We are pleased to report that full RIW System functionality has been restored after the successful deployment of the system release on 12 October 2022.

The following services have now resumed:

RIW System
myRIW System
RIW App
Web Card Reader
Veritas ID Check Platform
RIW E-Learning Platform
Kiosks, Tablets and Turnstiles
Fast track competency verifications (RIW System)
Fast track medical assessment (Service Request)

If you experience any issues after this release, please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au.

What’s new for Rail Industry Workers?

When you next log in to myRIW, two-factor authentication will be active on your account. Check out two-factor authentication and myRIW for more information.

If you need to update your contact details to authenticate, please get in touch with your employer.

Having trouble? I haven’t received my two-factor authentication security code might help.

You can now end employment relationships direct in myRIW. Check out How does a cardholder end their employment relationship with an employer in myRIW? for instructions.

Important! When you end a primary employment relationship in myRIW (which is effective at midnight of the leave date specified), you cannot use your RIW card to swipe into site until a new primary employment relationship is established. Please ask a new employer to send you an employment request after the specified leave date, which you must accept before using your RIW card.

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