multiple assessable job roles. For example, a generic work experience log competency can be used to demonstrate evidence across multiple disciplines and roles, although the associated evidence may be different.

This means if the competency is updated, any job roles that share this competency would drop back to “invalid”, until re-assessment had been conducted by an Assessor.

To resolve this, MTA are currently working on replicating these competencies so they only sit within one job role. This will allow the Employer Administrator to update the evidence requirements associated to the job role, without having any impact on other assessable job roles.

Stay tuned for further updates on the coming improvements for assessable job roles.

To promote the use of the virtual RIW card, we now have a poster available for local printing and display in areas frequented by RIW cardholders. 

Whether a cardholder chooses to carry their physical or virtual RIW card, both versions must be accepted when swiping on to site or when requested for verification.  

Virtual cards can be ordered by Employer Administrators at any time by following the instructions in the Quick Guide – How to order RIW cards.  However, if you require assistance in re-issuing a virtual card (i.e. the cardholder has lost their original virtual card registration link, or if it was incorrectly sent to the wrong email or mobile number), then refer to the Quick Guide – Reissuing a virtual card.
ARTC will introduce changes to the NSW Network Rules and Procedures on Sunday 23 February 2020.

All affected Rail Safety Workers who undertake work or operate on the ARTC NSW Network are required to complete training in the changes by 22 February 2020. Rail Safety Workers affected by the changes are;
  • Handsignaller Level 1 and 2
  • Protection Officer Level 1 to 4
  • Track Vehicle Operator
  • Safeworking Level 1 and 2.
Rail Safety Workers who do not complete the training by 22 February 2020 will not be permitted to operate on the ARTC Network. The Rail Industry Workers safeworking role will be deemed invalid, until such time as the training is completed.
NSW ARTC employees can find more information on the ARTC website here.  NSW ARTC Contractors can refer to the ARTC notification of change bulletin available on the RIW website, which includes a list of ARTC registered training organisations including options for enrolling in online training.

The RIW system is currently experiencing some intermittent PayPal related issues. The user’s session may expire right after the PayPal payment has been completed, despite the payment being processed. To confirm whether the payment was successful, please check the Payment History tab in the RIW system (note: it may take approx 20-30 minutes for this update to display).

The root cause is known and is due to a recent security update of all the main browsers, which has been put in place to address a newly discovered critical vulnerability.

The issue is currently being resolved, however, a small number of users have been impacted by this expiry notification.

If you require further assistance with this known issue, please contact the RIW Service Desk at