Under what circumstances can the ARA make a complaint to ASQA about an RTO?

To maintain the quality and integrity of the Rail Industry Worker program, the Australasian Railway Association (ARA) reserves the right to make a complaint directly to Australian Skills Quality Authority (ASQA) about an RTO regarding:

  • the quality of training and assessment services being delivered by ASQA-registered providers, and
  • the marketing and advertising practices of registered training organisations (RTOs) and organisations claiming to be RTO’s.
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