RIW System E-Learning Platform Upgrade Notification






RIW System E-Learning Platform Upgrade Notification

Message for RIW Employer Administrators


A Rail Industry Worker (RIW) System E-Learning Platform upgrade has been scheduled for 27 October 2021 and will introduce some exciting new features for flexible and convenient mobile device E-Learning and improved user security. With such a big upgrade, we will require a significant interruption to E-Learning Platform services. Read on for more details. 

Scheduled Service Interruption





Wednesday 27 October 2021, 08:30 hrs AEDT 


Thursday 28 October 2021, 12:00 hrs AEDT

What services will be affected?

The following services will be unavailable during the outage window:

  • RIW E-Learning tab within the RIW system
  • RIW System E-Learning Platform.

During the update, the RIW E-Learning tab within the RIW system for the Employer Administrator interface and E-Learning Platform will be unreachable. The RIW E-Learning tab functionality and E-Learning Platform will return to full functionality and ready to use on 28 October 2021 at 12:00 hrs.  


What are the E-Learning system improvements?

Below is a list of some of the changes Employer Administrators and Cardholders can expect.

  • A new Mobile App to offer a better user experience for cardholders and provide better quality internet connectivity when accessing E-Learning from a mobile device, especially when in remote areas.
  • An improved user interface for cardholders using the web platform to complete E-Learning.
  • Improved security and content management when working with different audiences
  • New report generator functionality with allows for more customised and graphics reporting.

RIW Employer Administrators and RIW Cardholders will be unable to use the RIW System E-learning Platform between 08.30hrs AEDT on Wednesday 27 October 2021 and 12:00hrs AEDT on Thursday 28 October 2021.