Can I perform spot checks without being a Cardholder myself?

No, this is a change being introduced. After transition all participants must be RIW Participants (Card Holders) in order to check other workers cards.

What is the system capability for handling high influxes of users?

The RIW Program services can broadly be broken into two components; the RIW System (accessed from smart phones, tablets and web browsers), and the peripheral services (i.e. the Service Desk).

The RIW System will be available 24x7x365. All data and backups are kept in Australia and are located on servers designed to house private information for high volume large databases in a secure way. Online training on how to use the system and training for site inductions are also available 24x7x365. The ability to register a new cardholder and go through the online identity check is also available 24x7x365. Processes to inform Card Holders about planned maintenance are also in place. These processes are supported by service level agreements and key performance indicators.

Service disruptions are heavily mitigated through monitoring, availability management and capacity planning. The system design largely prevents these types of events from occurring. The system is designed to cope with tens of thousands of users logged on at the same time, all performing different tasks such as simple updates, running reports, starting their shift or uploading evidence. In the rare instance where a disruption occurs, the system is designed to recover very fast. If more technical information about the solution architecture is required, please contact [email protected]