Missing job roles and competencies

There have been some delays and issues with the data migration from the Pegasus system. If you are missing job roles or competencies in the new RIW system, please refer to the Network Operator Workarounds. These workarounds ensure business continuity over the short term. We expect to have missing roles, competencies and evidence records loaded into the new RIW system by the third week of July, so instances of missing data should decline rapidly after this data migration.  

How to obtain a new RIW card (physical and virtual)

RIW cards must be ordered by your Primary Employer. Primary Employers can request both your physical card (which can be sent to either their business or your home address) and your virtual card (which can be sent to your personal email or mobile phone number). You must have a Primary Employer in the RIW system to obtain and use your new RIW card.

If you are new to rail, then your new employer will set you up in the RIW system. You will be emailed a link to set up your myRIW account, so that you can approve the employment request. You’ll aslo need to complete a 100 point ID check. Once the ID check is approved (and your subscription is paid by your employer), the employer can then request your new physical and/or virtual RIW card.

How to end primary employment with a company

In the new RIW system, a Primary Employer is the worker’s direct employer, with full edit rights to the worker’s profile.  If you have the wrong Primary Employer listed against your profile, there are two ways to resolve this issue:

  1. You can contact the previous Primary Employer and request they end your employment in the RIW system.
  2. You can contact the RIW Service Desk at [email protected] and request your employment with the Primary Employer be ended. You must provide your full name, date of birth and new RIW number (if known) to ensure a smooth process.

Note that in both cases, once employment is ceased with a particular company, the change will not take effect until midnight. You can then approach the new Primary Employer and seek ‘employment’ in the new system. At this point, you will receive an email asking you to accept an employment request in myRIW.  See the next point for details.

Managing your profile in myRIW

myRIW allows Rail Industry Workers to view their profile on the web.  In myRIW you can see your employers, associations, job roles, competencies and medical results. You can also update your email address, mobile or password. If desired, you can ask your employer to make any corrections to your profile.

If you are a newly created worker in the RIW system, you will receive an email invitation to create a myRIW profile to accept an employment request. If you already had a profile in the old Pegasus system, you will not receive an email invitation and must create your new myRIW profile. A short video has been developed to show you how to use myRIW. We have also developed a Quick Guide – myRIW which walks you through the functionality of the system.

To set up myRIW, you will need to have a personal email address.  If you require assistance to do this, refer to the Quick Guide – How to set up an email address for myRIW.

You can access the myRIW log via the portal at

If you forget your password, please use the Forgotten Password link on the log in screen.

Permission Access Agreement (PAA)

All RIW cardholders, whether new or existing, must create a myRIW profile and accept the PAA.  The PAA is your acceptance about how RIW may collect and use your personal information to administer the RIW Program.  If a worker does not indicate their acceptance within 90 days of the RIW system going live (28 September 2019), then their account in the RIW system may be suspended.