Newsletter 7

Employer Administrator Update #7

The Rail Industry Worker Program (RIW) provides a national competency framework for rail workers across Australia. The RIW Program is owned the Australasian Railway Association (ARA) and powered by new service provider Metro Trains Australia.

The Rail Industry Worker (RIW) Program transitioned to new service provider Metro Trains Australia (MTA) on 28 June 2019. New RIW cards were issued and a new system was launched. RIW participating Network Operators are:

From 1 October 2019 the NSW Transport Cluster will soon join other states in using the new cards and system, excluding two specific sites which will remain with Pegasus (details below).

All work carried out on the above participating rail networks will be managed through the new RIW cards and system.  Where the rail environment interfaces with civil construction, you can confirm competency and site access requirements with the relevant Network Operator or Contractor-In-Charge. You can also find a list of projects where the new RIW card is required at  

It is very important that every worker uses the right card for the right project, ensuring that competencies are managed appropriately in the right system. Remember that the majority of work on rail interfaces moving forward will require the new RIW card issued by Metro Trains Australia.

IMPORTANT! Some employers may still receive payment reminder emails from the previous service provider Pegasus.  Please consider whether your company has any requirement to use the Pegasus Rail Safety Worker (RSW) card, as all the networks listed above and the majority of associated projects will require workers to use the Rail Industry Worker (RIW) card. MTA are unable to honor payments made to Pegasus after 28 June 2019, so please ensure you pay your RIW worker subscriptions in the RIW system.

TfNSW transition from Pegasus to MTA

This week, TfNSW and MTA finalised and executed the contract for transition, which is effective from 1 October 2019. TfNSW Managers and Principal Contractors will work together to organise the roll out, which will take place on a site by site basis. All sites, except for Sydney Metro Central Station Mainworks and Sydney Siding and Junction Project, will transition to the new system by 13 December 2019.

You can access updates about TfNSW’s transition on the RIW website at

During the transition period, TfNSW managers, employees and contractors working on behalf of TfNSW must always ensure they know the Principal Contractor’s access requirements before trying to access a site (i.e. whether the site is using the Pegasus card or has transferred to the RIW system). If in doubt, please carry both the Pegasus and new RIW card until the end of 2019. 

Companies who work in the NSW Transport Cluster can access a range of tools to assist them through transition. The RIW Communications Toolkit features materials that can be downloaded by industry seeking to communicate the key benefits of the transition, new system functionality and the tasks involved in preparing for transition. Our System Training and Support page includes system video walkthroughs, how-to videos and Quick Guides for self-paced learning at a time suitable to you.  Read on for more details about online system training we’ll be delivering soon.  
Rail Industry Worker System Online Training

MTA will be holding a number of online training webinars to assist Employer Administrators with understanding the key functions of the new RIW system.  Please register your interest to attend a session here.

Thursday 3 October 2019, 12 noon AEST
System overview, where to find help, system updates and changes, finding workers and checking details, paying company subscriptions, Q&A.

Thursday 10 October 2019, 12 noon AEST
Ordering cards, reporting, blocks and suspensions, the RIW and Vircarda App, Q&A.

Thursday 17 October 2019, 12 noon AEST
Adding job roles and competencies, verification process, uploading evidence, Q&A.

Thursday 24 October 2019, 12 noon AEST
Creation of projects and sites, setting up sites, scheduling site based competencies, visitor passes, e-learning, work restrictions, Q&A.

The sessions will be recorded and made available on the Training Resources page for those who are unable to make it.
To find out more information about the Rail Industry Worker Program visit