Rail Industry Worker News #37
Changing the way RIW communicates with cardholders
As part of the RIW System Release, we have an exciting new development in the way RIW communicates with cardholders.
The new Messaging feature will allow Network Operators and Premium Functionality Employers (Contractors in Charge) to send secure, multimedia rich, interactive messages direct to cardholders through the Vircarda App, the virtual wallet that stores a virtual RIW card. The feature also allows for RIW System notifications, such as competency, medical and subscription expiries to also be sent direct to a cardholders Vircarda.
The primary purpose of messaging is to alert cardholders to matters of their own protection and safety. The audience can be selected based on relationship, job role or competency or swipe activity at site.
As a practical example, if a cardholder swiped into a site which was deemed as a potential COVID exposure site, the Contractor in Charge could message all cardholders swiped into that site to alert them of the potential exposure.
The message could include hyperlinks to book in a COVID test, or provide guidance on social distancing. The message sender could also generate a report on who noted the message or requested to be contacted.
RIW System Update Scheduled Service Interruption
Thursday 8 April 2021, 10:00 AEST
Thursday 8 April 2021, 22:00 AEST
How can you find out more?
If you would like to have a full walkthrough of the upcoming changes, please view or register to attend one of our April 2021 RIW System Update Sessions, which will feature a live presentation, followed by a Q&A session at the end. Click on the below links to view or register:
A full list of all the changes are available on the RIW Systems Update page, which also includes links to the relevant RIW Knowledge Centre articles that have been updated with the upcoming changes.