Release notes tell you what’s new in the RIW system. As always, we welcome your feedback and ideas for improvement, or reporting any bugs by emailing [email protected]. Please refer to the minimum system requirements required for this release.
We’d like to extend a special thank you to all RIW users who contributed to the update of the RIW software, RIW App and Vircarda App.
RIW Release Update – 14 January 2020
To view an information session about the 14 January 2020 RIW System Release please visit:
|ID||Description||Category||System||299||Addition of Veritas ID check URL in ID check section of a cardholder profile. This will allow employer administrators to share the link with cardholders if link lost.||New feature||RIW|
|324||Individual job role competencies added to job role in custom section.||New feature||RIW|
|166.2||Changes to verification screen (Service Desk function).||New feature||Backend|
|193||Ability to search for competencies by code and name in all screens where competencies appear.||New feature||RIW|
|200||Registered Training Organisations are now able to award Network and Employer-specific competencies if added to their scope.||New feature||RIW|
|206||Ability to award competency from the job role screen for missing competencies. Now also working for Internet Explorer and for invalid competencies.||New feature||RIW|
|295||Ability to export swipe information as Project Administrator and Site Administrator from swipes menu.||New feature||RIW|
|296||Ability to push multiple cardholder subscription renewals to the basket at the same time from Expiries tab (using checkbox).||New feature||RIW|
|318||Fast Track competencies price updated to align with contract. The cost is $55 + GST per cardholder per 20 competencies.||Fix||Backend|
|321||Cannot delete job roles that have no records associated with it (Service Desk function).||Fix||Backend|
|332||Provide Assessors ability to change competency award date.||New feature||RIW|
|342||Change logic of category 3 medical expiry for contractors for TfNSW job roles. Even contractors younger than 40 will have their category 3 medical not valid for TfNSW job roles if category 3 medical is older than 5 years.||New feature||RIW|
|358||Employer Administrators cannot create duplicate profile (same first name, surname, date of birth).||New feature||RIW|
|359||Employer Administrators cannot create another instance of a job role if the same job role is already suspended on a cardholder’s profile.||New feature||RIW|
|116||Cardholders can now hold multiple medical records at the same time.||New feature||RIW|
|331||Network-based, National, project and site competencies can now be configured to be awardable via the app. Network-based, project and site competencies can be configured to be defaulted to a Network, project or site or left open for users to select Network, project or site.||New feature||RIW|
|91||Employer Administrators will not be able to submit job roles for assessments if the job role is invalid. This feature ignores medical requirements and competencies requiring assessment. Job role pending assessment will automatically be cancelled if the competency becomes invalid after job role submitted for assessment. Employer Administrators can now see notes that Assessors record against their profiles when selecting Assessor. Employer Administrators can now cancel assessment requests.||New feature||RIW|
|141||Update Vircarda to display cardholder’s annual subscription expiry.||New feature||Vircarda|
|223||National and Network competencies can now be awarded to secondary and associated cardholders. This includes awarding competencies from the “Awarding competencies to multiple people” screen.||New feature||RIW|
|225||User experience – minor updates to Add/Lift Block screen for Network Operator to default selected block.||Fix||RIW|
|335||Bug fix: Cardholders with expired subscriptions used to display with a National Block on iOS version of the RIW App.||Fix||RIW App|
|WCR||Web Card Reader functionality implemented and available from the login page at https://app.riw.net.au/||New feature||RIW|
|139||New User Profiles available: Network Operator Read Only, Employer Administrator Read Only, Employer Administrator No Pay, Advanced Project Administrator.||New feature||RIW|
|360||Project and site requirements can now include multiple instances of the same competency as requirement with different networks.||New feature||RIW|
|330||Competencies can now be flagged as requiring assessment. These competencies will show as invalid until assessed by an Assessor. Any update to these competencies will automatically invalidate previous job assessments.||New feature||RIW|
|209||When exporting custom reports, the system will now batch the request and send a email with a download link once report is ready. This will increase the performance of the system and reduce the risk of outages.||New feature||RIW|
|220||Swiped in cardholders will now be visible to Employer Administrators of the Contractor In Charge of a project. Employer Administrators and Advanced Project Administrators will have the ability to resubmit association request. Advanced Project Administrator will have ability to request association request (for advanced visibility of cardholders prior to project work commencing). Advanced Project Administrators will have ability to add cardholders to Project Crews to know in advance who are in their project team.||New feature||RIW|
|130||Breathaliser readiness changes. Backend changes for RIW to be ready when breathalyser application ready. No visible change to users for now.||New feature||Backend|
|384||Change submission logic for ID check to forbid users to resend ID checks without paying when ID check commenced.||New feature||Backend|
|179||Cardholder subscription emails will now go to all Employer Administrators.||New feature||RIW|
|379||Inactive sites and projects are now visible form custom reports.||New feature||RIW|
RIW Release Update – 4 November 2019
|ID||Description||Category||System||209||Reports were updated to limit the amount of rows that can be extracted to 200,000 to avoid system outages. This is a temporary measure put in place until MTA implements a better way to export data (via a batch mechanism and email notifications where extract is ready to download). This long term fix will be implemented as part of the next full release.||Fix||RIW|
|n/a||Some employees did not change primary employment status when their employment leave date was passed in some scenarios (due to difference in time zones). This was fully resolved.||Fix||Backend|
RIW Release Update – 31 October 2019
|ID||Description||Category||System||299||A number of enhancements including better management of middle names, more details provided in rejection notes, and Employer Administrator is copied into the ID Check Request email that is sent to the worker.||New feature||Vircarda|
RIW Release Update – 19 September 2019
|ID||Description||Category||System||209||New “Existing Report” – Job Role Validity Report- Yesterday COB provides the ability to get large volumes of data exported much quicker.||New feature||RIW|
RIW Release Update – 30 August 2019
|ID||Description||Category||System||279||System was updated to send new card requests to the third party provider twice a week.||New feature||Backend|
|228||The display of the job role screen was updated to fit all columns in main view.||New feature||RIW|
|206||Ability to award competency from the job role screen for missing competencies.||New feature||RIW|
|191||Ability for Employer Administrator to re-send an employment request.||New feature||RIW|
|166.1||Changes to verification screen to display the attachment upload date.||New feature||RIW|
|156||Card delivery address now displayed in the RIW profile and is a reporting field in the Report section.||New feature||RIW|
|128||PAC solution (Physical Access Control).||New feature||PAC|
|305||Competencies categorised as MUST BE AWARDED BY ELEARNING can now be configured as Network/Project/Site/Zone requirements.||Fix||RIW|
|275||A glitch in the system where job role screen was showing the same valid competency multiple times.||Fix||RIW|
|270||Employment data was cleansed for workers who did not have a primary employer so that they can be employed in the system.||Fix||RIW|
|269||Network Competencies, as well as Project Competencies, Site Competencies and Zone Competencies are not visible if awarded a second time. Validation existed to make the entities Network, Project, Site & Zone as a mandatory field only when awarding the first time. Validation has been extended to show any time a competency is awarded.||Fix||RIW|
|266||A data fix was run in the background to update competency configured as expired after a set period.||Fix||RIW|
|261||Vircarda account automatically deleted when worker profile deleted due to PAA rejection.||Fix||Vircarda App|
|257||Report scheduling is now working.||Fix||RIW|
|248 / 176 / 165||Issue with payment interface where duplicate reference ID’s could be created at the same time preventing users from paying for transactions.||Fix||RIW|
|247||Payments were not recognised by the PayPal interface when more than twenty items were in the basket.||Fix||RIW|
|240||When a new competency is updated prior to previous one expiring, the job role no longer becomes invalid.||Fix||RIW|
|233||Double clicking on worker as an assessor no longer logs users out.||Fix||RIW|
|221||Hidden characters were appearing on worker profile address details on their RIW letter.||Fix||Backend|
|149||Update CSV extract to change the delimiter.||Fix||RIW|
|145||Company subscription not picking up duplicate ABN.||Fix||RIW|
|J5110||iPhone – there was a delay in loading fatigue information. While swiping in a worker initially it was displaying fatigue information as 0 and 0 and after some delay it was displaying the actual values. If the user selects the confirm swipe or deny swipe immediately without scrolling, it was recording the 0 and 0 under fatigue fields.||Fix||RIW App|
|J5103||App was crashing whenever a NFC read was done on the Android RIW App QR.||Fix||RIW App|
|J5092||No records were returned when searching for a job role that had a job role name with an apostrophe.||Fix||RIW|
|J5088||Virtual card cancelled notification was not sent to Vircarda when a help desk user reissues a new physical card without cancelling the old issue.||Fix||Vircarda App|
|J5086||When Service Desk updates payment tier for any company, it will remove the company subscription item from the basket if available so that Employers can never pay incorrectly for the payment tier they are assigned. Also, when a user is in checkout page and Service Desk is trying to update the Payment Tier, warning message is added.||Fix||RIW|
|J5085||While paying for new company subscription, it locks the basket, but another Employer Administrator is able to proceed to checkout when basket is locked.||Fix||RIW|
|J5141||Weekly check added to look for migrated workers who have rejected their PAA and do not have cancelled cards.||Fix||Backend|
|J5105||Very occasionally calls to
Upload Swipe are timing out, with the following exception logged in
“Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached” The default Max Pool Size is 100. It can be increased in the connection string using the following syntax: Max Pool Size=200;
RIW Release Update – 22 July 2019
|ID||Description||Category||System||175||The GST on fast track verification items was incorectly setup and was rectified.||Fix||RIW|
|231||If email of an assessor changed in worker’s profile / myRIW, the email account linked to the user account will be updated.||Fix||RIW|
|216||Workers for who the ‘Receive Expiry Email’ checkbox is not ticked will not receive expiry emails relating to subcriptions (others were already being restricted correctly).||Fix||Backend|
|160||ABN lookup for company registrations was not working for sole traders. This was rectified.||Fix||RIW|
|173||Grouping of competencies can now be updated for migrated job roles.||Fix||RIW|
|188 / 189 / J5047||New version of apps (Android and iOS) to correct authentication issues.||Fix||RIW App|
|198||When primary employment is terminated, any transactions pending in previous employer’s basket will be automatically cleared.||Fix||RIW|
|J5031||Restrict the help desk to add current date as an employment leave date. This was implemented to prevent some data issues caused in payment process.||Fix||Backend|
|J5020||When Helpdesk tries to delete a verified competence which says it can’t delete, evidence is getting deleted. The evidence is now no longer deleted.||Fix||Backend|
|J5018||If fast track items are removed from basket it re-calculates basket to correct grouping of fast-tracked items.||Fix||RIW|
|J5013 / J5009||If card is requested but payment is not completed, cancel card with reason ‘primary employment ended while card was awaiting payment’.||Fix||Backend|
|J5007||Unable to search people data in reports if there is an apostrophe.||Fix||RIW|
|J4997||“Card Recipient name cannot be blank” – incorrect error message was displayed while trying to deliver card to worker where employer recipient name is empty. Now resolved.||Fix||RIW|
|J4992||When Helpdesk requests card, pre-populate recipient name with primary contact of the worker’s employer when card sent to employer (versus worker).||Fix||Backend|
|J5021||Changes to prevent items being incorrectly flagged as paid where they are added to the basket by another user while the first user is checking out/paying.||Fix||Backend|
|J4991||Clear basket items when worker employment ended (If a primary employer ends a worker’s employment, remove any basket items not yet checked out where these relate specifically to this worker i.e. worker subscription, fast track evidence, ID check, replacement card).||Fix||Backend|
|J4985||Limit card delivery office list for Helpdesk (when requesting a card for a worker and sending it to an employer office address, the system previously listed ALL office names to select from. It now only lists those linked to the worker’s primary employer.||Fix||Backend|
|J5034||Warning message added when Helpdesk user trying to delete the competence that has been fast tracked.||Fix||Backend|
|J4918||iPhone now retaining the project/site/zone selected when app is closed and reopened.||Fix||RIW App|
|J4986||iPhone now displays the site name under zone based competencies same as android.||Fix||RIW App|
|J4983||Android now displays site name and zone name in zone competences tab when displaying card details.||Fix||RIW App|
To use the RIW system, web browsers need to be at a minimum:
Browsers must also allow pop-ups and cookies.
The www.riw.net.au website must be white listed by your ICT Department to ensure it is not blocked.
To use the RIW app on the following devices, you will require:
DOWNLOAD THE APPS
The RIW app is used by Access Controllers and Spot Checkers to scan cards in the field.
If using an iPhone, download the app from the Apple iTunes Store here (the app is simply titled RIW). The current version is 1.1.0.
If using an Android phone, you can choose from two apps in the Google Play Store. The RIW (QR) app functions similar to the Apple version, which means you can only read and scan QR codes. The RIW (NFC) app allows Near Field Communication, which enables the Spot Checker to read the actual chip in the card. The benefit of this version is that the chip can be read in situations where the user may be offline.
Download RIW (QR) app here. Current version is 1.1.
Download RIW (NFC) app here. Current version is 1.1.
The RIW system allows workers to hold both a physical and virtual card. The virtual card is maintained in a virtual wallet app called Vircarda, which is stored on the worker’s smart device. The virtual card can be scanned/swiped in the same way as the physical card. It allows Access Controllers and Spot Checkers to verify job roles, competencies and any associated work restrictions prior to granting access to a worksite. Virtual cards must be issued by your Primary Employer. If this has not already been actioned, please request this from your Primary Employer RIW Administrator.
The Vircarda App can be downloaded from here.
Need help? Check out the printable Quick Guide titled Vircarda App and the virtual RIW card.
Metro Trains AustraliaPty Ltd (“MTA”, “we”,”our” or “us”) ACN 614 061 960, is committed to protecting the privacy of individuals.
The protection of personal information in the private sector is required by the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (collectively the “Privacy Laws“) and we are bound to comply with these Privacy Laws as they apply to our business. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information.
As used in this policy, “Personal Information” means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or who is reasonably identifiable.
This policy deals with our management of personal information for the purposes of the Rail Industry Worker Program (RIW Program). The RIW Program provides an online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by MTA.
This policy is based on the following principles:
For the RIW Program we may collect your name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.
MTA will collect information for the RIW Program when it is entered onto the RIW System by an authorised user. This may include information entered by you, your employer, an authorised health practitioner, registered training organisation, or by one of our service team members on the instructions of an authorised user.
If you provide us with the Personal Information of another person, we rely on you to inform that person and obtain their consent for the disclosure by you to us of their Personal Information.
Before creating an account for a new Rail Industry Worker (RIW) on the RIW System, each authorised user of the RIW System must ensure that the RIW has accepted the terms of a Permission Access Agreement (PAA) prescribed by MTA. The PAA sets out further detail about the operation of the RIW Program. In order to maintain an active account on the RIW System, existing RIWs must confirm their acceptance of the terms of the PAA either by registering on the RIW System or else by actively using the card issued to them as part of the RIW Program. If an RIW fails to do so by 31 March 2020 then their account may be suspended or blocked.
We collect and use Personal Information in order to manage and provide services in relation to the RIW Program.
We will only disclose Personal Information that we collect for the RIW Program to:
Personal Information will only be disclosed to these entities to the extent that those entities are entitled to access that information under the RIW Program
We may disclose your Personal Information to third party service providers overseas, including in the UK and countries where they are not subject to similar laws to the Privacy Laws. However, where your Personal Information is disclosed to our third party service providers who are located overseas, we will also take adequate measures to ensure that the Personal Information is handled by the overseas recipient in accordance with the Privacy Laws and our instructions for the purposes described above. By providing MTA with your Personal Information or by being a user of or applicant for the RIW Program you consent to this disclosure of your Personal Information.
Any email you send to us and information you submit through our websites may be scanned for IT security purposes.
When visiting the web site for the RIW Program, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either session cookies or persistent cookies. The RIW Web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
You should be aware that the internet is not a secure environment and information sent via the internet (including via email) may be intercepted by a third party. We use reasonable efforts to ensure that any Personal Information collected by us is held securely.
We strive to ensure the security, integrity and privacy of information we collect. MTA has established reasonable security measures to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure in contravention of this Policy. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any Personal Information held by us. We review and update our security measures in light of current technologies.
Subject to certain exemptions provided for under the Privacy Laws, you have a right to access Personal Information we hold about you. We will also take reasonable steps to keep accurate and up to date any Personal Information which we hold about you. If you believe that the Personal Information we hold about you is inaccurate, incomplete, out of date or no longer relevant please notify us via the contact details set out below.
If you would like to seek access to Personal Information that MTA may have about you or update that information then please contact the MTA Service Desk in the first instance or write to MTA’s Privacy Officer via the details set out below.
MTA is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us immediately in writing using the contact details provided below.
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 1 31 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Email: [email protected]
If you require further information about how we handle Personal Information or any privacy issues please contact our office on (03) 9610 2400 or write to our Privacy Officer at the address below.
Metro Trains Australia Pty Ltd
GPO Box 1880
Melbourne VIC 3001
Chief Executive Officer
Legal Terms & Conditions
Your use of the RIW System and participation in the RIW Program will be subject to the following legal terms and conditions:
Permission Access Agreement (PAA) – The PAA sets out the basis upon which individual Rail Industry Workers (RIWs) may apply for and use an RIW Card. The PAA also explains how information about RIWs is collected and used for the purposes of the RIW Program. Each RIW will need to accept the terms of the PAA in order to activate a new RIW Card. You can access the PAA at https://www.riw.net.au/permission-access-agreement
Company Registration T&Cs and RIW Privacy Protocol – The Company Registration T&Cs (together with the accompanying RIW Privacy Protocol) sets out the basis upon which rail operators and other organisations working in the rail industry may participate in the RIW Program. These terms apply as a default unless a company is a Fee Paying Rail Transport Operator as determined by the ARA. You can access the Company Registration T&Cs at https://www.riw.net.au/company-registration-terms and the Privacy Protocol at https://www.riw.net.au/riw-privacy-protocol
Other – Some aspects of the RIW Program (such as identity verification or competency training services) may be delivered by a third party rather than by MTA, and may be subject to additional legal terms and conditions imposed by that third party. Where this is the case, we will clearly explain this and will ask you to review and accept the additional terms and conditions before proceeding.
Every rail network operator can provide advice on the specific requirements for compliance on their network, as well as guidance regarding the business rules governing working on their railway.
|Australian Rail Track Corporation (ARTC)||https://www.artc.com.au/||[email protected]|
|Country Regional Network||https://www.transport.nsw.gov.au/projects/current-projects/country-regional-network-crn||[email protected]|
|Metro Trains Melbourne||http://metrotrains.com.au/||[email protected]|
|Queensland Rail||https://www.queenslandrail.com.au/||[email protected]|
|Public Transport Authority WA||https://www.pta.wa.gov.au/||[email protected]|
|Transport for NSW||https://www.transport.nsw.gov.au/||[email protected]|
|SA Department of Planning, Transport and Infrastructure||https://www.dpti.sa.gov.au/||[email protected]|
If you require assistance with general RIW enquiries, using the RIW System or card related issues, then the RIW Service Desk can help 24 hours a day, 7 days a week, 365 days a year.
Alternatively, please log through a Service Request using the Service Request option via Contact Us.