Use this search facility to find a local Authorised Health Professional (AHP). Note that some AHP’s will take advantage of the direct upload capability, enabling them to speed up the process by loading medical results directly into the RIW System.
Practice name | Doctor’s name | Suburb/City | Category | Direct Upload |
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The AHP Program provides a low maintenance and easily accessible directory of participating Authorised Health Professionals. Workers who require a medical assessment can search the AHP Program website for their closest participating AHP, who can conduct a medical examination that will be accepted by participating RIW organisations.
The AHP Program is mandatory as of the 11th of November, 2024, and has been created to provide national consistency and transferability across the rail industry by the Australasian Railway Association and Rail Industry Safety Standards Board (RISSB). It is the responsibility of the Network Operator to appoint and manage delegated Chief Medical Officers.
Only those AHP’s who have completed training and assessment as delivered by a recognised Chief Medical Officer will be displayed in the AHP list.
To become a registered Authorised Health Professional, click here.
The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The national standard enables a consistent application of health standards across the rail industry.
Network Operators have a responsibility to minimise risks and protect the safety of the public, workers and the environment. Rail operators endorse selected doctors and health professionals to undertake medical assessments. All health assessments for rail safety workers are conducted in line with the current edition of the National Standard.
The National Standard was developed in consultation with industry, rail unions, rail safety regulators and health professionals to provide practical guidance for rail transport operators for managing the risks posed by the ill health of rail safety workers.
The National Transport Commission (NTC) reviews the National Standard every three years. The 2017 Standard came into effect on 1 February 2017 and applies to all rail transport operators and to all rail safety workers in Australia.
A new National Standard and subsequential processes will be implemented from the 11th of November, 2024.
How to become a registered AHP (for existing AHP’s)
1. Schedule the initial CMO briefing through the CMO Training Dates page.
2. Once the CMO briefing is completed, the CMO will inform the AHP Program, triggering an invitation to be sent to the AHP.
3. The AHP registers for the program, pays the membership fee, and gains access to online assessment.
4. After completing the online assessment, the AHP will be listed as approved and receive the AHP Program Welcome Pack.
* At this point, the AHP will update or confirm practice details.
5. Twelve months after the membership fee is paid, the AHP will be notified to renew their membership and complete the online re-accreditation.
How to become a registered AHP (for new AHP’S)
New AHP onboarding commences Monday the 11th of November, 2024. Further information on how a medical professional can become an AHP will be communicated in the following weeks.
Name | Company | Location | Contacts |
---|---|---|---|
Keith ADAM | Sonic HealthPlus Brisbane CBD |
QLD Brisbane 4000 |
Keith.Adam@sonichealthplus.com.au 1300 588 440 |
Armand CASOLIN | Sydney Trains |
NSW Sydney 2000 |
learning@transport.nsw.gov.au 02 8575 0495 |
Graeme EDWARDS | Kinnect (ARTC CMO) |
QLD Brisbane 4102 |
graeme.edwards@kinnect.com.au 1300 546 632 |
Tim DREW | Jobfit |
SA Wayville 5034 |
Tim.Drew@jobfit.com.au 08 8177 6800 |
David JONES | Sonic HealthPlus Brisbane CBD |
QLD Brisbane 4000 |
David.Jones@sonichealthplus.com.au 07 3055 5971 |
Maria MAZAHERI | Aurizon |
QLD Brisbane 4000 |
maria.mazaheri@aurizon.com.au 07 3019 1818 |
Rob McCARTNEY | Resile |
QLD Hamilton 4007 VIC Melbourne 3000 |
robmccartney@resile.com.au Hamilton 07 3339 6000 or Melbourne 03 9453 2834 |
Mark SPEARPOINT | Sonic HealthPlus Hobart |
TAS Hobart 7000 |
Mark.Spearpoint@sonichealthplus.com.au 03 6281 4000 |
Joel SILBERT | OSHGroup |
WA Wembley 6913 |
jsilbert@oshgroup.com.au 08 6298 8400 |
June SIM | Southbank Central |
WA South Perth 6151 |
junesim@iinet.net.au 08 9367 2800 |
Stuart TURNBULL | Sonic HealthPlus Flagstaff |
VIC Melbourne 3000 |
Stuart.Turnbull@sonichealthplus.com.au 03 9224 8398 |
Thang VUONG | Corporate Health Group Pty Ltd |
SA Mile End 5031 |
tvuong@chg.net.au 08 8354 9800 |
Chris WALLS | KiwiRail |
NZ Auckland 1351 |
cwalls@omspecialists.co.nz +64 9 524 4137 |
Craig WHITE | Sonic HealthPlus Perth Airport |
WA Perth Airport 6105 |
Craig.White@sonichealthplus.com.au 08 9230 0200 |
Authorised Health Professionals must meet specific selection criteria which focus on the health professional’s knowledge and understanding of the rail occupational environment. To register:
Step 1 – Talk with the relevant rail Network Operator in your state.
Step 3 – Complete the new online E-Learning assessment. The authorised Chief Medical Officer (AHP Trainer) during training will take your first name, surname and email address and provide it to the RIW Service Desk for E-Learning enrolment. Your E-Learning link will be emailed to you.
Step 4 –Once the online assessment has been completed, fill in the AHP Registration/Login/Delete/Update Details Service Request at https://www.riw.net.au/contact-us/request-a-service/ with your clinic name and contact details, which will be used to update the AHP Master list. This is done weekly.
Step 5 – Watch our Video System Walk though for Authorised Health Professionals or refer to our AHP Knowledge Centre for instructions on how to use the RIW System.
The ARA is the peak body for rail in Australia and New Zealand, representing all sectors of the rail industry. The ARA owns the Rail Industry Worker Program (RIW), working with the program service provider Metro Trains Australia (MTA). The ARA oversees the national list of endorsed Authorised Health Professionals.
The Rail Industry Safety Standards Board (RISSB) works with industry to provide training materials to ensure that medical professionals are trained against the National Standard for Health Assessment of Rail Safety Workers.
The Office of the National Rail Safety Regulator (ONRSR) is an independent body corporate established under Rail Safety National Law. The primary objectives of ONRSR are to encourage and enforce safe railway operations and promote and improve national rail safety. ONRSR states that rail transport operators must ensure, so far as is reasonably practicable, that workers must be of sufficient health and fitness to carry out work safely. ONRSR reminds industry that it is the responsibility of the rail transport operator to determine whether a health professional is qualified to conduct rail safety worker health assessments.
The NTC is an independent advisory body that provides quality, impartial advice and national land transport reform proposals to government through the Transport and Infrastructure Council. The NTC reviews the National Standard for Health Assessment of Rail Safety Workers every three years.
RIW System Access Rules for Medical Providers
The Rail Industry Worker (RIW) Program provides an online competency and safety management system for Australian rail workers and operators (RIW System). The RIW System is owned and endorsed by the Australasian Railway Association (ARA) and operated by Metro Trains Australia Pty Ltd (MTA).
These Rules set out terms and conditions that apply to use of the RIW System by:
(collectively Medical Provider Users).
Medical Provider Users are granted access to the RIW System for the purpose of accessing or uploading rail safety worker health assessments and drug and alcohol assessments about RIWs in the RIW System to demonstrate fitness for work as required by the RIW Program and the National Transport’s Commission National Standard for Health Assessment of Rail Safety Workers – 2017 edition or any replacement edition (Standard) (Permitted Purpose).
Medical Provider Users and RIW Participants must comply with these Rules, including to protect information stored on the RIW System (RIW Information). Medical Provider Users and RIW Participants will be responsible for ensuring that each user who accesses the RIW System on their behalf complies with these Rules. Without limitation such Medical Provider Users and RIW Participants must:
All actions taken by users of the RIW System are logged and will be subject to audit to ensure compliance with these Rules and other terms and conditions that apply to the RIW Program. In addition, Medical Provider Users who upload health assessments to the RIW System are subject to audit by the Chief Medical Officer of the relevant rail transport operator (Chief Medical Officer), MTA and the RIW Service Desk for quality assurance.
By accessing, logging on to or using the RIW System you agree to be bound by the terms set out below. If you do not agree to these terms, please log out of the RIW System immediately.
You must:
I agree to these terms as a condition of my participation in the RIW Program. I understand that MTA, the ARA or the Chief Medical Officer may suspend, block or revoke my access to the RIW System if I fail to comply with these terms.
[1] To update AHP details regarding the clinic, logins and registration please see the RIW Service Request for ‘AHP Management’ and select the relevant sub-category.
[2] The health assessment will not be valid until the relevant documents have been uploaded in the RIW System. Until then, any previous health assessment will apply when determining the RIW’s competency or role validity.
[3] The list of Work Restrictions can be updated after submission if required by contacting the RIW Service Desk on info@riw.net.au.
Update on the National Standard for Health Assessment of Rail Safety Workers
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An update from RIW and the Chief Medical Officers Council
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Employer Administrator Newsletter #11
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The new RIW System enables participating Authorised Health Professional (AHPs) to upload rail safety health assessments, as well as drug and alcohol results, directly into the system. The user login that enables this capability is assigned to participating doctors, but can also be assigned to specific representatives nominated by network operators, top tier employers and RIW Service Desk.
AHP Logins
A summary of the process appears below…
Authorised Health Professionals (AHPs): AHPs can request the ability to upload rail safety health assessments, as well as drug and alcohol results, directly into the new RIW System by lodging a Service Request (AHP Registration Category). A list of AHPs can be found at www.riw.net.au (a tick appears next to those professionals with direct upload capability).
Network Operators and Top Tier Organisations: Network Operators and Top Tier paying participant organisations can, if desired, nominate specific individuals to upload rail safety health assessments, as well as drug and alcohol results. This can be accomplished by lodging a Service Request (AHP Login Category).
Card Holders and Smaller Employers: The RIW Service Desk can process the medical for you. The rail safety health assessments, as well as drug and alcohol results, should be scanned by the employer administrator and attached to a Service Request (Upload Medical Certificate Category) for verification against existing RIW business rules.
Privacy Policy – RIW Program
Metro Trains Australia Pty Ltd (“MTA”, “we”,”our” or “us”) ACN 614 061 960 is committed to protecting the privacy of individuals.
The protection of personal information in the private sector is required by the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (collectively the “Privacy Laws“) and we are bound to comply with these Privacy Laws as they apply to our business. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information.
As used in this policy, the following definitions apply:
This policy deals with our management of personal information for the purposes of the Rail Industry Worker Program (RIW Program). The RIW Program provides an online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by MTA.
For details of how we manage personal information for other aspects of our business, please see our general Privacy Policy on the MTA website.
This policy is based on the following principles:
For the RIW Program we may collect your name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.
MTA will collect information for the RIW Program when it is entered onto the RIW System by an authorised user. This may include information entered by you, your employer, an authorised health professional, registered training organisation, by one of our service team members on the instructions of an authorised user, by an authorised user where you are visiting that authorised user’s site, or by an automated Blood Alcohol Concentration Testing Unit integrated with the RIW System. We have also collected relevant personal information that was originally held by the previous operator of the RIW System, where that information is required for operation of the RIW Program. If you used the RIW System before 28 June 2019, then your information may be stored in the RIW System and will continue to be treated in accordance with the Permission Access Agreement (PAA), this policy and the Privacy Laws until it is deleted under our data retention policies.
If you provide us with the Personal Information of another person, including a visitor you have registered on the RIW System, we rely on you to inform that person and obtain their consent for the disclosure by you to us of their Personal Information.
Before creating an account for a new Rail Industry Worker (RIW) on the RIW System, each authorised user of the RIW System must ensure that the RIW has accepted the terms of a PAA prescribed by MTA. The PAA sets out further detail about the operation of the RIW Program.
The terms of the Permission Access Agreement can be viewed here: https://www.riw.net.au/permission-access-agreement/. Each authorised user of the RIW System must maintain a separate policy that sets out their approach to the management of Personal Information that they collect and enter into the RIW System. If you have any queries about the management of your Personal Information by an authorised user of the RIW System, please consult their relevant privacy policy.
We may, on behalf of RIW Participants, also conduct surveys through the RIW System and on the RIW website and associated mobile applications to collect certain social and diversity data (e.g. data about your gender, age, date of birth, whether you are currently completing an apprenticeship or traineeship, whether or not you identify as Aboriginal or Torres Strait Islander or were born overseas) as required for those RIW Participants to comply with workforce participation and diversity reporting requirements imposed by various government agencies.
We collect and use Personal Information in order to manage and provide services in relation to the RIW Program. These purposes are set out in more detail in the PAA.
We will only disclose Personal Information that we collect for the RIW Program to:
Personal Information will only be disclosed to these entities to the extent that those entities are entitled to access that information under the RIW Program. Such Personal Information may be shared directly through the RIW System or by another technical method, such as via a Secure File Transfer Protocol or via an API link that integrates with the RIW System.
We only keep Personal Information in accordance with this Privacy Policy. We will destroy such information or de-identify that information once sufficient time has elapsed to be certain that the information will no longer be required for those purposes for which it may be used under this Policy. We have in place data retention policies that govern the period of time we will retain personal information, and when that information may be destroyed or de-identified.
We may disclose your Personal Information to third party service providers overseas, including in the UK and some other countries (for overseas identification verification services and limited support purposes) where they are not subject to similar laws to the Privacy Laws that apply in Australia. However, where your Personal Information is disclosed to our third party service providers who are located overseas, we will also take reasonable steps to ensure that the Personal Information is handled by the overseas recipient in accordance with the Privacy Laws and our instructions for the purposes described above. By providing MTA with your Personal Information or by being a user of or applicant for the RIW Program you consent to this disclosure of your Personal Information.
Any email you send to us and information you submit through our websites may be scanned for IT security purposes.
When visiting the web site for the RIW Program, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either session cookies or persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date. Persistent cookies may be retained across different browser sessions for this web site.
You should be aware that the internet is not a secure environment and information sent via the internet (including via email) may be intercepted by a third party. We use reasonable efforts to ensure that any Personal Information collected by us is held securely.
We strive to ensure the security, integrity and privacy of information we collect. MTA has established reasonable security measures to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure in contravention of this Policy. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any Personal Information held by us. We review and update our security measures in light of current technologies.
Subject to certain exemptions provided for under the Privacy Laws, you have a right to access Personal Information we hold about you. We will also take reasonable steps to keep accurate and up to date any Personal Information which we hold about you. If you believe that the Personal Information we hold about you is inaccurate, incomplete, out of date or no longer relevant please notify us via the contact details set out below.
If you would like to seek access to Personal Information that MTA may have about you or update that information then please contact the MTA Service Desk in the first instance or write to MTA’s Privacy Officer via the details set out below.
MTA is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us immediately in writing using the contact details provided below.
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 1 31 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
This statement sets out our current Privacy Policy for the RIW Program. This policy may change from time to time. The current version of the policy is available from https://www.riw.net.au/privacy-policy . The current version of our Privacy Policy replaces all previous versions of the policy.
If you require further information about how we handle Personal Information or any privacy issues please contact our office on (03) 9610 2400 or write to our Privacy Officer at the address below.
Catherine Speers
Privacy Officer
Metro Trains Australia Pty Ltd
GPO Box 1880
Melbourne VIC 3001
catherine.speers@metrotrainsau.com
Raymond O’Flaherty
Chief Executive Officer
Updated April 2023
Update to RIW System User Access Rules for Medical Provider Users
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In response to the evolving COVID-19 pandemic, the Rail Industry Worker (RIW) Program will provide updates where they apply to delivery of the RIW Program.
The Transport and Construction Industry are currently deemed essential services. This also extends to the operators, maintainers, constructors and suppliers who are critical in underpinning and supporting the rail industry.
The RIW program and its services are essential and remain committed to supporting the rail industry and rail industry workers during these uncertain times.
Whilst the RIW team is undertaking the necessary safe working measures to protect the health and wellbeing of staff as part of COVID-19 precautions, the RIW Service Desk will continue to operate at full capacity at this time. This includes 24/7 phone support, and delivery of competency verification and ticket support as per usual.
The RIW Program is working to align business rules with the measures and practices Operators are putting in place for their COVID-19 business continuity planning.
Rail Operators are currently undertaking a risk assessment of training requirements for competencies and rail medicals, in light of the limitations on face to face interaction and will advise if any business rules will need to be amended during this period.
We will keep you updated with any new changes as they come to hand.
The Office of the National Rail Safety Regulator (ONRSR) have advised their position regarding the ability of rail transport operators to meet normal regulatory requirements to ensure operations continue in a safe manner. Please refer to their fact sheet which details complying with medical standards and re-certification of competencies.
There is currently no legal provision for ONRSR to approve any exemption from the medical requirements of the National Transport Commission’s National Standard for Health Assessment of Rail Safety Workers. Because of concerns raised by industry in being able to comply with the requirements of section 114 of the Rail Safety National Law (RSNL), ONRSR has worked with State, Territory and Commonwealth Governments to reach a practical solution.
The initial exemptions have now lapsed in all states and territories, but please note that Victorian Government has gazetted a new exemption on 24 July, with conditions, to section 114 of the RSNL. Operators in Victoria can access the gazettal here.
This exemption only applies to periodic health assessments and will expire 3 months after the gazettal.
To stay up to date on all RIW news, please visit our News & Updates page.
Changing requirements for NSW rail construction workers
CHANGING
REQUIREMENTS FOR NSW RAIL CONSTRUCTION WORKERS The NSW Government has eased
restrictions on construction sites in south west and western Sydney from
Wednesday 11 August, with enhanced COVIDsafe measures in place. If you live in a local government area of concern, you may be
able to access a priority vaccination this Sunday 15 August please read
this update for further information. We look forward to seeing more
construction sites re-open under the new arrangements announced this week. It
is important you take the time to make sure you are aware of the requirements to
attend worksites before you return to work. Different rules apply depending
on where your work site is located, so you should ensure you are aware of how
your location is affected, and check for updates regularly. If you live in a
local government area of concern, you must comply with specific requirements
in place for your location. The current areas of concern in
Greater Sydney are Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland,
Fairfield, Georges River, Liverpool, Parramatta and some suburbs of
Penrith. If you are in regional NSW, areas of concern currently include
Armidale, Newcastle and the Hunter region. You must follow the rules for each
outlined here area.
Vaccinations We encourage you to get vaccinated. When enough people in the
community are vaccinated, it slows down the spread of disease and reduces the
need for further preventive measures, such as border closures and travel
restrictions. Vaccinations will reduce the health, social and economic
impacts of the COVID-19 pandemic and will help
save lives and livelihoods. Workers from the identified south-west and western Sydney LGAs
will be nominated as authorised workers permitted to work on rail
construction sites in Greater Sydney if they
meet the following vaccination conditions:
You can your COVID vaccination here or
visit a NSW Health walk-in
vaccination clinic offering COVID-19 AstraZeneca vaccines to
everyone aged 18 years and over with no appointment necessary. The NSW Health Vaccination
Centre at Sydney Olympic Park is providing vaccinations for construction
workers in affected local government areas on Sunday 15 August 2021 from
7.30am 7pm. The NSW Government has made 8000 priority appointments
available for construction workers to support the industrys return to work.
These appointments are only available for construction workers who live in
Blacktown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River,
Liverpool, Campbelltown, Paramatta and the suburbs of Caddens, Claremont
Meadows, Colyton, Erskine Park, Kemps Creek, Kingswood, Mount Vernon, North
St Marys, Orchard Hills, Oxley Park, St Clair and St Marys. If you are between 16 and 39 years of age you can book an
appointment for a COMIRNATYTM Pfizer vaccine. You will need two doses of the
vaccine at least 8 weeks apart. If you are over 39 years of age you can book an appointment
for an AstraZeneca vaccine. You will need two doses of the vaccine 4-6 weeks
apart. To book an appointment for this Sunday, use the following
links and select construction worker in the drop down menu:
On the day of your vaccination you will need to bring photo ID
as well as proof of your place of work. Thank you for keeping your community safe. |