Authorised Health Professionals



Find an Authorised Health Professional


Use this search facility to find a local Authorised Health Professional (AHP). Note that some AHP’s will take advantage of the direct upload capability, enabling them to speed up the process by loading medical results directly into the RIW System.

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AHP scheme for the Rail Industry

The AHP scheme provides a low maintenance and easily accessible directory of participating Authorised Health Professionals. Workers who require a medical assessment can search the RIW website for their closest participating AHP, who can conduct a medical examination that will be accepted by participating RIW organisations.

The AHP scheme is non-mandatory, but has been created to provide national consistency and transferability across the rail industry by the Australasian Railway Association and Rail Industry Safety Standards Board (RISSB). It is the responsibility of the Network Operator to appoint and manage delegated Authorised Health Professionals and Chief Medical Officers.

Only those AHP’s who have completed training and assessment as delivered by a recognised AHP trainer, will be displayed in the AHP list.

To become an RIW Program registered AHP, click here.

National Standard for Health Assessment of Rail Safety Workers

The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The national standard enables a consistent application of health standards across the rail industry.

Network Operators have a responsibility to minimise risks and protect the safety of the public, workers and the environment. Rail operators endorse selected doctors and health professionals to undertake medical assessments. All health assessments for rail safety workers are conducted in line with the current edition of the National Standard.

The National Standard was developed in consultation with industry, rail unions, rail safety regulators and health professionals to provide practical guidance for rail transport operators for managing the risks posed by the ill health of rail safety workers.

The National Transport Commission (NTC) reviews the National Standard every three years. The 2017 Standard came into effect on 1 February 2017 and applies to all rail transport operators and to all rail safety workers in Australia.




AHP Training

The National Standard for Health Assessment of Rail Safety Workers provides guidance for rail transport operators to meet their legislative obligations in managing the risks posed by the ill-health of rail safety workers. That guidance includes the selection and management of health professionals who carry out health assessments on behalf of those operators; referred to as Authorised Health Professionals (AHP’s).

While the responsibility for selection and management of AHP’s rests with a rail transport operator, a number of organisations are working together to establish a non-mandatory scheme to help embed the standard within the industry. The Rail Industry Safety Standards Board (RISSB) and the Australasian Railway Association (ARA), with the support of a cross-industry group of Chief Medical Officers (CMO’s), are supporting the standard as a consistent approach to managing the health of rail workers across Australia.

RISSB works with CMO’s to develop and maintain a set of training materials to ensure that AHP’s are trained to the standard, while the ARA captures the details of trained AHP’s within the RIW Program. The training program is considered best practice by the consulted Chief Medical Officers, even though it does not represent an official unit of competency or lead to a formal qualification.

For more information email [email protected] or contact the RIW Program Service Desk on 1300 101 682.

Training to the National Standard for Category 1, 2 and 3 rail medicals is run periodically around Australia. Please refer to the training calendar for the sessions available to attend, or contact one of the Chief Medical Officer Trainers below.

NameCompanyLocationContacts
Keith ADAM Sonic HealthPlus Brisbane CBD QLD
Brisbane 4000
[email protected]
1300 588 440
Armand CASOLIN Sydney Trains NSW
Sydney 2000
[email protected]
02 8575 0495
Gina CAMPANA V/Line Pty Ltd VIC
Melbourne 3000
[email protected]
03 9619 5010
Graeme EDWARDS Kinnect (ARTC CMO) QLD
Brisbane 4102
[email protected]
1300 546 632
Tim DREW Jobfit SA
Wayville 5034
[email protected]
08 8177 6800
David JONES Sonic HealthPlus Brisbane CBD QLD
Brisbane 4000
[email protected]
07 3055 5971
Maria MAZAHERI Aurizon QLD
Brisbane 4000
[email protected]
07 3019 1818
Rob McCARTNEY Resile QLD
Hamilton 4007
VIC
Melbourne 3000
[email protected]
Hamilton 07 3339 6000
or
Melbourne 03 9453 2834
Mark SPEARPOINT Sonic HealthPlus Hobart TAS
Hobart 7000
[email protected]
03 6281 4000
Maureen McDONALD Workforce Health Assessors TAS
Hobart 7000
[email protected]
0425 272 215
Joel SILBERT OSHGroup WA
Wembley 6913
[email protected]
08 6298 8400
June SIM Southbank Central WA
South Perth 6151
[email protected]
08 9367 2800
Stuart TURNBULL Sonic HealthPlus Flagstaff VIC
Melbourne 3000
[email protected]
03 9224 8398
Thang VUONG Corporate Health Group Pty Ltd SA
Mile End 5031
[email protected]
08 8354 9800
Chris WALLS KiwiRail NZ
Auckland 1351
[email protected]
+64 9 524 4137
Craig WHITE Sonic HealthPlus Perth Airport WA
Perth Airport 6105
[email protected]
08 9230 0200



AHP Registration Process

Authorised Health Professionals must meet specific selection criteria which focus on the health professional’s knowledge and understanding of the rail occupational environment. To register:

Step 1 – Talk with the relevant rail Network Operator in your state.

Step 3 – Complete the new online E-Learning assessment. The authorised Chief Medical Officer (AHP Trainer) during training will take your first name, surname and email address and provide it to the RIW Service Desk for E-Learning enrolment. Your E-Learning link will be emailed to you.  

Step 4 –Once the online assessment has been completed, fill in the AHP Registration/Login/Delete/Update Details Service Request at https://www.riw.net.au/contact-us/request-a-service/ with your clinic name and contact details, which will be used to update the AHP Master list.  This is done weekly.

Step 5 – Watch our Video System Walk though for Authorised Health Professionals or refer to our AHP Knowledge Centre for instructions on how to use the RIW System.




Partners of the AHP Scheme

Australasian Railway Association

The ARA is the peak body for rail in Australia and New Zealand, representing all sectors of the rail industry. The ARA owns the Rail Industry Worker Program (RIW), working with the program service provider Metro Trains Australia (MTA). The ARA oversees the national list of endorsed Authorised Health Professionals.

http://ara.net.au/

Rail Industry Safety Standards Board

The Rail Industry Safety Standards Board (RISSB) works with industry to provide training materials to ensure that medical professionals are trained against the National Standard for Health Assessment of Rail Safety Workers.

http://www.rissb.com.au

Office of the National Rail Safety Regulator

The Office of the National Rail Safety Regulator (ONRSR) is an independent body corporate established under Rail Safety National Law. The primary objectives of ONRSR are to encourage and enforce safe railway operations and promote and improve national rail safety. ONRSR states that rail transport operators must ensure, so far as is reasonably practicable, that workers must be of sufficient health and fitness to carry out work safely. ONRSR reminds industry that it is the responsibility of the rail transport operator to determine whether a health professional is qualified to conduct rail safety worker health assessments.

http://www.onrsr.com.au/

National Transport Committee

The NTC is an independent advisory body that provides quality, impartial advice and national land transport reform proposals to government through the Transport and Infrastructure Council. The NTC reviews the National Standard for Health Assessment of Rail Safety Workers every three years.

http://www.ntc.gov.au/


System Access Rules

RIW System Access Rules for Medical Providers



The Rail Industry Worker (RIW) Program provides an online competency and safety management system for Australian rail workers and operators (RIW System).  The RIW System is owned and endorsed by the Australasian Railway Association (ARA) and operated by Metro Trains Australia Pty Ltd (MTA).

These Rules set out terms and conditions that apply to use of the RIW System by:

  1. Authorised Health Professionals (AHPs); and
  2. Rail transport operators and other organisations that are authorised participants in the RIW Program (RIW Participants) who hold an AHP user permission to access the RIW System,

(collectively Medical Provider Users). 

Medical Provider Users are granted access to the RIW System for the purpose of accessing or uploading rail safety worker health assessments and drug and alcohol assessments about RIWs in the RIW System to demonstrate fitness for work as required by the RIW Program and the National Transport’s Commission National Standard for Health Assessment of Rail Safety Workers – 2017 edition or any replacement edition (Standard) (Permitted Purpose).

Medical Provider Users and RIW Participants must comply with these Rules, including to protect information stored on the RIW System (RIW Information).  Medical Provider Users and RIW Participants will be responsible for ensuring that each user who accesses the RIW System on their behalf complies with these Rules.  Without limitation such Medical Provider Users and RIW Participants must:

  1. Implement, practices, procedures and systems to ensure that their authorised users comply with these Rules (including by revoking access to the RIW System in the event of a breach);
  2. Regularly monitor and assess privacy and security measures in place regarding access to and use of the RIW System by their authorised users; and
  3. On at least an annual basis, audit compliance with these Rules by their authorised users.

All actions taken by users of the RIW System are logged and will be subject to audit to ensure compliance with these Rules and other terms and conditions that apply to the RIW Program.  In addition, Medical Provider Users who upload health assessments to the RIW System are subject to audit by the Chief Medical Officer of the relevant rail transport operator (Chief Medical Officer), MTA and the RIW Service Desk for quality assurance.

By accessing, logging on to or using the RIW System you agree to be bound by the terms set out below. If you do not agree to these terms, please log out of the RIW System immediately.

You must:

Security of the RIW System

  1. Keep your user login and password confidential and not share your user login or password with any other person (you will be responsible for any action on the RIW System using your login); [1]
  2. Not use the user login and password of another user;
  3. Ensure your user profile includes your full name and a specific email address for reporting purposes, rather than a generic name or email address (e.g. AHP Admin1);
  4. Ensure the physical security of the devices you use to access the RIW System at all times, especially if you are using a laptop or other portable device;
  5. If any device you use to access the RIW System is affected by any network or security concerns, including suspected virus activity or any network security bypass, disconnect that device from the RIW System until the issue is resolved;

Confidentiality and use of RIW Information

  1. Use appropriate technical and organisational measures to protect RIW Information against misuse, interference and loss and against unauthorised access, use, modification or disclosure;
  2. Keep all RIW Information confidential at all times and not use RIW Information for any other purpose other than the Permitted Purpose or as required by any laws or regulations;
  3. Not copy, remove, store, use, or disclose RIW Information outside the RIW System, except for the Permitted Purpose or as required by any laws or regulations;

Information Quality

  1. Take reasonable steps to ensure that any information you enter or upload to the RIW System is accurate, complete, up-to-date, relevant and is not false or misleading;
  2. Not intentionally or recklessly enter or upload new RIW Information that is, or alter or delete existing RIW Information so that it becomes, inaccurate, incomplete, out-of-date, irrelevant, false, or misleading;
  3. Promptly notify the RIW Service Desk if you become aware that any information in the RIW System is inaccurate, incomplete, out-of-date, irrelevant, false or misleading;

Rail Safety Worker Health Assessment and Drug & Alcohol Assessment Requirements

  1. Comply with the Standard and ensure that all rail safety worker health assessments and drug and alcohol assessments for RIWs are conducted in accordance with the Standard;
  2. Advise the RIW prior to undertaking the rail safety worker health assessment or drug and alcohol assessment that the assessment reports will be uploaded to the RIW System;
  3. Only upload rail safety worker health assessment or drug and alcohol assessment reports to the RIW System as follows:
    1. If you are an AHP, assessments that you have issued in your capacity as an AHP; or
    2. If you are a Medical Provider User who is not an AHP, assessments for your RIW Participant’s Primary and Associated Employees;  
  4. Comply with all instructions and complete all mandatory information identified in the RIW System for the purposes of entering a new rail safety worker health assessment or drug and alcohol assessment;
  5. Comply with the Health Assessment Business Rules (which can be found here) for rail safety worker health assessments and ensure that the evidence complies with the requirements set out in the Standard for the health assessment for the relevant worker category that has been requested;
  6. In completing the electronic National Fit Slip for a Health Assessment Report, ensure that:
    1. The date of the rail safety worker health assessment examination is listed as the assessment date in the RIW System;  
    2. The expiry date of the rail safety worker health assessment is in accordance with the assessment requirements for the relevant work category set out in the Standard (with the exception of the category 4 workers, the RIW System will automatically calculate the assessment expiry date based on the RIW’s date of birth and the assessment examination date entered (as defined here)); and
    3. The worker category selected reflects the rail safety worker health assessment that you have performed;
  7. Ensure that all relevant documents related to the rail safety worker health assessment are uploaded to the RIW System, including that the assessment anddrug and alcohol test results are uploaded in the respective areas on the RIW System;[2]  
  8. Ensure that the rail safety worker health assessment report is kept confidential and released only as required to the RIW, the RIW’s supervisor and the rail transport operator’s AHP, unless you have obtained the specific written consent of the RIW to disclose the report to any other person;
  9. Ensure that no medical information is recorded on the National Fit Slip for a Health Assessment Report apart from the drug and alcohol test result;
  10. If it is appropriate to specify one or more Work Restrictions, ensure that you tick the relevant checkbox(es) (if Must Be Accompanied is ticked, you will be prompted “Have you discussed with your CMO?”, which is a prompt for you to contact the Chief Medical Officer to discuss if any notes are required to be included with the Work Restriction);[3]
  11. Only complete an RIW service request ‘AHP Request to Delete Medical File’, if a rail safety worker health assessment has been uploaded in error;
  12. Not complete an RIW service request ‘AHP Request to Delete Medical File’ at the request of an RIW or RIW Participant unless the request is to deal with a rail safety worker health assessment that has been uploaded in error;
  13. Complete all rail safety worker health assessments on the National Fit Slip for a Health Assessment Report and Triggered Health Assessment which can be found here (this form replaces Part B of the Request and Report Form (Fit Slip), which was returned to the rail transport operator);

Compliance management

  1. Promptly notify the RIW Service Desk of any breach or suspected breach of these terms or if you become aware of or suspect any data breach or unauthorised disclosure or access in respect of any RIW Information and provide all reasonable information, updates and assistance to assist the RIW Service Desk and MTA in respect of investigating, assessing, reporting and remediating the incident;
  2. Comply with any additional instruction or direction given by MTA in relation to your access to or use of the RIW System, including to ensure that action items arising from audits conducted by the Chief Medical Officer, MTA or RIW Service Desk are completed and closed by the due date;
  3. If you are an AHP, not perform any other services in connection with the RIW Program other than undertaking and uploading rail safety worker health assessments and drug and alcohol assessments for RIWs (for example, you must not use the RIW System for offering services such as completing identification checks for RIWs or ordering RIW cards for RIWs);
  4. Indemnify MTA for any costs and expenses incurred by MTA in investigating and remedying any breach of these terms (including costs and expenses incurred by MTA in the restoration of any affected RIW Information, which for the avoidance of doubt, would include any RIW Information that has been deleted, misrepresented or falsified);

Rules Review and Amendment

  1. MTA, the ARA and Chief Medical Officers Council (CMOC) may review these terms and in the event that any changes to these terms are proposed by MTA, the ARA and CMOC, then MTA will notify all AHPs, Medical Provider Users and RIW Participants 30 days prior to the change taking effect.

Declaration

I agree to these terms as a condition of my participation in the RIW Program.  I understand that MTA, the ARA or the Chief Medical Officer may suspend, block or revoke my access to the RIW System if I fail to comply with these terms.




[1] To update AHP details regarding the clinic, logins and registration please see the RIW Service Request for ‘AHP Management’ and select the relevant sub-category.

[2] The health assessment will not be valid until the relevant documents have been uploaded in the RIW System.  Until then, any previous health assessment will apply when determining the RIW’s competency or role validity.

[3] The list of Work Restrictions can be updated after submission if required by contacting the RIW Service Desk on [email protected].

Update

Update on the National Standard for Health Assessment of Rail Safety Workers





 

 

Image

 

 

Welcome to the first edition of the Authorised Health Professionals newsletter, a periodic communication developed in partnership with the Chief Medical Officers Council to support AHPs registered in the Rail Industry Worker Program.

 

Update on the National Standard for Health Assessment of Rail Safety Workers

 

All health assessments of rail safety workers in Australia are conducted in line with the  third edition (2017) of the National Standard for Health Assessment of Rail Safety Workers. The National Transport Commission will commence a review of this edition in 2022, with the fourth edition expected to be published in early 2023.

 

All existing AHPs who undertook training or re-training in the third edition will continue to remain authorised until the new National Standard is published. It is not necessary to attend retraining in this edition, even if your current certificate expires prior to 2023.

 

It is envisaged that retraining sessions will be scheduled in early 2023 in conjunction with the release of the fourth edition. Further details of retraining sessions will be made available closer to the date.

 

Providing assurance that the National Standard is adopted

 

The Chief Medical Officers Council (CMOC) undertake audits to provide both the Council and Network Operators with the assurance that the National Standard for Health Assessment of Rail Safety Workers has been applied by participating Authorised Health Professionals (AHPs). 

 

Audits are completed by the Chief Medical Officer for the respective Network where the AHP is providing health assessment services. Audits are conducted as follows:

  • Routine / planned;
  • Triggered (for example, due to performance concerns); or
  • Random, as part of a quality control process.

Note: Where an AHP disputes the findings of an audit, a panel of two external Chief Medical Officers will undertake a review of the audit.

 

 

Introduction of new National Fit Slips (Part B)

 

A review was recently completed into the various fit slips used across the country, the challenges these presented to AHP’s and the inconsistent quality of data gathered by the RIW Service Desk. The outcome was that industry would benefit from a national, harmonised approach to improve the medical outcome.

 

As a result, two new forms have been introduced for use with the RIW Program. Both forms are available online at the below links:

While both forms have had some improvements, the new Triggered Health Assessment Report now includes the important field to capture the last periodic medical. This date is critical in setting the correct medical assessment expiry in the RIW System.

 

Note: The RIW Service Desk has been instructed to continue to accept old fits slips for a period of 3 months (until 31 August 2021), after which time all rail safety medicals must be completed on either of the above forms. These forms only replace the Part B. TfNSW will continue to use separate forms for their employees.

 

 

AHP Registration Update

 

The Authorised Health Professional registration process has recently been updated to better support industry.  These improvements include:

  • National AHP Training Calendar is now available on the RIW website, including booking instructions and contact details for the respective Chief Medical Officer trainer.
  • The AHP assessment is now conducted online via E-Learning on the RIW System.
  • The Terms of Reference has now been replaced by an electronic acceptance built into the AHP E-Learning Assessment, which forms part of an AHP registration.

 

 

 

We are here to help

 

To support AHPs we have developed an Authorised Health Professional Knowledge Centre which contains videos and instructions about how to use the RIW System for medical and drug & alcohol assessments.

 

If you can’t find the answer to your question from our Knowledge Centre, the RIW Service Desk is always there to help. You can contact them on 1300 101 682 or [email protected].

 

Are your details up to date?

The AHP Master List on the RIW website provides industry with a search facility to locate an Authorised Health Professional (AHP).  If your details aren’t up to date, please fill in the AHP Registration/Login/Delete/Update Details Service Request to let us know of any amendments.

 

News

An update from RIW and the Chief Medical Officers Council





 

Image

 

 

Welcome to the first edition of the Authorised Health Professionals newsletter, a periodic communication developed in partnership with the Chief Medical Officers Council to support AHPs registered in the Rail Industry Worker Program.

 

Update on the National Standard for Health Assessment of Rail Safety Workers

 

All health assessments of rail safety workers in Australia are conducted in line with the  third edition (2017) of the National Standard for Health Assessment of Rail Safety Workers. The National Transport Commission will commence a review of this edition in 2022, with the fourth edition expected to be published in early 2023.

 

All existing AHPs who undertook training or re-training in the third edition will continue to remain authorised until the new National Standard is published. It is not necessary to attend retraining in this edition, even if your current certificate expires prior to 2023.

 

It is envisaged that retraining sessions will be scheduled in early 2023 in conjunction with the release of the fourth edition. Further details of retraining sessions will be made available closer to the date.

 

Providing assurance that the National Standard is adopted

 

The Chief Medical Officers Council (CMOC) undertake audits to provide both the Council and Network Operators with the assurance that the National Standard for Health Assessment of Rail Safety Workers has been applied by participating Authorised Health Professionals (AHPs). 

 

Audits are completed by the Chief Medical Officer for the respective Network where the AHP is providing health assessment services. Audits are conducted as follows:

  • Routine / planned;
  • Triggered (for example, due to performance concerns); or
  • Random, as part of a quality control process.

Note: Where an AHP disputes the findings of an audit, a panel of two external Chief Medical Officers will undertake a review of the audit.

 

 

Introduction of new National Fit Slips (Part B)

 

A review was recently completed into the various fit slips used across the country, the challenges these presented to AHP’s and the inconsistent quality of data gathered by the RIW Service Desk. The outcome was that industry would benefit from a national, harmonised approach to improve the medical outcome.

 

As a result, two new forms have been introduced for use with the RIW Program. Both forms are available online at the below links:

While both forms have had some improvements, the new Triggered Health Assessment Report now includes the important field to capture the last periodic medical. This date is critical in setting the correct medical assessment expiry in the RIW System.

 

Note: The RIW Service Desk has been instructed to continue to accept old fits slips for a period of 3 months (until 31 August 2021), after which time all rail safety medicals must be completed on either of the above forms. These forms only replace the Part B. TfNSW will continue to use separate forms for their employees.

 

 

AHP Registration Update

 

The Authorised Health Professional registration process has recently been updated to better support industry.  These improvements include:

  • National AHP Training Calendar is now available on the RIW website, including booking instructions and contact details for the respective Chief Medical Officer trainer.
  • The AHP assessment is now conducted online via E-Learning on the RIW System.
  • The Terms of Reference has now been replaced by an electronic acceptance built into the AHP E-Learning Assessment, which forms part of an AHP registration.

 

 

 

We are here to help

 

To support AHPs we have developed an Authorised Health Professional Knowledge Centre which contains videos and instructions about how to use the RIW System for medical and drug & alcohol assessments.

 

If you can’t find the answer to your question from our Knowledge Centre, the RIW Service Desk is always there to help. You can contact them on 1300 101 682 or [email protected].

 

Are your details up to date?

The AHP Master List on the RIW website provides industry with a search facility to locate an Authorised Health Professional (AHP).  If your details aren’t up to date, please fill in the AHP Registration/Login/Delete/Update Details Service Request to let us know of any amendments.

 

Permission Access Agreement

Permission Access Agreement

These terms explain how information about Rail Industry Workers (RIWs) may be collected and used for the RIW Program.

Please take the time to read the following information carefully.

What is the purpose of the RIW Program?

The RIW Program provides an online competency and safety management system for Australian rail workers and operators.  It is owned and endorsed by the Australasian Railway Association (ARA) and operated by Metro Trains Australia Pty Ltd (MTA).

What personal information may be collected about me?

Information collected for the RIW Program may include: name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.

This information will be collected by Metro Trains Australia Pty Ltd (MTA) – as the operator of the RIW Program – when the information is entered onto the RIW System.  Information may be entered into the RIW System by you, your employer, an Authorised Health Professional, Registered Training Organisation, or by one of MTA’s RIW Service Desk team members on the instructions of an authorised user. 

How is health information collected and managed for the RIW Program?

Health information about you – which may include fitness for work assessments, medical records, work restrictions e.g. requirements to wear prescription lenses and results of drug and alcohol tests – may be entered on the RIW System by an Authorised Health Professional (AHP) or your employer where you have given them your consent to do so, or by an automated Blood Alcohol Concentration Testing Unit integrated with the RIW System.  

AHPs will have access to your information on the RIW System for the purpose of assessing your health and fitness for work, as required for the RIW Program.  Where a Rail Transport Operator engages the services of a Chief Medical Officer (CMO), the CMO will also access your information on the RIW System for the same purposes as an AHP and to monitor compliance by AHPs with the requirements of the National Health Standard and RIW Program.

If you give your employer permission to upload health information about you to the RIW System, your employer may access that information on the RIW System.  However, apart from access by your employer, an RIW Participant that you are associated with or AHPs, that information will otherwise not be available to any other users of the RIW System.

How will my personal information be used?

MTA may use information stored on the RIW System to process RIW card applications and to administer the RIW Program.

Rail operators and other organisations that are authorised participants in the RIW Program (RIW Participants) may access the RIW System to search for RIWs, check RIWs identification details, and access additional details about RIWs who they employ or are otherwise associated with.  RIW Participants may collect, use or disclose RIW information about that Rail Industry Worker to the extent necessary for the purposes of:

(a) processing RIW card applications;

(b) safety, workforce and work site planning, procuring resources, training and reporting for the RIW Participant;

(c) competency and safety management;

(d) breach management.

(e) managing any safety related regulatory claims, investigations or issues.

(f) enabling other entities that are used by RIW Participants to verify competencies for pre-qualification of suppliers and workforce management.

The RIW Participant may only otherwise collect, use or disclose the RIW Information where:

(f) required by law (including for investigations or prosecutions);

(g) the RIW Participant reasonably believes that use or disclosure is necessary to prevent or lessen a serious and imminent threat to a person’s life or health; or

(h) the Rail Industry Worker gives further clear consent to the RIW Participant.

Network Operators may access information on the RIW System for the purpose of reviewing RIWs who hold a rail corridor access job role for the Network Operator.

As set out above, AHPs and CMOs may access information on the RIW System for the purposes of conducting health and fitness for work assessments, and to monitor compliance with the requirements of the National Health Standard and RIW Program.

Your personal information may be disclosed to MTA’s third party service providers and advisors who assist MTA to manage and provide the services in relation to the RIW Program.  These third party service providers may include MTA’s third party service providers overseas, including in the UK and countries where they are not subject to similar laws to the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (Privacy Laws).  However, where your personal information is disclosed to MTA’s third party service providers who are located overseas, MTA will also take adequate measures to ensure that the personal information is handled by the overseas recipient in accordance with the Privacy Laws and MTA’s instructions for the purposes described above.

By accepting these terms, I agree:

  1. To provide accurate and complete information to support my application for and use of the RIW card when undertaking an approved role.
  2. To the collection, use and disclosure of my personal information for the RIW Program as described above, and otherwise in accordance with MTA’s Privacy Policy for the RIW Program (a copy of which is available at https://www.riw.net.au/privacy-policy).
  3. To the disclosure of information stored on the RIW System to transport safety regulators and other regulatory bodies as required to comply with applicable laws and regulatory requirements.
  4. That I need an active and current RIW record and approved RIW card to access worksites operated by RIW Participants where the RIW Program is applied to that worksite.
  5. That I have obtained the permission of my emergency contact to provide my information for this purpose.
  6. Where MTA identifies that services provided through the RIW System are delivered by a third party (e.g. identity verification or competency training services), to the disclosure of your information to the relevant third party for the purposes of delivering those services to you.

On receipt of my RIW card, what should I do?

  • Ensure that all information on the RIW Card, including my name and photo is accurate.
  • Inform my Employer or the RIW Service Desk if the information is inaccurate.

What responsibilities do I have once I accept these terms?

  • Notify my employer of any changes which may affect the accuracy of the information on the RIW System, so that they can update the information on the RIW System if needed.
  • Comply with all applicable work procedures and requirements set by law or by a relevant RIW Participant, including all requirements relating to fatigue management, drug and alcohol use, and health and fitness.
  • Not misuse, nor tamper, disfigure or otherwise inappropriately handle or store my RIW card. RIW Participants have the right to determine appropriate action(s) if this occurs.
  • Not give or loan my RIW card to any other person for any reason whatsoever.
  • Carry the RIW card with me whenever on, near, or within proximity of the rail corridor and show/produce my RIW card when asked.
  • Carry any other identification cards as required under rules specific to a transport or other regulator, an RIW Participant, or an entity responsible for a specific rail project, whenever undertaking an approved role.
  • Return my RIW card if requested to do so by MTA or a RIW Participant.

Declaration

I agree to these terms as a condition of my participation in the RIW Program.  I understand that a RIW Participant, or MTA as the operator of the RIW Program, may suspend or block my RIW card if I fail to comply with these terms or a policy or procedure of a RIW Participant.


Updated 1 April 2021

Newsletter 11

Employer Administrator Newsletter #11





The Rail Industry Worker Program (RIW) manages medical assessments for rail industry workers. We thought a timely refresher might be helpful for RIW employer administrators, so let’s clarify some of the key points…

WHY DO RAIL WORKERS NEED TO BE MEDICALLY ASSESSED?

The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The national standard enables a consistent application of health standards across the rail industry, ensuring that medical criteria reflect the latest knowledge of health conditions and the impact on safe working performance. The National Transport Commission (NTC) reviews the standard every three years. The 2017 Standard came into effect on 1 February 2017 and applies to all rail transport operators and rail safety workers in Australia.

Rail transport operators endorse selected doctors and health professionals to undertake medical assessments. All health assessments for rail safety workers are conducted in line with the current edition of the national standard.

Medicals Overview
How to upload a medical assessment
How to fast track a medical assessment
Amendments to the DPTI Operator Roles
ID Check System Improvements
HOW ARE RAIL SAFETY WORKERS CATEGORISED FOR RISK?

Categorisation is based on consideration of the key question, “For any aspect of the worker’s tasks, could action or inaction on the part of the worker lead directly to a serious incident affecting the public or the rail network?”

The response to this question leads to the definition of two main risk categories:

Safety Critical Worker
  • Category 1 workers are the highest level of Safety Critical Worker. These are workers who require high levels of attentiveness to their task and for whom sudden incapacity or collapse (e.g. from a heart attack or blackout) may result in a serious incident affecting the public or the rail network. Train driving is an example of a Category 1 task.
  • Category 2 workers also require high levels of attentiveness, however fail-safe mechanisms or the nature of their duties will ensure that sudden incapacity or collapse does not affect safety of the rail network. For example, in many cases signallers are classified as Category 2 because fail-safe signal control systems protect the safety of the rail network in case of worker incapacity.
Non-Safety Critical Worker

These are workers whose action or inaction will not lead directly to a serious incident affecting the public or the rail network. These workers require health assessments to ensure their own safety while working in or around the network.

  • Category 3 workers are also known as Around the Track Personnel (ATTP). These workers operate in an uncontrolled environment, so the worker may be at risk from moving rolling stock.
  • Category 4 workers are ATTP working in a controlled environment, which is a rail workplace where a risk assessment has been performed to identify hazards and implement controls to ensure that any person working in or transiting the area is not placed at risk from moving rolling stock so far as is reasonably practicable.
HOW OFTEN SHOULD A MEDICAL ASSESSMENT BE UNDERTAKEN?

A rail safety worker should receive the level of health assessment commensurate with their rail safety work risk category. Assessments generally comprise a health questionnaire and clinical examination, and in some instances further testing may be required, such as pathology, drug and alcohol or functional/practical tests. Rail safety workers will require a health assessment at pre-placement, before changing to a position involving tasks of a higher risk category, triggered (due to notification of a health problem that is likely to affect safety) or periodically according to the following defined frequencies:

Category 1 & 2 Safety Critical Workers
  • At time of commencement (pre-placement, as above)
  • every 5 years to age 50, then
  • every 2 years to age 60,
  • then every year.
Category 3 Non Safety Critical Workers
  • At time of commencement (pre-placement, as above), then
  • every 5 years from the age of 40 years.

HOW TO UPLOAD A MEDICAL ASSESSMENT

Some Authorised Heath Professionals (AHP’s) can directly upload the medical assessment to the RIW system. You can find a list of these AHP’s on the RIW website. If not using this service, Employer Administrators can submit an Upload Medical Certificate Service Request on the RIW website. Medical assessments are generally processed within 3 business days.

HOW TO FAST TRACK A MEDICAL ASSESSMENT

If a rail worker is required to go out on track sooner, you can elect to fast track the medical assessment (and any required competencies) for $55+GST. Fast track medicals will be processed within 8 business hours. Follow the instructions in the Quick Guide – Fast Track Medicals.

AMENDMENTS TO THE DPTI OPERATOR ROLES

As part of transitioning to the new RIW system, the Department of Planning Transport and Infrastructure (DPTI) has simplified the ‘DPTI Operator – Contractor’ and ‘DPTI Operator – Employee’ roles by merging them into the one ‘DPTI Operator’ role.

In combining the roles, DPTI has worked with MTA to assign the new ‘DPTI Operator’ role to those that held the role ‘DPTI Operator – Contractor’ and move data across to this new simplified role. If you had evidence uploaded complying with DPTI’s Business Rules, no further action is required and the new ‘DPTI Operator’ role will be show on your RIW card and be valid.

If your ‘DPTI Operator’ role is appearing as invalid on your RIW card this means that either you have uploaded evidence that does not meet DPTI’s Business Rules or are missing required evidence. To find out more about what to do in this situation, please refer to Amendments to the DPTI Operator Roles – Does this affect you?

ID CHECK SYSTEM IMPROVEMENTS

We’ve recently made some updates to the ID check module to further improve overall performance of the RIW system. In summary the key updates include:

  • Workers can now update their own middle name at the ID check stage, if this is not entered by the Employer Administrator during registration. This will lessen the chance of an ID check rejection.
  • When an ID check is sent to a worker, the Employer Administrator will be copied in to the worker’s email.
  • We’ve increased the quality of the rejection details when an ID check is rejected. The full rejection reason will be emailed to the Employer Administrator, as well as displaying on the ID check menu on a worker’s profile.

A list of system updates is always accessible on the System Updates page on the RIW website.
 

To find out more information about the RIW Program, including self-paced training materials and FAQs, visit www.riw.net.au.
AHP Logins

The new RIW System enables participating Authorised Health Professional (AHPs) to upload rail safety health assessments, as well as drug and alcohol results, directly into the system. The user login that enables this capability is assigned to participating doctors, but can also be assigned to specific representatives nominated by network operators, top tier employers and RIW Service Desk.

AHP Logins

A summary of the process appears below…

Authorised Health Professionals (AHPs): AHPs can request the ability to upload rail safety health assessments, as well as drug and alcohol results, directly into the new RIW System by lodging a Service Request (AHP Registration Category). A list of AHPs can be found at www.riw.net.au (a tick appears next to those professionals with direct upload capability).  

Network Operators and Top Tier Organisations: Network Operators and Top Tier paying participant organisations can, if desired, nominate specific individuals to upload rail safety health assessments, as well as drug and alcohol results. This can be accomplished by lodging a Service Request (AHP Login Category).

Card Holders and Smaller Employers: The RIW Service Desk can process the medical for you. The rail safety health assessments, as well as drug and alcohol results, should be scanned by the employer administrator and attached to a Service Request (Upload Medical Certificate Category) for verification against existing RIW business rules.

RIW Privacy Protocol


RIW Privacy Protocol

1About this Protocol


1.1Purpose

This Protocol is designed to set out the privacy requirements and standards applicable to use of the RIW Program and RIW card. These terms are defined below.

The purpose of the RIW Program is to:

(a)              Establish a national mechanism to validate the competency of individuals to safely access and carry out works on railway and other sites;

(b)             Prescribe a process for the issuance of RIW cards to individuals.

(c)             Provide a mechanism for RIW Participants to access RIW card data in order to manage safety and site access issues in relation to sites they own or control. 

1.2Application

All RIW Participants must comply with this Protocol, and must ensure their personnel comply.

In particular, RIW Participants must ensure their personnel with user access rights to RIW card information are aware of and understand and comply with this Protocol.

RIW Participants must ensure that any non-RIW Participants to whom they disclose RIW Information (including any third party that hosts that information) agrees to and complies with this Protocol.

The obligations in this Protocol continue to apply to a RIW Participant for as long as that RIW Participant holds RIW Information, even after the RIW Participant ceases to be a RIW Participant.

Authorised Health Professionals are required to comply with the System Access Rules which specifically includes compliance with the National Standard for Health Assessment of Rail Safety Workers. Registered Training Organisations are required to comply with the System Access Rules.


2Definitions


ARA means the Australasian Railway Association Incorporated ABN 64 217 302 489 of Suite 4, Level 4, Plaza Offices (East), Canberra Airport ACT 2609.

Associate means to use the RIW System to link a Rail Industry Worker to a RIW Participant.

Authorised Health Professional means a medical professional who is authorised to enter fitness for work assessments, medical records, and drug and alcohol testing results into the system.

Database Provider means the provider, as specified by the ARA from time to time, of the online database system through which the RIW information can be uploaded and verified.

Permission Access Agreement means the RIW Permission Access Agreement (PAA) approved by the Rail Industry Worker Governance Committee of the ARA.

Personal Information means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or who is reasonably identifiable.

Privacy Laws, in respect of an RIW Participant, means the primary data privacy legislation applicable to the RIW Participant, or where no such legislation is applicable, the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Rail Industry Worker means any individual who applies for or is issued a Rail Industry Worker card for the purpose of working on a Site.

RIW Card means a Rail Industry Worker identification token, which could be either a physical card or e-card which contains data linked with the RIW System for the purposes of identification and information checks.

RIW Information means Personal Information about a Rail Industry Worker, where that Personal Information is or has been held on the RIW System, excluding Personal Information obtained independently of its inclusion on the RIW System.

RIW Governance Committee:The Rail Industry Worker (RIW) Governance Committee is made up of representatives from rail operators and infrastructure organisations, as noted in the ARA’s records from time to time.

RIW Program means the online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by the Database Provider.   

RIW Participant means rail operators and other organisations that are authorised participants in the RIW Program.

RIW System means an online database system through which the RIW Information can be uploaded and verified, and which is also accessed by RIW Participants.  The RIW System includes all relevant user interfaces, servers and any upgrades of the RIW System issued or made by the Database Provider from time to time.

Site means a site or location in Australia where a RIW Participant requires Rail Industry Workers to perform rail safety work.

System Access Rules means prescribed rules that Authorised Health Professionals and Registered Training Organisation  acknowledge prior to using the RIW System, which can be viewed at https://www.riw.net.au/system-access-rules as amended from time to time.

Registered Training Operator means a provider of skills and competency training services who is registered to use the RIW System.


3Supplying Personal Information to the RIW System


3.1Consent

On and from the date of this Protocol, RIW Participants must:

(a)              Ensure that an individual employed by them who applies for a RIW card accepts the PAA prior to making an application;

(b)              Only supply Personal Information about a Rail Industry Worker to the RIW System where the Rail Industry Worker has accepted the PAA, and

(c)              Ensure that a record of each RIW cardholder who has accepted a PAA is captured within the RIW System.

3.2Information quality

RIW Participants that supply any Personal Information to the RIW System on behalf of an employee or RIW cardholder must take reasonable steps to ensure, taking into account the competency and safety management purpose of the RIW System, that the Personal Information:

(a)              is accurate, up-to-date, complete and relevant; and

(b)              is not excessive or misleading.

However, RIW Participants do not warrant that any RIW Information which they supplied to the RIW System is in fact accurate, up-to-date, complete or relevant.

3.3Prohibited information types

RIW Participants must not supply any of the following types of information about Rail Industry Workers to the RIW System:

(a)              tax file number;

(b)              credit card details;

(c)              credit assessments;

(d)              criminal record;

(e)              ethnic or racial origin;

(f)               political, religious or philosophical beliefs;

(g)              trade union membership;

(h)              sexual preferences or activities;

(i)               general human resources records beyond the specific types of competency and safety information the RIW System is designed to record and share.

RIW Participants must not supply any Personal Information about individuals other than Rail Industry Workers to the RIW System, except for the name and contact details of a Rail Industry Worker’s emergency contact.

Opinions or assessments about personality character or performance are opinions and subjective, each RIW Participant must make their own assessment of the information.


4Using the RIW System


4.1Searching for a Rail Industry Worker

A RIW Participant must only search for a Rail Industry Worker on the RIW System or collect RIW Information when searching for prospective Rail Industry Workers to work onsite, if it has employed or engaged the Rail Industry Worker, or the Rail Industry Worker (including by his or her employer) has applied to work with the RIW Participant.

4.2Associating a Rail Industry Worker

A RIW Participant must only Associate a Rail Industry Worker with itself where:

(i)             The Rail Industry Worker has accessed a RIW Participant’s work site; or

(ii)            The RIW Participant asks the Rail Industry Worker (or their employer) to do so; or

(iii)            it has employed or engaged the Rail Industry Worker;

(iv)            the Rail Industry Worker has applied to work or has applied for a job role within the RIW System for an RIW Participant; or

(v)            the Rail Industry Worker has undertaken training with a rail operator or one of their approved training providers.

5Handling RIW Information


5.1General requirements

Once a RIW Participant is satisfied that a Rail Industry Worker has accepted the PAA the RIW Participant may collect, use or disclose RIW Information about that Rail Industry Worker to the extent necessary for the purposes of:

(a)              processing RIW card applications;

(b)              safety, workforce and work site planning, procuring resources, training and reporting for the RIW Participant;

(c)              competency and safety management;

(d)              breach management

(e)              managing any safety related regulatory claims, investigations or issues.

(f)             enabling other entities that are used by RIW Participants to verify competencies for pre-qualification of suppliers and workforce management.

The RIW Participant may only otherwise collect, use or disclose the RIW Information where:

(g)              required by law (including for investigations or prosecutions);

(h)              the RIW Participant reasonably believes that use or disclosure is necessary to prevent or lessen a serious and imminent threat to a person’s life or health; or

(i)              the Rail Industry Worker gives further clear consent to the RIW Participant.

If the RIW Participant is a Network Operator, the Network Operator may access information on the RIW System for the purpose of reviewing Rail Industry Workers who hold a rail corridor access job role for the Network Operator

RIW Participant must comply with Privacy Laws in respect of RIW Information.

5.2Information quality

RIW Participants should use reasonable endeavours to proactively update inaccurate RIW Information.


6Information security


6.1General requirements

RIW Participants acknowledge that RIW Information is confidential information and RIW Participant must ensure they keep all RIW Information confidential at all times.

RIW Participant must use appropriate technical and organisational measures to protect RIW Information against misuse, interference and loss and against unauthorised access, use, modification or disclosure.

RIW Participants must not copy, remove, store, use or disclose RIW Information outside the RIW System except for a purpose referred to in clause 5.1 of this Protocol.

6.2Retention and destruction

RIW Participants must securely and immediately destroy any RIW Information held outside the RIW System that is no longer needed for a purpose permitted under this Protocol or any relevant legislation.

6.3Access control

RIW Participants must ensure access to the RIW System is only available to their personnel on a limited and need-to-know basis, and that access is revoked when appropriate (e.g. when someone resigns or changes role).

RIW Participants must ensure that each of their personnel with access to the RIW System, follow good password practices, protect the security of their passwords and do not share their passwords with any other person.


7Compliance


7.1Compliance management

RIW Participants must:

(a)              implement practices, procedures, systems to ensure they and their personnel comply with this Protocol;

(b)             at least annually,  monitor and assess compliance with this Protocol in conjunction with the ARA;

(c)             regularly monitor and assess privacy and security measures in place regarding the operation of the RIW System;

(d)              report any concerns, errors, faults or issues resulting from the actions referred to in (b) and (c) above to the ARA as soon as possible (which will be treated confidentially by the ARA unless the matter affects other RIW Participants);

(e)              take appropriate action (including revoking RIW System access) in the event of staff breaches of this Protocol.

(f)              ensure that any of their service providers comply with this Protocol if they extract a report from the RIW System to provide to any of its service providers.

7.2Privacy policies and notices

RIW Participants must maintain on their websites a privacy policy that is relevant to the handling of RIW Information, or which directs Rail Industry Workers to another privacy notice that is relevant to the handling of RIW Information. The privacy policy and/or notice must comply with Privacy Laws.

7.3Incident response

On becoming aware of:

(a)              a breach of this Protocol; and

(b)              any loss, unauthorised use or unauthorised disclosure of RIW Information,

A RIW Participant must:

(c)              promptly notify the ARA and the RIW Participant which supplied the RIW Information to the RIW System and any third party hosting that information; and

(d)              provide all reasonable information, updates and assistance to assist the ARA and the RIW Participant which supplied the RIW Information to the RIW System in respect of investigating, assessing, reporting and remediating the incident.

7.4Regulatory co-operation

In relation to RIW Information, a RIW Participant must provide reasonable co-operation and assistance in respect of any investigation or enquiry by any regulatory authority, whether at the request of the regulatory authority itself or another RIW Participant subject to the relevant Privacy Laws.

7.5Protocol Review and Amendment

The RIW Governance Committee will review the terms of this Protocol annually and as the need arises. In the event that a change to the Protocol is proposed by the RIW Governance Committee, the Database Provider will notify all RIW Participants 30 days ahead of the change taking place.


Updated 1 April 2021

Privacy Policy

Privacy Policy – RIW Program

Metro Trains Australia Pty Ltd (“MTA”, “we”,”our” or “us”) ACN 614 061 960 is committed to protecting the privacy of individuals.


The protection of personal information in the private sector is required by the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (collectively the “Privacy Laws“) and we are bound to comply with these Privacy Laws as they apply to our business. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information.

As used in this policy, “Personal Information” means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or who is reasonably identifiable.

This policy deals with our management of personal information for the purposes of the Rail Industry Worker Program (RIW Program).  The RIW Program provides an online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by MTA.

For details of how we manage personal information for other aspects of our business, please see our general Privacy Policy on the MTA website.

This policy is based on the following principles:

  • Privacy of Personal Information is of paramount importance to us;
  • We will only use your Personal Information for purposes for which it was collected as set out in this policy; and
  • Your Personal Information will not be disclosed, other than in accordance with this policy without your permission or in accordance with the Privacy Laws.

What Personal Information do we collect?

For the RIW Program we may collect your name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.

How do we collect Personal Information?

MTA will collect information for the RIW Program when it is entered onto the RIW System by an authorised user.  This may include information entered by you, your employer, an Authorised Health Professional, Registered Training Organisation, or by one of our RIW Service Desk team members on the instructions of an authorised user or by an automated Blood Alcohol Concentration Testing Unit integrated with the RIW System.

If you provide us with the Personal Information of another person, we rely on you to inform that person and obtain their consent for the disclosure by you to us of their Personal Information.

Before creating an account for a new Rail Industry Worker (RIW) on the RIW System, each authorised user of the RIW System must ensure that the RIW has accepted the terms of a Permission Access Agreement (PAA) prescribed by MTA. The PAA sets out further detail about the operation of the RIW Program.

The terms of the Permission Access Agreement can be viewed here: https://www.riw.net.au/permission-access-agreement/. Each authorised user of the RIW System must maintain a separate policy that sets out their approach to the management of Personal Information that they collect and enter into the RIW System.  If you have any queries about the management of your Personal Information by an authorised user of the RIW System, please consult their relevant privacy policy.

Why do we collect and how do we use Personal Information

We collect and use Personal Information in order to manage and provide services in relation to the RIW Program.

We will only disclose Personal Information that we collect for the RIW Program to:

  • The Australasian Railway Association;
  • Rail Transport Operators and other organisations that wish to access and use the RIW Program;
  • Our contractors, agents and advisors helping us to manage and provide services in relation to the Rail Industry Worker Program;
  • Authorised Health Professionals;
  • Other entities as required or permitted by law.
  • Other entities that are used by RIW Participants to verify competencies for pre-qualification of suppliers and workforce management.
  • Network Operators for the purpose of reviewing RIWs who hold a rail corridor access job role for the Network Operator

Personal Information will only be disclosed to these entities to the extent that those entities are entitled to access that information under the RIW Program

Retention and Disposal of Information

We only keep Personal Information in accordance with this Privacy Policy. We will destroy such information or de-identify that information once sufficient time has elapsed to be certain that the information will no longer be required for those purposes for which it may be used under this Policy.

Sending Personal Information Overseas

We may disclose your Personal Information to third party service providers overseas, including in the UK and countries where they are not subject to similar laws to the Privacy Laws. However, where your Personal Information is disclosed to our third party service providers who are located overseas, we will also take adequate measures to ensure that the Personal Information is handled by the overseas recipient in accordance with the Privacy Laws and our instructions for the purposes described above. By providing MTA with your Personal Information or by being a user of or applicant for the RIW Program you consent to this disclosure of your Personal Information.

Email Security

Any email you send to us and information you submit through our websites may be scanned for IT security purposes.

RIW Website

When visiting the web site for the RIW Program, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • The user’s I.P. address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • The date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
  • Pages accessed and documents downloaded – this indicates to MTA which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • Duration of the visit – this indicates to us how interesting and informative the site is to our customers;
  • The type of browser used – this is important for browser specific coding;
  • In order to optimize the web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution;
  • For authorised users of the RIW System accessing and using the RIW System by means of a login and password, all data access and data update activities are logged for audit purposes.

A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either session cookies or persistent cookies. The RIW Web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.

Security of Information

You should be aware that the internet is not a secure environment and information sent via the internet (including via email) may be intercepted by a third party. We use reasonable efforts to ensure that any Personal Information collected by us is held securely.

We strive to ensure the security, integrity and privacy of information we collect. MTA has established reasonable security measures to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure in contravention of this Policy. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any Personal Information held by us. We review and update our security measures in light of current technologies.

You can access and update your Personal Information

Subject to certain exemptions provided for under the Privacy Laws, you have a right to access Personal Information we hold about you. We will also take reasonable steps to keep accurate and up to date any Personal Information which we hold about you. If you believe that the Personal Information we hold about you is inaccurate, incomplete, out of date or no longer relevant please notify us via the contact details set out below.

If you would like to seek access to Personal Information that MTA may have about you or update that information then please contact the MTA Service Desk in the first instance or write to MTA’s Privacy Officer via the details set out below.

Questions and complaints

MTA is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us immediately in writing using the contact details provided below.

We will respond and advise whether we agree with your complaint or not.  If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 1 31 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601

Fax: +61 2 9284 9666

Email: [email protected]

Changes to this Privacy Policy

This statement sets out our current Privacy Policy for the RIW Program. This policy may change from time to time. The current version of the policy is available from https://www.riw.net.au/privacy-policy . The current version of our Privacy Policy replaces all previous versions of the policy.

Contact us for further information regarding our Privacy Policy

If you require further information about how we handle Personal Information or any privacy issues please contact our office on (03) 9610 2400 or write to our Privacy Officer at the address below.

Our Contact Details:

Catherine Speers
Privacy Officer
Metro Trains Australia Pty Ltd
GPO Box 1880
Melbourne VIC 3001
[email protected]


Raymond O’Flaherty
Chief
Executive Officer

Updated 1 April 2021

COVID-19 Update

In response to the evolving COVID-19 pandemic, the Rail Industry Worker (RIW) Program will provide updates where they apply to delivery of the RIW Program.


The Transport and Construction Industry are currently deemed essential services. This also extends to the operators, maintainers, constructors and suppliers who are critical in underpinning and supporting the rail industry.

The RIW program and its services are essential and remain committed to supporting the rail industry and rail industry workers during these uncertain times.

Whilst the RIW team is undertaking the necessary safe working measures to protect the health and wellbeing of staff as part of COVID-19 precautions, the RIW Service Desk will continue to operate at full capacity at this time. This includes 24/7 phone support, and delivery of competency verification and ticket support as per usual.

The RIW Program is working to align business rules with the measures and practices Operators are putting in place for their COVID-19 business continuity planning.

Impacts on the ability to undertake training or receive medicals for RIW cardholders

Rail Operators are currently undertaking a risk assessment of training requirements for competencies and rail medicals, in light of the limitations on face to face interaction and will advise if any business rules will need to be amended during this period.

We will keep you updated with any new changes as they come to hand.

The Office of the National Rail Safety Regulator (ONRSR) have advised their position regarding the ability of rail transport operators to meet normal regulatory requirements to ensure operations continue in a safe manner.  Please refer to their fact sheet which details complying with medical standards and re-certification of competencies.

There is currently no legal provision for ONRSR to approve any exemption from the medical requirements of the National Transport Commission’s National Standard for Health Assessment of Rail Safety Workers. Because of concerns raised by industry in being able to comply with the requirements of section 114 of the Rail Safety National Law (RSNL), ONRSR has worked with State, Territory and Commonwealth Governments to reach a practical solution.

The initial exemptions have now lapsed in all states and territories, but please note that Victorian Government has gazetted a new exemption on 24 July, with conditions, to section 114 of the RSNL. Operators in Victoria can access the gazettal here.

This exemption only applies to periodic health assessments and will expire 3 months after the gazettal.


To stay up to date on all RIW news, please visit our News & Updates page.

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Support Team
Support Team