News - Rail Industry Worker

In October the RIW System will release over 90 improvements to deliver new features and fixes, ensuring we continue to provide a system fit for industry. In this webinar, you’ll discover some of the many exciting updates and improvements to the RIW System as part of the release. You’ll learn about:

System improvements to the user interface
Advanced reporting and notifications to improve managing your workforce
Better overall visitor management and the ability to define site hosts
Advanced options for recording additional medical information and drug and alcohol tests
Geomapping feature allowing visual management of swiped workers at sites
Updates to myRIW allowing cardholders to end their employment relationships and view their competency evidence

Register for the webinar on the RIW website by scrolling down to the Community of Practice tile, or register directly via the Teams registration portal.

Update to automatic shift closure process

Network Operators, Employers, Project Admins and Site Admins should encourage all site attendees to swipe in and out of sites to ensure a true record of shift length is recorded.

There may be instances where a cardholder cannot swipe out of a site due to a Kiosk being unavailable or the Access Control has left the site. Previously, open shifts would automatically close if they were still open after 7 days. This has now been updated to automatically close any open shifts older than 24 hours.

Please visit our Knowledge Centre article How are open shifts closed in the RIW System? to find guidance on automated system behaviour and how shifts may be closed for cardholders that have an open swipe from a previous shift.

System feature: Changes to completing ID checks

From September 2022, the Document Verification Service (DVS) is rolling out a change that will require the mandatory recording of a unique card number on all drivers’ licenses for ACT, NSW, NT, SA, TAS, and WA issued licenses. VIC and QLD are expected to mandate this requirement in 2023.

The change has been implemented to include the card number in the matching criteria, which ensures the document being presented is the most recently issued document, minimising the risk of identity theft or using a stolen/lost driver’s license.

The location of the card number field differs between jurisdictions, and can also differ depending on the issue date of the license.

When a new rail industry worker is requested to undertake an ID check, the system will provide them with guidance on where to find the licence number and card number. Please ask new cardholders to refer to How does a cardholder complete an ID check? for further guidance.