What’s new for Site Managers

On 12 October 2022, the RIW System released over 90 system improvements. We have worked with industry and listened to your feedback, delivering new features or fixes to ensure the RIW System continues to provide a system fit for industry. Read on for what’s new for those who manage sites.

 

Deny reason notifications 

We have added additional email and SMS notifications for designated site contacts when a cardholder is denied access to site for all deny reasons, including spot check swipe events. The deny reason is available on the swipes tab and also as a report column in custom reports (People > Swipes > Deny Reason).

 

We have also added an email and SMS notification to designated Network contacts when a cardholder is denied access to your site, on their network, in excess of site working hour rules or when a risk assessed deny swipe override is performed by an Access Controller on the excess working hours.

Geomapping in the RIW System

A geomapping feature is now available on the swipes tab and the muster list. The map shows the number of swipe events at a site, or people on site in the muster list. For this function to work, site addresses must be populated and validated. 

 

For guidance on how to use this feature visit our articles on How to use the muster list and How to view the swipe activity on a network, project, site or zone.  

Visitor Management

• You can now nominate a first visit date for visitors when registering visitors in the RIW System. If a pass is created with ‘first valid date of today’, the pass is valid from the time the pass is created. If a visitor is registered with a future date, the visitor pass is valid from midnight of that date.

• Visitors must now accept a Permission Access Agreement (PAA) to manage their personal information. A link to the PAA is provided on their visitor pass and their PAA status is automatically "approved" on their visitor profile in the RIW System. Any visitors who do not swipe in to a site or confirm acceptance on a kiosk within 30 days of visitor pass issue will have their details deleted from the RIW System.
  
  

• For sites with kiosks, you’ll soon have the ability to nominate designated host(s) to manage visitors who attend the site. When a visitor attends the site and signs in to a RIW Kiosk, the visitor must select a designated site host. The site host must be signed into the site to be selectable. Site hosts can also override and register a visitor where the visitor details (first name, surname and date of birth) match an existing cardholder or existing visitor on a Kiosk. While you can set up your site hosts in the RIW System now, a Kiosk software upgrade scheduled around mid-November will need to occur for this functionality to be fully operational.

 

Improvements to site inductions and briefings

After the Kiosk software upgrade in mid-November, you will also be able to:

• Set site inductions on a kiosk to be set to display for visitors only.
• Configure site briefings on a kiosk so they show once (first time) or every time. This configuration can be set for both visitors and cardholders independently.

 

More information?

For a full list of all changes to the RIW System, please visit the RIW System Updates page. If you require any assistance please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au.

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