Upon registering for the RIW program a new worker will receive an email with a link to complete an ID check. The worker should follow the instructions and upload the required identification documents. For more information about what documents you will need to supply for the ID check, refer to the Quick Guide – Acceptable Identification Documents.

Once the ID check process has commenced, it will expire within 10 days. If the worker does not complete the ID check within this time, the Employer will need to purchase a new ID check and start again.

The employer can check the status / progress of the ID check on the workers record in the RIW system.

In the instance that the ID check was rejected due to incorrect/mismatching names, please contact the RIW Service Desk on 1300 101 682 for next steps.