Newsletter 26 - Rail Industry Worker

RIW SYSTEM UPDATE INFORMATION & OUTAGE

The Rail Industry Worker (RIW) Program is committed to continuous improvement and ongoing enhancement of the RIW system. A new system release will deliver a range of improvements from 22 April 2020.

Improved filter logic to enhance the ‘Employment Relationship’ custom report.
A new ‘export only’ function will prevent system timeouts on very large reports.
More accurate pop-up displays when minimum job role requirements are not met.
Faster loading of cardholder records with a high volume of job roles/missing requirements.
Improved the ‘unable to login’ guidance on the RIW login screen, and updated the password reset email to embed anchor links across all email clients.

Please refer to the System Updates page on the RIW website for the full list of improvements and fixes made during this release.

Note
The software release will result in a small outage while the software is being updated. The outage is scheduled for 2200hrs on Tuesday 21 April 2020. The system is expected to return to full functionality at 0100hrs on Wednesday 22 April 2020.

IN THIS UPDATE

System Update Release Information & Outage

Subscription Renewal Emails

Coronavirus (COVID-19) Update

SUBSCRIPTION RENEWAL EMAILS

Subscription renewal emails for both company and cardholder fees now include the official logos from the RIW Program, Australasian Railway Association (ARA) and Metro Trains Australia (MTA). This ensures the recipient can easily identify the source of the renewal email. Remember to look for these logos to make sure you are renewing your subscription to the RIW Program.

CORONAVIRUS (COVID-19) UPDATE

Transport and construction industries are currently deemed essential services. The RIW program remains committed to supporting the rail industry and its workers during the COVID-19 pandemic. Remember to check our dedicated COVID-19 web page containing updates applicable to the delivery of the RIW Program.