Missing a worker in the new RIW system?
If you are missing a worker in the new RIW system and the worker had an active subscription in the previous system at 28 June 2019, you can now lodge a service request to have the new worker added at no cost.
Create the missing worker in the new RIW system following the Quick Guide – New Worker Creation to step 11 (do not request the ID check). Ensure you upload a recent photograph of the worker. If a duplicate profile is found please contact the RIW Service Desk. Note: The employment request must be accepted by the worker in myRIW before proceeding to Step 2.
Submit a ‘missing worker from transition’ service request at https://www.riw.net.au/contact-us/request-a-service/ ensuring that you upload evidence of a recent subscription payment and a copy of the worker’s current driver’s licence or passport.
The RIW Service Desk will perform a manual ID check, exempt the worker from the subscription fee for 12 months and order both a physical and virtual card. The RIW Service Desk will send an email confirming that you can commence adding job roles and competencies for the worker.
NOTE: If you are missing a worker in the new RIW system, but the worker was inactive in the previous system at 28 June 2019, you will need to re-register them as a new worker, paying the full new worker cost of $100+GST.