Newsletter 24

Employer Administrator Update #24






Coronavirus (Covid-19) Update

Given the growing concerns around Coronavirus (Covid-19), our priority for the RIW Program continues to be the health and safety of our staff, our clients and system users. 

We wish to reassure our clients and system users that the RIW Program and our valued partners have business continuity plans in place which include strategies for coping with pandemic outbreaks to ensure the services we provide are maintained.  It is our aim to continue to provide the highest level of service during this period of uncertainly.


 


IN THIS UPDATE


Coronavirus (Covid-19) Update
Adding or ending employment with a cardholder
Cardholders ending primary employment with another company
New Quick Guides
Adding or ending employment with a cardholder

When you add a new RIW cardholder to your company, there are two methods which can be used, depending on whether the worker is new to rail or an existing RIW cardholder. Refer to the Quick Guide – New RIW cardholder creation, or the video on how to add a new cardholder for instructions on both scenarios.
Whether you create a new cardholder, or employ an existing cardholder, a request will be sent to the cardholder to accept the employment request. To do so, the cardholder must create a myRIW profile and accept the request before you can bring the cardholder into your company.

To end employment with a cardholder, the administrator can insert an ‘end date’ into the cardholders employment profile. Follow the instructions in the Quick Guide – How to end employment with a cardholder.
Cardholders ending primary employment with another company

If a cardholder you are wanting to employ has another primary employer listed against their profile, there are two ways to resolve this issue:
  1. The cardholder can contact the previous primary employer and request that they end their employment in the RIW system.
  2. The cardholder can submit an Ending Primary Employment Service Request to the RIW Service Team.
Note that in both cases, once employment is ceased with a particular company, the change will not take effect until midnight. The new primary employer can then ‘employ’ the cardholder in the RIW system the next day.
New Quick Guides

RIW Quick Guides cover some of the more common functions used in the RIW system.  Quick Guides can be found on the RIW website at https://www.riw.net.au/training/#quick-guides.

We have recently released two new Quick Guides:
As always, if a function is not covered by a Quick Guide, please refer to the User Guides available in the top right hand corner of the RIW system screen.
To find out more information about the RIW Program, including a comprehensive list of training materials and FAQs, visit www.riw.net.au.
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