What happens if I haven’t received my RIW card?

Please contact your Primary Employer to follow up the status of your physical card.

Your Primary Employer can view the card status and shipment address by viewing your profile via the cards tab. If your card was sent to an incorrect address, the card will hopefully be returned to sender. If the card is returned to the RIW Service Desk, an email will be sent to the address attached to your profile requesting an updated postal address. Your card will be resent to you.

In the meantime, you can access site with your virtual RIW card.