With some exciting updates to the RIW System expected in early May, our next Community of Practice Webinar has been pushed forward a month.
Join us on 25 May 2023 for our webinar: A guide to RIW System functionality and notifications. In this webinar, you’ll discover insights into new system features and learn about the different notifications generated by the RIW System.
Business rules provide the minimum acceptance criteria for verifying competence across RIW Program participants.
What does this mean?
All competencies added to a worker’s profile must meet the minimum acceptance criteria defined by the business rule. Note: Check the rule first to ensure the evidence uploaded meets the requirements.
A worker’s RIW virtual card is accessible via a freely downloadable app called Vircarda. After the app has been downloaded and installed, a Rail Industry Worker can load and store their virtual RIW card on their smartphone.
If you already have a Vircarda account but can’t access it, you may need to troubleshoot if you’re encountering issues logging in. If you don’t yet have a Vircarda account, follow our instructions for registering a new Vircarda account.
After launching the app, you will be presented with two options:
Have a Vircarda account already?
I’m new here.
On the login screen, click on Forgotten Password Or Email Address.
From the Forgotten Password screen, enter the email address associated with your account. If you need to remember which email address you have used with your account, click on Forgotten Email Address to have the email address sent to the mobile phone number registered on your RIW profile.
We’re here to help. The RIW Service Desk will remain open over Easter and operate as usual, helping you with general RIW enquiries, using the RIW System or card-related issues. Request a service here.
For any assistance, you can always contact the RIW Service Desk at 1300 101 682 or info@riw.net.au.
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