Newsletter 27

Employer Administrator Update #27

The Rail Industry Worker Program (RIW) has recently extended the deadline for RIW cardholders to accept the Permission Access Agreement (PAA) to 30 June 2020. To ensure your employees RIW profiles are not made inactive after this date, they must create a myRIW profile and accept the PAA, or use their RIW card by swiping on to a site.


A cardholders participation in the RIW program is governed by the Permission Access Agreement (PAA) and the RIW Privacy Policy, which have recently been updated. Cardholders should read both these documents carefully as they contain important details about how the RIW program works, including how information about a cardholder may be collected, used, disclosed and destructed for the purposes of the RIW program, as well as their responsibilities as a participant in the RIW program. 

By using their RIW card, a cardholder will be deemed to have agreed to the PAA and Privacy Policy. However, cardholders should confirm their agreement to the PAA by registering their RIW card on the myRIW system.

If a cardholder fails to use or register their RIW card by 30 June 2020, then their RIW card may be made inactive.

Update to Privacy Policy & Permission Access Agreement
How can employers check who has agreed to the PAA?
What is myRIW?

Employers can check the status of PAA acceptance for their primary employees by running a new report titled Permission Access Agreement Report for Employer Admin.  The report can be accessed by clicking on the Reports tab > Existing Reports > Permission Access Agreement Report for Employer Admin.

This report provides a list of all primary cardholders employed by the company and their PAA status, which will be Approved or Not Approved. It also includes the cardholders email address, which Employer Administrators can use to contact cardholders to remind them to accept the PAA in myRIW by following the instructions in the Quick Guide – How to accept the Permission Access Agreement.

What is myRIW?

myRIW allows a cardholder to manage their RIW profile on the web.  They can view their employers, associations, job roles, competencies and medical results. They can also update their personal details or ask you to make corrections to their profile. Cardholders can use myRIW to accept employment or association requests, and provide consent to the Permission Access Agreement.

Newly created cardholders in the RIW system will receive an email invitation to create a myRIW profile through accepting an employment request, and at this point will need to accept the PAA to progress. If a cardholder was migrated from the previous system, they can create a new myRIW profile at any time. We have developed a short video and Quick Guide – myRIW to help them.

Cardholders can access myRIW here
To find out more information about the RIW Program, including a comprehensive list of training materials and FAQs, visit