MISSING WORKERS ?
If your company has a missing worker who needs to demonstrate competency within the next few weeks, please follow the steps below.
STEP 1 – Create the missing worker in the new RIW system including uploading the worker ID photo by following the instructions in the Quick Guide – New Worker Creation to step 11 (do not request an ID check). IMPORTANT! Please check for duplicates to ensure the worker is in fact missing from the system.
STEP 2 – Email the RIW Service Desk at [email protected] with the subject: Missing Worker Creation – WORKER NAME (RIW number). In your email you must include:
- Proof that the worker had an active profile in the previous system, such as a receipt for their most recent subscription.
- An identification document for the worker, such as a drivers licence or passport.
- The address where you would like the new physical RIW card to be sent.
- Whether you would like a virtual RIW card issued to the worker.
STEP 3 – Once the profile has been approved, the RIW Service Desk will email you notification that you can commence adding job roles and competencies for the missing worker.
NOTE: If you have a missing profile, but are currently an inactive worker in the Pegasus system, you will need to re-register as a new worker (i.e. pay for a new worker subscription and ID check).