System Access Rules

The Rail Industry Worker (RIW) System is operated by Metro Trains Australia Pty Ltd (MTA).  Your access to the RIW System is subject to the following system access rules:

1. You must keep your access credentials (including your username and password) secret and not share those credentials with any other person.
2. You must only access and use information on the RIW System for properly authorised purposes as part of the RIW Program. For rail operators and other organisations that are authorised participants in the RIW Program, this includes using information accessed on the RIW System for safety, workforce and worksite planning, procuring resources, training, and reporting purposes. For authorised health professionals, this includes using information accessed on the RIW System for conducting health and fitness for work assessments.
3. You must keep all information you access on the RIW System strictly confidential and must not use that information for any purpose other than as set out above or in accordance with the System Access Rules referred to below.
4. You must take reasonable steps to ensure that any information you enter or upload to the RIW System is accurate, complete, up-to-date, relevant and is not false or misleading.
5. You must promptly notify the RIW Service Desk on becoming aware of any error in the RIW System or any breach of these system access rules.
6. You must comply with any additional instruction or direction given by MTA, as the RIW Service Provider, in relation to your access to or use of the RIW System.
   • For Employer Admin, Employer Admin (Read Only), Employer Admin (No Payment), Advanced Project Admin, Project Admin or Site Admin, refer to the additional RIW System Access Rules at https://www.riw.net.au/administrator-user-system-access-rules/
   • For Network Operators, refer to the additional RIW System Access Rules at https://www.riw.net.au/system-access-rules-network-operator/
   • For Authorised Health Professionals and Medical Provider Users, refer to the additional RIW System Access Rules at https://www.riw.net.au/medical-provider-system-access-rules/
   • For Registered Training Organisations and Training Provider Users, refer to the additional RIW System Access Rules at https://www.riw.net.au/training-provider-system-access-rules/
   • For Assessor Users, refer to the additional RIW System Access Rules at https://www.riw.net.au/assessor-system-access-rules/
7. Where applicable to the activities you are carrying out on behalf of your employer, you must comply with the RIW Privacy Protocol (a copy of which is available at https://www.riw.net.au/riw-privacy-protocol.

Information contributed to the RIW System will be managed in accordance with MTA’s Privacy Policy for the RIW Program (a copy of which is available at https://www.riw.net.au/privacy-policy) and other applicable privacy and security requirements.

I acknowledge these rules.