If a cardholder has changed or has the wrong employer listed against their profile, there are two ways to resolve this issue:
1. The cardholder can contact the employer and request they end their employment relationship in the RIW System, as outlined in How does a company end employment with a cardholder?
2. The cardholder can end their own employment relationship in myRIW by following the instructions in How does a cardholder end their employment relationship with an employer in myRIW?
In both cases, once employment is ceased with a company, the change will not take effect until midnight on the specified leave date. This allows the cardholder to approach a new employer to seek ‘employment’ for ongoing management of their RIW profile.
Before starting employment with a new primary employer, the company will need to send an employment request to the cardholder via the RIW System for the day after the leave date has been applied. To ensure privacy laws are upheld, the cardholder must accept the employment request for the company to have access to the RIW cardholders profile.
NOTE: A cardholder must have a primary employer in the RIW System to ensure they meet the minimum requirements to use their RIW card.