Season’s Greetings

Message for RIW System Users

As 2021 comes to an end, it is an opportunity for us to reflect on what the RIW Program has achieved in the last 12 months and to announce some exciting new enhancements scheduled for 2022.

 

We have worked with industry and listened to your feedback, delivering new features or fixes to ensure the RIW System continues to provide a system fit for industry.

 

Some of our key improvements included:

• Removal of annual company subscription fees so companies only pay for the cardholder fees they need. This makes it easier for companies to manage costs as needs change over time.
• A new messaging feature allows Network Operators and Premium Functionality Employers to send multimedia-rich messages direct to cardholders through the Vircarda App, the virtual wallet that stores a cardholders RIW virtual card.
• Enhanced system notifications allow RIW System Users and cardholders to toggle on/off system notifications, such as medical, competency and subscription expiry notifications. Also, RIW cardholders can now elect to receive system notifications via email or the Vircarda App.  We’ve also improved competency verification rejection emails, which includes the competency rejection reason.
• Allow RIW System Users with multiple logins to switch between profiles without logging in/out.
• Job roles are now assignable as pre-requisites for Networks, Projects and Sites, and can also be bulk-awarded to cardholders.
• Refinement of the search for people suitable for a job role to return cardholders with an exact gap match or defined competency gap.
• Implementation of site working hour rules, which is maximum hours worked over a defined period, minimum rest periods between shifts and maximum mid-shift break, applied to all methods of swipe-ins to a site.  
• Various RIW App updates including defaulting the job role to that of the Network Operator where a valid Network Operator job role exists, and deny/restrict messaging and override facility for exceeding working hour rules. Also, iPhones can now use Near Field Communication (NFC) to read RIW cards.
• RIW registered visitors can scan their RIW visitor pass at RIW Kiosks.
• Cardholders can update their contact and emergency details in myRIW.
• PowerBI integration for Network Operators and Premium Functionality Employers allows for greater interrogation of RIW data.

Our RIW Service Desk also continued to provide support to industry answering around 80,000 calls and 72,000 email ticket enquiries. That is over 12,500 queries resolved each month!

 

Our user base also increased, with 90,000 active and registered cardholders and 9,800 companies. We also manage around 200 RIW Kiosks and tablet devices around Australia, which seamlessly integrate with the RIW System for automated access control of workers and visitors at sites.

In the new year, we are planning another major system release to deliver further improvements identified by industry, including:

• Updates to the RIW System user interface.
• Enhanced reporting for job role validity and allowing the scheduling of existing reports.
• Improved system notifications, including SMS notifications.
• Allowing cardholders to end their employment direct in myRIW.
• Security enhancements, including two-factor and multi-factor sign-in.
• Map view on swipe data.

We look forward to providing the rail industry with a system of choice that delivers a competency management system to enhance the safety of workers on participating rail networks across Australia.

 

Metro Trains Australia and the Australasian Railway Association thank you for your continued support and partnership and we wish you a safe and happy festive season.

Planning major works over the festive season?

 

If you are planning a major shutdown, occupation or possession, let the RIW Service Desk know by filling in a notification service request.  This ensures we have the right staff available when you need us most.

RIW Knowledge Centre

 

The RIW Knowledge Centre is always available to answer your questions. Use the search bar to enter keywords, ask a question, or use the categories on the left to browse for what you are looking for.

 

The RIW Knowledge Centre contains video and system walkthroughs, articles on how to use the RIW System and information about the RIW Program

If you don’t find an article helpful, you can help us improve by using the thumbs up / down button at the end of each article. We are always looking to enhance our content, and providing this feedback raises a ticket with the RIW Service Desk for action.

 

Lastly, if there is any topic that you would like us to add to the RIW Knowledge Centre, please feel free to let us know by emailing info@riw.net.au.

The RIW Service Desk is available to support industry 24 hours a day, 7 days a week, including all public holidays.

 

You can get in touch on 1300 101 682 or info@riw.net.au.