RIW App Service Interruption (8 April 2021, 10:00-22:00hrs AEST)
RIW System and RIW App Update
Message for Access Controllers, Spot Checkers & cardholders who self-swipe
A RIW System Release, including updates to the the RIW App, has been scheduled for 8 April 2021 which incorporates over 30 system improvements. With such a big release, we unfortunately require a significant interruption to our service. Read on for more details.
Scheduled Service Interruption
Thursday 8 April 2021, 10:00hrs AEST
Thursday 8 April 2021, 22:00hrs AEST
What services will be affected?
The following services will be unavailable during the service interruption window:
During the interruption, the RIW Service Desk will be unavailable for calls, and a recorded message will advise of the service interruption. Queries can still be sent through to the RIW Service Desk on email@example.com and will be addressed once system functionality is returned.
For RIW App Users, which includes Access Controllers, Spot Checkers and cardholders who self-swipe, there is one additional step.
What is changing?
We have some exciting new changes coming, which we’ve detailed in full on the RIW System Updates page. Below is a short list of changes that will affect those who use the RIW App. Please click on the links below to access our RIW Knowledge Centre articles which detail the changes.
Summary of key points