Important alert regarding RIW Vircarda Messaging

Message for Network Operators & Premium Functionality Employer Admins

The recent RIW System Update on 8 April 2021 provided Network Operators and Premium Functionality Employer Admins with a powerful new tool, which allows the sending of safety related messages direct to cardholders through the Vircarda App. 

 

However, a recent incident has highlighted that some RIW System Users may not understand the new feature.  Please take the time to read this email carefully to understand the messaging functionality and your obligations when using it.

 

Firstly, we have developed a comprehensive Messaging RIW Knowledge Centre on the RIW website which includes detailed articles on:

• How to manage Vircarda Messages
• How to compose Vircarda Messages
• How to select a Vircarda Message Audience
• How to run a Vircarda Messaging Report

Importantly, Messaging cannot be used to email the RIW Service Desk, or to email individual cardholders.  RIW System Users can only send messages to cardolders using one of four possible audiences; to all related or associated cardholders, to related or associated competency holders, to related or associated job role holders, or via swipe activity at a site that is managed by the Network/organisation. Please read our article on selecting a message audience for more detail.

 

RIW System Users should also be very careful when adding files or attachments to a message.  You will be prompted to confirm that all file attachments or links include only safe and appropriate content. 

Reminder – Your obligations

Section 10 of the Company Registration – Terms and Conditions outlines that any content uploaded, posted, transmitted or otherwise made available through the RIW System is the sole responsibility of the person or organisation where such content originated.  The person and/or organisation is also solely responsible for any consequence of transmitting said content.

We are here to help

If you need assistance in using the Messaging feature or how to apply this new feature in your organisation, please contact info@riw.net.au with your request, and a member of the MTA Team will be in contact.

Helpful tips for managing Vircarda Messaging

• Ensure all RIW System Users in your organisation understand how the Messaging feature works. Take a look at our Messaging RIW Knowledge Centre or our RIW System Release Video for Network Operators and Premium Functionality Employers (go to 12:10 minutes for the section on Messaging)
• Define who in your organisation can use the messaging feature; we suggest creating a new RIW System Profile which is solely used for messaging. Currently, sent messages are only available to the RIW System User who created the message, and not all RIW System Users in an organisation. 
• Ensure all content is appropriately reviewed and approved prior to publishing. Messages can not be recalled once sent, so ensuring messages are endorsed is essential.