Accessing the RIW system, logins and passwords

The RIW system can be accessed by clicking the login button on the top right hand of the screen, or alternatively going here.

If you have not yet received a login, it’s possible that the wrong email address was recorded in the previous system. Contact the 24/7 Service Desk on 1300 101 682 or [email protected] to obtain access.

If you’ve forgotten your password (or haven’t activated in 24 hours of when it was sent), it’s quite easy to reset it yourself. Use the Forgotten Password link on the RIW login page and just follow the prompts.

Missing cardholders?

If you are missing a cardholder in the new RIW system and the cardholder had an active subscription in the previous system at 28 June 2019, you can now lodge a service request to have the new cardholder added at no cost.

STEP 1 – Create the missing cardholder in the new RIW system following the Quick Guide – New RIW cardholder creation to step 11 (do not request the ID check). Ensure you upload a recent photograph of the cardholder. If a duplicate profile is found please contact the RIW Service Desk.  Note: The employment request must be accepted by the cardholder in myRIW before proceeding to Step 2.

STEP 2 – Submit a ‘missing worker from transition’ service request ensuring you upload evidence of a recent subscription payment and a copy of the cardholder’s current driver’s licence or passport.

STEP 3 – The RIW Service Desk will perform a manual ID check, exempt the cardholder from the subscription fee for 12 months and order both a physical and virtual card. The RIW Service Desk will send an email confirming that you can commence adding job roles and competencies for the cardholder.

NOTE: If you are missing a cardholder in the new RIW system, but the cardholder was inactive in the previous system at 28 June 2019, you will need to re-register them as a new cardholder, paying the full new cardholder cost of $100+GST.

How to order physical and virtual cards

Employers can order physical and virtual cards using the RIW system. Check out the Quick Guide – How to order RIW cards.

Primary/Secondary Employers & Associations

A cardholder can have one Primary Employer and up to two Secondary Employers. The primary employer is the cardholders’s direct employer (the primary employer has full edit rights to the cardholder’s profile). The secondary employer supports transient cardholders who may work for other employers (the secondary employer has read-only access to the cardholders’s profile).

Meanwhile, associated companies have advance visibility of a cardholder before they arrive on site. This is typically used to ensure a cardholder is compliant with the employer’s work requirements ahead of time.  The Contractor in Charge of a project has automatic linkage to a cardholder’s profile once the cardholder is swiped onto a site under that project. The Contractor in Charge has read-only visibility of the cardholders’s profile (note that this visibility extends all the way up to the Network Operator).

If you need more information, check out the dedicated Primary & Secondary Employer FAQs.

Adding or ending employment with a cardholder

When you add a new cardholder to your company, there are two methods which can be used, dependent on whether the worker is new to rail, or an existing RIW cardholder. Refer to the Quick Guide – New RIW cardholder creation, or the video on how to add a new cardholder for instructions on both.

To end employment with a cardholder, refer to the Quick Guide – How to end employment with a cardholder.

ID checks and photo specifications

When creating a new cardholder, it is important that the photo uploaded into the RIW system meets specifications outlined in the Quick Guide – RIW Photo Requirements.

When it comes to undertaking an ID check for a cardholder, it is imperative that the personal details entered into the RIW system match the ID the cardholder will use to prove their identity. For example, if the cardholder has a middle name on their drivers licence, passport or birth certificate, this must be included on their RIW profile.

Adding job roles and competencies to a cardholder’s profile

You can add job roles and competencies to one or multiple cardholders. The quick guides will walk you through how to add a job role or competency to a single worker (refer to Quick Guide – Adding a new competency to a worker’s profile and Quick Guide – Adding a new job role to a worker’s profile). Or check out the videos to find out how to add a job role or competency to multiple cardholders.

Permission Access Agreement (PAA)

The PAA serves a number of purposes, including informing rail industry cardholders and other system users entering and accessing personal information into the system about:

  1. the purposes of the RIW Program and why information is collected;
  2. the types of information collected for the RIW Program;
  3. the way personal information is stored, used, managed and deleted;
  4. who may access the information and the circumstances they can do that under

The PAA provides assurance to RIW cardholders that their personal information is used, stored, handled and disclosed for the RIW Program in a controlled manner. Acceptance of the terms of the PAA ensures:

  1. that users enter complete, accurate and up to date information into the system;
  2. compliance with MTA’s Privacy Policy (which is accessible via the PAA) and other applicable employer policies;
  3. responsible use of RIW cards

MTA, as the provider of RIW program services, is obligated to comply with all applicable laws, including data privacy and security requirements. All RIW participants must provide consent for MTA to store their data – this consent must be given by the worker in order to hold their RIW card. If a worker does not accept the terms of the PAA , they will not be able to access or use the RIW system.

Please encourage your cardholders to create their myRIW profile and accept the PAA. A short video has been developed to show cardholders how to use myRIW, as well as a printable Quick Guide – myRIW which walks through them through the functionality of the system.

To set up myRIW, cardholders will need to have a personal email address. Please direct them to the Quick Guide – How to set up an email address for myRIW.

myRIW can be accessed from the login button in the top right of the screen, or at

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Support Team


Support Team