Permission Access Agreement (PAA)

The Permission Acceptance Agreement (PAA) is similar to an agreement that you make with your bank, your mobile phone provider or a social media site when you become a customer.

The PAA provides you with information about what type of data we collect, how it gets used, who it is shared with, when and how it may be shared. It also describes what we do with your data if you do not accept the PAA, and when you no longer want to be a RIW card holder.

Data that was previously in the Pegasus Onsite Trackeasy system about your RIW profile has been moved to the new RIW system, which Metro Trains Australia (MTA) manage.

If you do not want your data to be held, or do not want to be a RIW card holder, then you may choose not to accept the PAA. If you choose not to accept the PAA it may impact your ability to work in the rail industry. If you choose to accept the PAA then we will manage your data in accordance with strict Australian Privacy Laws and continue to store information about your rail related skills and status.

How do I accept the Permission Access Agreement (PAA)?

By using your RIW card you will be deemed to have agreed to the PAA and to the collection, use and disclosure of your personal information for the RIW program. However, you will be prompted to confirm your agreement to the PAA and RIW Privacy Policy when you register your card on myRIW.  To do this you must create an electronic profile through myRIW. To help you with accessing and using myRIW, we’ve developed a short video and a printable Quick Guide – myRIW.

Missing job roles and competencies

There have been some delays and issues with the data migration from the Pegasus system. If you are missing job roles or competencies in the new RIW system, please refer to the Network Operator Workarounds. These workarounds ensure business continuity over the short term. We expect to have missing roles, competencies and evidence records loaded into the new RIW system by the third week of July, so instances of missing data should decline rapidly after this data migration.  

How to obtain a new RIW card (physical and virtual)

RIW cards must be ordered by your Primary Employer. Primary Employers can request both your physical card (which can be sent to either their business or your home address) and your virtual card (which can be sent to your personal email or mobile phone number). You must have a Primary Employer in the RIW system to obtain and use your new RIW card.

If you are new to rail, then your new employer will set you up in the RIW system. You will be emailed a link to set up your myRIW account, so that you can approve the employment request. You’ll aslo need to complete a 100 point ID check. Once the ID check is approved (and your subscription is paid by your employer), the employer can then request your new physical and/or virtual RIW card.

How to end primary employment with a company

In the new RIW system, a Primary Employer is the worker’s direct employer, with full edit rights to the worker’s profile.  If you have the wrong Primary Employer listed against your profile, there are two ways to resolve this issue:

  1. You can contact the previous Primary Employer and request they end your employment in the RIW system, or
  2. Submit an “Ending Primary Employment” Service Request. Please ensure you include all the relevant details in your request.

Note that in both cases, once employment is ceased with a particular company, the change will not take effect until midnight. You can then approach the new Primary Employer and seek ‘employment’ in the new system. At this point, you will receive an email asking you to accept an employment request in myRIW.  See the next point for details.

Managing your profile in myRIW

myRIW allows Rail Industry Workers to view their profile on the web.  In myRIW you can see your employers, associations, job roles, competencies and medical results. You can also update your email address, mobile or password. If desired, you can ask your employer to make any corrections to your profile.

If you are a newly created worker in the RIW system, you will receive an email invitation to create a myRIW profile to accept an employment request. If you already had a profile in the old Pegasus system, you will not receive an email invitation and must create your new myRIW profile. A short video has been developed to show you how to use myRIW. We have also developed a Quick Guide – myRIW which walks you through the functionality of the system.

To set up myRIW, you will need to have a personal email address.  If you require assistance to do this, refer to the Quick Guide – How to set up an email address for myRIW.

You can access the myRIW login via the portal at

If you forget your password, please use the Forgotten Password link on the log in screen.

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Support Team


Support Team