RIW System Outage Notification

START    Monday 30 November 2020, 22:00hrs AEST

END       Tuesday 1 December 2020, 02:00hrs AEST

The Rail Industry Worker (RIW) Program is committed to the continuous improvement and ongoing enhancement of the RIW System.  A new system release will deliver a range of improvements from Tuesday 1 December 2020 including:

• Enablement of a full Kiosk solution integrated with the RIW System (note: sites with Kiosk Lite will be contacted shortly regarding upgrade to the full solution).
• Extension of the URL token expiry to 72 hours for password resets (previously 24 hours).
• Display of an ID check warning for Employer Administrators to alert them to undertake an Overseas ID Check Service Request instead of a usual ID check when a cardholder only has foreign identification.
• System usability enhancements including improved row contrast and search field behaviours.
• Display of a workers email address when sending employment or association requests, to ensure the request goes to the correct address.
• Provision of an additional filter to the "Pending competencies to be verified" view to allow administrators to filter results to workers they primarily employ only. 

A full list of improvements and fixes for this release can be found on the System Updates page on the RIW website.

Please be advised that the RIW System at https://app.riw.net.au/ will be temporarily disabled during this update. Users who attempt to access the RIW System will receive a message that the site is undergoing maintenance.  Users should wait until the scheduled outage completes before attempting to access the RIW System again.