Newsletter 19

Employer Administrator Update #19

The Rail Industry Worker (RIW) Program is committed to continuously improving the RIW system and associated apps. A new system release will deliver a range of improvements from 15 January 2020…

As communicated over the last couple of weeks, the RIW Program is preparing a new system release to improve functionality and features. The release will result in a small outage while the software is being updated. The outage is scheduled for 2200hrs on Tuesday 14 January 2020, and is estimated to last two hours. The system is expected to return to full functionality at midnight, ready for use on 15 January 2020.
While many of you will not be accessing the RIW system as Administrators during this time, it may impact shift work being managed by Access Controllers / Spot Checkers who attempt to swipe workers in/out from site during the outage window. We’ll be emailing Access Controllers / Spot Checkers directly to inform them of the outage.

The RIW App has the ability to access the mobile device cache or smartcard chip to retrieve information on cardholders who have previously swiped into the site.  However, it must be noted that:
  • The cardholder profile displayed will not be live data.
  • For smart devices using Near Field Communication (NFC), such as Android phones or PC card readers, the data displayed will be extracted from the RIW card’s smart chip, as per the last time the RIW card was swiped. This will work even if the cardholder has not been swiped into the smart device previously, as the smart device reads the last swiped data from the RIW card’s smart chip itself.
  • For smart devices using QR codes, such as iPhones or non-NFC enabled Android phones, the data displayed will be as per the last swipe history retrieved from the cache on the mobile device.If the cardholder has not been swiped onto the particular smart device previously, then unfortunately their profile will not be available to view during the outage window.
The smart device will maintain records of any swipes that occur during this outage and will refresh swipe information back to the RIW system once the system outage is complete.

Please consider any workarounds you may need to put in place for accessing any cardholder details, particularly new workers to site, that may be affected during this outage. You may wish to run reports to assist Access Controllers if required.


Please refer to the System Updates page on the RIW website for the full list of improvements and fixes made during this release. 

To support the release, all User Guides in the RIW system will be updated to reflect the changes and be available from 15 January 2020.  To access these guides, log into the RIW system using your credentials, then the appropriate guide will be available as a link in the top right-hand corner of the screen.

In addition, Quick Guides will be updated as required with relevant release information and be available from 15 January 2020. These guides provide a simple overview of some of the more commonly used functions in the RIW system. You can access all the Quick Guides on the RIW website.

It is also important that all Access Controllers and Spot Checkers update their RIW App to the newest version after the release, especially if they are required to award site-based competencies to cardholders. We’ll also be emailing them directly to inform them to update their apps, however, you can direct them to the Download Apps page on the RIW website for more information.


Please join the RIW Team for an overview of the RIW System update release.  We’ll walk through some of the new features and fixes. At the end of the session, we’ll be available to answer questions. The sessions will be hosted online through Zoom.  To register your interest, please click on your preferred session below and meeting instructions will be sent to you.

General Information Sessions + Q&A

Premium Functionality Employer Information Sessions + Q&A

We’d like to extend a special thank you to all RIW System users who contributed to the update of the RIW software, RIW App and Vircarda App. We always welcome your feedback and ideas for improvement. If you have a great idea that you’d like us to know about, please email