If a worker is having trouble accessing site via their RIW card, what might be the problem?

There could be a number of reasons why a worker cannot access site:

  • The worker may be missing a job role or competency. Please check that all the job roles on the profile are valid. Employer Administrators can view this via the RIW system. Workers can view this via their myRIW account.
  • The worker could be missing a specific role or competency required for that site. Please check with the Network Operator or Contractor in Charge for specific site requirements.
  • The worker may have a national or network block on their profile.
  • The worker may not have a primary employer or a current subscription.