System Updates

Release notes tell you what’s new in the RIW system.  As always, we welcome your feedback and ideas for improvement, or reporting any bugs by emailing [email protected].  Please refer to the minimum system requirements required for this release.

We’d like to extend a special thank you to all RIW users who contributed to the update of the RIW software, RIW App and Vircarda App.

RIW Release Update – 4 November 2019

RIW Release Update – 31 October 2019

RIW Release Update – 19 September 2019

RIW Release Update – 30 August 2019

RIW Release Update – 22 July 2019

System Requirements

To use the RIW system, web browsers need to be at a minimum:

  • Microsoft Edge (v17)
  • Internet Explorer (v11)
  • Google Chrome (v72)
  • Firefox (v65)
  • Safari (v12)

Browsers must also allow pop-ups and cookies.

The www.riw.net.au website must be white listed by your ICT Department to ensure it is not blocked.

Apps

To use the RIW app on the following devices, you will require:

  • Android device: Android 5 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
  • Apple iPhones or iPads: iOS 9.0 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
Privacy Policy

Privacy Policy – RIW Program

Metro Trains AustraliaPty Ltd (“MTA”, “we”,”our” or “us”) ACN 614 061 960, is committed to protecting the privacy of individuals.


The protection of personal information in the private sector is required by the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (collectively the “Privacy Laws“) and we are bound to comply with these Privacy Laws as they apply to our business. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information.

As used in this policy, “Personal Information” means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or who is reasonably identifiable.

This policy deals with our management of personal information for the purposes of the Rail Industry Worker Program (RIW Program).  The RIW Program provides an online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by MTA.

For details of how we manage personal information for other aspects of our business, please see our general Privacy Policy on the MTA website.

This policy is based on the following principles:

  • Privacy of Personal Information is of paramount importance to us;
  • We will only use your Personal Information for purposes for which it was collected as set out in this policy; and
  • Your Personal Information will not be disclosed, other than in accordance with this policy without your permission or in accordance with the Privacy Laws.

What Personal Information do we collect?

For the RIW Program we may collect your name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.

How do we collect Personal Information?

MTA will collect information for the RIW Program when it is entered onto the RIW System by an authorised user.  This may include information entered by you, your employer, an authorised health practitioner, registered training organisation, or by one of our service team members on the instructions of an authorised user.

If you provide us with the Personal Information of another person, we rely on you to inform that person and obtain their consent for the disclosure by you to us of their Personal Information.

Before creating an account for a new Rail Industry Worker (RIW) on the RIW System, each authorised user of the RIW System must ensure that the RIW has accepted the terms of a Permission Access Agreement (PAA) prescribed by MTA. The PAA sets out further detail about the operation of the RIW Program. In order to maintain an active account on the RIW System, existing RIWs must confirm their acceptance of the terms of the PAA either by registering on the RIW System or else by actively using the card issued to them as part of the RIW Program. If an RIW fails to do so by 31 March 2020 then their account may be suspended or blocked.

The terms of the Permission Access Agreement can be viewed here: https://www.riw.net.au/permission-access-agreement/. Each authorised user of the RIW System must maintain a separate policy that sets out their approach to the management of Personal Information that they collect and enter into the RIW System.  If you have any queries about the management of your Personal Information by an authorised user of the RIW System, please consult their relevant privacy policy.

Why do we collect and how do we use Personal Information

We collect and use Personal Information in order to manage and provide services in relation to the RIW Program.

We will only disclose Personal Information that we collect for the RIW Program to:

  • The Australasian Railway Association;
  • Rail Transport Operators and other organisations that wish to access and use the RIW Program;
  • Our contractors, agents and advisors helping us to manage and provide services in relation to the Rail Industry Worker Program;
  • Authorised health practitioners;
  • Other entities as required or permitted by law.

Personal Information will only be disclosed to these entities to the extent that those entities are entitled to access that information under the RIW Program

Retention and Disposal of Information

We only keep Personal Information in accordance with this Privacy Policy. We will destroy such information or de-identify that information once sufficient time has elapsed to be certain that the information will no longer be required for those purposes for which it may be used under this Policy.

Sending Personal Information Overseas

We may disclose your Personal Information to third party service providers overseas, including in the UK and countries where they are not subject to similar laws to the Privacy Laws. However, where your Personal Information is disclosed to our third party service providers who are located overseas, we will also take adequate measures to ensure that the Personal Information is handled by the overseas recipient in accordance with the Privacy Laws and our instructions for the purposes described above. By providing MTA with your Personal Information or by being a user of or applicant for the RIW Program you consent to this disclosure of your Personal Information.

Email Security

Any email you send to us and information you submit through our websites may be scanned for IT security purposes.

RIW Website

When visiting the web site for the RIW Program, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • The user’s I.P. address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • The date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
  • Pages accessed and documents downloaded – this indicates to MTA which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • Duration of the visit – this indicates to us how interesting and informative the site is to our customers;
  • The type of browser used – this is important for browser specific coding;
  • In order to optimize the web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution;
  • For authorised users of the RIW System accessing and using the RIW System by means of a login and password, all data access and data update activities are logged for audit purposes.

A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either session cookies or persistent cookies. The RIW Web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.

Security of Information

You should be aware that the internet is not a secure environment and information sent via the internet (including via email) may be intercepted by a third party. We use reasonable efforts to ensure that any Personal Information collected by us is held securely.

We strive to ensure the security, integrity and privacy of information we collect. MTA has established reasonable security measures to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure in contravention of this Policy. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any Personal Information held by us. We review and update our security measures in light of current technologies.

You can access and update your Personal Information

Subject to certain exemptions provided for under the Privacy Laws, you have a right to access Personal Information we hold about you. We will also take reasonable steps to keep accurate and up to date any Personal Information which we hold about you. If you believe that the Personal Information we hold about you is inaccurate, incomplete, out of date or no longer relevant please notify us via the contact details set out below.

If you would like to seek access to Personal Information that MTA may have about you or update that information then please contact the MTA Service Desk in the first instance or write to MTA’s Privacy Officer via the details set out below.

Questions and complaints

MTA is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us immediately in writing using the contact details provided below.

We will respond and advise whether we agree with your complaint or not.  If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)

TIS: Translating and Interpreting Service: 1 31 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601

Fax: +61 2 9284 9666

Email: [email protected]

Changes to this Privacy Policy

This statement sets out our current Privacy Policy for the RIW Program. This policy may change from time to time. The current version of the policy is available from https://www.riw.net.au/privacy-policy . The current version of our Privacy Policy replaces all previous versions of the policy.

Contact us for further information regarding our Privacy Policy

If you require further information about how we handle Personal Information or any privacy issues please contact our office on (03) 9610 2400 or write to our Privacy Officer at the address below.

Our Contact Details:

Catherine Speers
Privacy Officer
Metro Trains Australia Pty Ltd
GPO Box 1880
Melbourne VIC 3001
[email protected]

Leah Waymark
Chief
Executive Officer

Terms and Conditions


Legal Terms & Conditions



Your use of the RIW System and participation in the RIW Program will be subject to the following legal terms and conditions:

Permission Access Agreement (PAA) – The PAA sets out the basis upon which individual Rail Industry Workers (RIWs) may apply for and use an RIW Card.  The PAA also explains how information about RIWs is collected and used for the purposes of the RIW Program.  Each RIW will need to accept the terms of the PAA in order to activate a new RIW Card. You can access the PAA at https://www.riw.net.au/permission-access-agreement

RIW Privacy Policy – The RIW Privacy Policy sets out MTA’s policies on the management of personal information for the purposes of the RIW Program. The RIW Privacy Policy has been designed to comply with the requirements of the Australian Privacy Principles made under the Privacy Act 1988 (Cth). You can access the RIW Privacy Policy at https://www.riw.net.au/privacy-policy

Company Registration T&Cs and RIW Privacy Protocol – The Company Registration T&Cs (together with the accompanying RIW Privacy Protocol) sets out the basis upon which rail operators and other organisations working in the rail industry may participate in the RIW Program. These terms apply as a default unless a company is a Fee Paying Rail Transport Operator as determined by the ARA. You can access the Company Registration T&Cs at https://www.riw.net.au/company-registration-terms and the Privacy Protocol at https://www.riw.net.au/riw-privacy-protocol

Other – Some aspects of the RIW Program (such as identity verification or competency training services) may be delivered by a third party rather than by MTA, and may be subject to additional legal terms and conditions imposed by that third party. Where this is the case, we will clearly explain this and will ask you to review and accept the additional terms and conditions before proceeding.

Business Rules
RIW Program
System Training & Support

The RIW System is designed for flexibility and reliability – and we’re here to help you along the way…





The following support tools have been developed to help everyone understand how to use the software. You’ll find How To Videos, System Walkthrough Videos, Quick Guides and FAQs.

How to Videos

How To Videos are short visual aids that support all user profiles and cover common system functions. These videos will get you up and running in just a few minutes.

This video is designed to assist Employer Administrators in adding a new worker to the RIW system- this is someone who has never had an RIW card before. It also contains step by step instructions of how to send an employment request to an existing RIW cardholder to gain access or visibility to their profile.

This video has been created for Employer and Project Administrators and provides step by step instructions on how to assign and suspend competencies to a workers profile. It also includes information on how to bulk upload the same competency to multiple workers.

This video is designed to assist Employer Administrators and Network Operators in managing Job role for RIW cardholders.
Network operators have the ability to suspend and lift the suspension of a Job Role.
Employer Administrators can assign job roles and send a job role to an approved Assessor for verification.

This video is designed to assist Employer Administrators in placing a work restriction and adding a risk assessment on a workers profile it also provides instructions on how to lift a work restriction or risk assessment that was placed by an Employer Administrator.

This video is designed to assist Employer, Project and Site Administrators as well as Registered Training Providers (RTOS) and the Service Desk in creating reports. Reports are able to provide valuable information and assist with managing your workforce.

This video is designed to assist Network Operators, Project and Site Administrators and contains a step by step walkthrough on how the Network Operator can create a project, add prerequisite competencies or access requirements. It also contains a step by step walkthrough on how the Project and Site Administrators can create sites and zones and set pre requisite competencies or access requirements.

This video is designed to assist Employer Administrators in creating and sending E-Learning requests to workers employed with your organisation.

This video is designed for Employer Administrators and contains step by step instructions on how to search for a worker who is employed within you company who is competent or the closest match to fulfil a specific job role.

This video is designed to provide assistance for Employer Administrators. It contains a step by step walkthrough on how to process your payments through PayPal.

This video is for Employer and Project Administrators. It contains step by step instructions on how to analyse the swipe and shift activity of cardholders. Project Administrators are also able to create a muster list of individuals who are swiped in a specific project, site or zone.

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System Walkthrough Videos

System Walkthrough Videos cover specific system functions in more detail, including key tasks performed by operators and employers when managing their workforce. Topics covered include approving an association, general governance, issuing projects to the contractor in charge, managing your workforce and completing key system functions.

This video is for Rail Industry Workers and contains a step by step walkthrough of the myRIW portal and its functions.

This video is designed to assist Authorised Health Professionals (AHPs). It provides step by step instructions of how add medical and drug and alcohol results to workers profiles within the RIW system.

This video has been created for Registered Training Providers (RTOs). It provides a step by step walkthrough of the RTOS functions within the RIW system.

This video is designed for Employers with Premium Functionality. It contains instructions on how to create and assign Employer Job Roles and Competencies, manage crews and allocate items to your workforce.

This video provides a system walkthrough for Network Operator Administrators. It contains step by step instructions to perform tasks relevant to Network Operator Administrators within the RIW system.

This video has been created for Employer Administrators and is designed to provide a system walkthrough of the key functions and tasks that an employer administrator performs within the RIW system.

This video is designed to assist Access Controllers and Spot Checkers. It contains step by step instructions on the functionality of the RIW app including how to perform swipes and spot checks.

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Quick Guides

The following Quick Guides are 1 to 2 pages of written information. They provide a very simple overview of some of the most commonly used functions within the RIW system.


FAQs


FAQs

FAQs Index
FAQs
General Questions

How do I get a login for the RIW system as a company?

If your company wasn’t previously registered in the RIW program, you will need to do this first.

Complete the application form at https://app.riw.net.au/SkillSafe/CompanyRegistration. You will require a valid ABN to register with the online form, and you must provide company details including the details for a primary contact. You must also specify the size of your company, that is, how many employees you will manage as rail industry workers. This information will be used to calculate your payment tier.

After the company registration has been received, the RIW Service Desk will process and approve the registration. An email will be sent to the primary contact which will contain a link to set up the account.

NOTE: If your company does not have a valid ABN (ie. the company resides in a country other than Australia), please contact the RIW Service Desk on 1300 101 682, as your company will need to be manually set up in the RIW system.

Is it compulsory to have a RIW card?

All RIW Program participating rail network operators require workers to maintain an RIW card to demonstrate competency to undertake rail safety work on their networks. The below operators are member of the RIW program:









All work carried out on the above rail networks will be managed through the new RIW cards and system. Where the rail environment interfaces with civil construction, you can confirm competency and site access requirements with the relevant Network Operator or Contractor-In-Charge. You can also find a list of project sites which mandate RIW cards for workers here.

Please note that some sites in the Transport for NSW cluster are still in transition. You can find out more information about this here.

Does a Rail Industry Worker card expire?

Yes. RIW cards have a lifespan of 5 years.

The RIW system will alert Employers when a card is expiring as the cost to renew that year will be different that the annual worker subscription renewal fee.

The annual subscription renewal fee is $30+GST.

The 5 year replacement card cost is $85+GST.

When was the Rail Industry Worker program launched?

The Rail Industry Worker program was launched in March 2013. The system, previously known as Rail Safety Worker, the Pegasus Card or the Onsite Track Easy Card, was designed to improve delivery and monitoring of safety, training, competencies and certification for all participating Australian rail networks.

The Australasian Railway Association (ARA), on behalf of Rail Transport Operators, undertook a tender process in 2018. The tender process was conducted to ensure that the RIW Program meets the expanding needs of the rail industry.

The ARA awarded the new contract for delivering RIW Program Services to Metro Trains Australia (MTA) from 28th June 2019.

Under what circumstances can the ARA make a complaint to ASQA about an RTO?

To maintain the quality and integrity of the Rail Industry Worker program, the Australasian Railway Association (ARA) reserves the right to make a complaint directly to Australian Skills Quality Authority (ASQA) about an RTO regarding:

  • the quality of training and assessment services being delivered by ASQA-registered providers, and
  • the marketing and advertising practices of registered training organisations (RTOs) and organisations claiming to be RTO’s.

Who will deliver the new system and services?

The new RIW system and services are delivered by Metro Trains Australia and their technology partners.

The system is a customised version of the highly successful SkillGuard product deployed by Reference Point, which is used by over 100,000 rail workers in the United Kingdom.

Veritas is a leading Australian identification, authentication and verification technology company.

Kineo is a global workplace learning and development company, helping businesses to improve performance through e-learning and technology.

Supporting MTA in the delivery of the RIW Program will be a local onshore 24/7/365 Service Desk provided by OracleCMS.

Placard print and distribute the RIW smartcards.

What are some key features and benefits in the new system?

The RIW Program offers many benefits to the local rail industry in Australia, including:

  • National competency database for rail workers
  • Strong focus on data protection, privacy and security
  • Smart device enabled system
  • Capability for both physical and virtual smartcards
  • Light reliance on hardware, smartcards read from smartphone
  • No ‘pre-association’ required; associate by scanning smartcard
  • Competencies and medicals uploaded by approved assessing bodies
  • Ability to record a card holder’s attendance at project site briefings
  • Site-based competency function can send alerts directly to site personnel
  • Online ID checks with no need to visit Australia Post
  • Less time off tools for rail workers
  • Improved fatigue management across the rail industry
  • Service desk available 24x7x365 to all RIW participants
  • Accessible myRIW feature gives card holders visibility of their online profile

What is the system capability for handling high influxes of users?

The RIW Program services can broadly be broken into two components; the RIW System (accessed from smart phones, tablets and web browsers), and the peripheral services (i.e. the Service Desk).

The RIW system and associated services are available 24 hours a day, 365 days a year. All data and backups are kept in Australia and are located on servers designed to house private information for high volume large databases in a secure way.

Service disruptions are heavily mitigated through monitoring, availability management and capacity planning. The system design largely prevents these types of events from occurring. The system is designed to cope with tens of thousands of users logged on at the same time, all performing different tasks such as simple updates, running reports, starting their shift or uploading evidence. In the rare instance where a disruption occurs, the system is designed to recover very fast.

Roles & Competencies

What job roles are required to access site?

The requirements to enter a site will depend on which Network you are accessing and the requirements of the Contractor in Charge. Specific job roles may be required to enter and work on these sites. To find out what roles are required of the network, please contact the Network Operator listed here.

If a worker is having trouble accessing site via their RIW card, what might be the problem?

There could be a number of reasons why a worker cannot access site:

  • The worker may be missing a job role or competency. Please check that all the job roles on the profile are valid. Employer Administrators can view this via the RIW system. Workers can view this via their myRIW account.
  • The worker could be missing a specific role or competency required for that site. Please check with the Network Operator or Contractor in Charge for specific site requirements.
  • The worker may have a national or network block on their profile.
  • The worker may not have a primary employer or a current subscription.

What does competency mean?

Competence (or competency) is the ability to demonstrate knowledge or the application of a task successfully and consistently. In the Rail Industry, the term competence refers to a number of requirements including qualification, accreditation, validation and re-validation authorisation, currency, and certification.

There are some competencies such as safeworking competencies that expire within a nominated time frame, this means that a worker would need to be re-assessed to remain competent.

A qualification or unit of competency issued under the Standards for RTOs can also be considered a competency. For the purposes of the Rail Industry Worker program and the safety critical nature of the roles performed, although most qualifications/units do not expire, workers may be required to prove they have maintained the appropriate level of competency against certain units. A revalidation date will be shown in the RIW system for this purpose.

Note: This does not mean the AQTF qualification is no longer recognised, it simply means that it is not valid for this worker in the context of the rules relating to the competency. For more information please visit the RIW Business Rules page.

Who determines the competencies required to work in the rail industry?

Each Rail Operator has consulted with internal and external subject matter experts to determine the competencies required to perform a rail operator specific job role on their network.

The National Rail Industry Worker Governance Committee has also invited internal and external subject matter experts to assist in creating a national set of job roles. This provides industry with a cohesive national approach required to work in the rail industry.

What is the process for adding competencies to my profile outside the initial application process?

If you complete a course through a Registered Training Organisation, they will assign the competency and upload the evidence directly so no verification will be required. In the instance you have completed a course via e-learning, the competency will be assigned to your profile upon completion and appear instantaneously as no verification is required.

How big can the uploaded file be and what format should it be?

The maximum evidence file size is 10mb and only files with *.jpg *.jpeg *.pdf and *.png extensions are permissible.

What happens if the name on a RIW profile is different to the name on a certificate/qualification?

If a name on a certificate/qualification or any other documentation being used as evidence is different to the name on a RIW profile, a statutory declaration signed by an ‘authorised witness’ must be supplied and uploaded with the certificate/qualification evidence to confirm the name.

Is there a cost to fast track verification of competencies?

Yes. The cost to fast track the verification of a competency is $55+GST, which means it will be verified within 8 business hours. Please note that if you choose to fast track, the one fee can cover up to 20 competencies for each individual worker. To use this service, continue adding fast track competencies to the Shopping Basket, but do not pay until all competencies are added. Refer to the instructions in the Quick Guide – Adding a new competency to a worker’s profile.

Can Secondary Employers award eLearning?

No, Secondary Employers cannot award e-Learning courses to workers. Only the Primary Employer can send e-Learning requests to the worker.

If the secondary employer requires the worker to undergo an e-Learning course, the worker will need to request the Primary Employer to add/request it for them.

How do I upload job roles and competencies to a worker’s profile?

To add a job role to a worker’s profile, please consult the Quick Guide – Adding a new job role to a worker’s profile

To add a competency to a worker’s profile, please consult the Quick Guide – Adding a new competency to a worker’s profile

Alternatively, watch our how-to videos:

Note: If the course was completed through a Registered Training Organisation, they can upload competency evidence directly to the workers profile, so no verification is required.
In the instance the worker has completed a course via e-learning, the competency will be assigned to their profile upon completion and appear immediately.

Rail Industry Workers

How do I register for a RIW card?

Your Primary Employer will need to order your RIW card for you.

If you are a brand new worker to the RIW program, your employer will need to add you to the system and then the RIW system will email you a link to set up your myRIW account. You must complete the registration and approve the employment request before a card can be issued. The process of accepting an employment request is outlined in the Quick Guide – Accepting an employment request. During the onboarding process you will also need to complete a 100 point ID check and your Employer will arrange for your RIW subscription to be paid. Once this is complete, you are eligible for a card and this will be produced and dispatched to the delivery address specified by your employer.

How do I complete the 100 point ID check?

Upon registering for the RIW program a new worker will receive an email with a link to complete an ID check. The worker should follow the instructions and upload the required identification documents. For more information about what documents you will need to supply for the ID check, refer to the Quick Guide – Acceptable Identification Documents.

Once the ID check process has commenced, it will expire within 10 days. If the worker does not complete the ID check within this time, the Employer will need to purchase a new ID check and start again.

The employer can check the status / progress of the ID check on the workers record in the RIW system.

In the instance that the ID check was rejected due to incorrect/mismatching names, please contact the RIW Service Desk on 1300 101 682 for next steps.

What happens if I don’t have a valid RIW subscription?

If you do not hold a valid RIW subscription, your data and profile will be unavailable to view and you may be denied access to site.

Please contact your Primary Employer to rectify your subscription status.

How do I add or remove a company from my RIW profile?

If you have ended employment with a company, the RIW Employer Administrator for that company will need to set a leave date on your RIW profile to end your employment with that organisation.

Alternatively, you can submit an Ending Primary Employment Service Request.

If you are starting employment with a new company, the company will need to send an employment request via the RIW system. You must accept the employment request for the company to have access to your profile by logging into your myRIW account and viewing and pending employment requests. Refer to the Quick Guide – Accepting an employment request.

Can I be employed by more than one company?

Yes. You must have a Primary Employer to have authority to work. In the case of transient workers, you can have an additional two secondary employers on your profile.
All employment requests must be accepted by the worker via their myRIW account. This will allow employers visibility of your profile.

Do I need to be employed to apply for a Rail Industry Worker card?

Yes, an individual must have primary employment, or have their own ABN as a sole trader to apply for a RIW card.

What am I required to hold to gain access to site?

The minimum requirements to enter a site are:

  • a primary employer
  • a current subscription
  • a physical or virtual RIW card
  • the required job role(s) and competencies to work on site.

Contact should be made with the Network Operator or Contractor in Charge to determine the required job roles and/or competencies for site access prior to entry.

My competency documents have expired. What do I do?

Worker qualifications and or competencies must be current if you wish to undertake a particular job role or have it remain as valid on your profile.

If the competencies have expired, you will need to update the qualification or obtain current copies prior to having them uploaded to your profile in the RIW system by your RIW Employer Administrator.

The process of uploading competencies to a workers profile can found in the Quick Guide – Adding a new competency to a worker’s profile.

Will my competencies be listed on my RIW card? How will the site know I’m competent?

Although competencies are not printed on the exterior of the card, your roles and competencies are stored electronically and can be accessed and read on site using either your physical or virtual card.

When arriving at site, the Access Controller can swipe either your physical card or virtual card to bring up your record and view your valid job roles/competencies.

If you have forgotten your physical card, the Access Controller has the ability to search for you via the forgotten card function on the RIW App. The Access Controller will need to use your first name, surname and either your DOB or RIW number.

Who assigns job roles and competencies to my RIW profile?

Your primary employer has edit rights over your profile and will assign job roles and competencies and upload any relevant documentation where required. They may also need to send this documentation to the RIW Service Desk to have verification performed. Alternatively, the approved Registered Training Organisation (RTO) where you undertook the training, can upload training certificates directly to your profile upon completion of training, because the certificate is directly coming from a source of truth. In this case, the certificate does not require verification.

Who can upload my competency documents?

Your primary employer can upload competency documents on your behalf, otherwise in the instance a new competency has been attained at a Registered Training Organisation, they will upload the relevant documentation on your behalf.

Alternatively some large contracting companies have their own roles and competencies in the system, known as employer based competencies. Where this company is nominated as the contractor in charge they can assign their employer based work roles to your profile given you are associated to them.

How long will it take to receive my RIW card?

Once your subscription payment has been processed and your card has been ordered by your RIW Employer Administrator, your physical card will be manufactured within 7 days and dispatched. As the physical card may take up to 14 days to arrive (location dependent), the employer can request you a virtual card free of charge, which allows you to use your RIW card immediately. If you have not received an email or SMS with instructions on how to set up your virtual card, please contact your Employer.

What is a virtual RIW card?

A virtual RIW card is an electronic version of the physical card. The virtual card can be downloaded onto your mobile phone using the Vircarda App. The Vircarda App generates a QR code to be read and used to swipe in/out of site the same way a physical card. Every time the QR code is scanned, the Vircarda App generates a new QR code to prevent fraud.

For more information about virtual cards and the Vircarda App, please refer to the Quick Guide – Vircarda App and the Virtual RIW card.

How do I download my virtual card?

The RIW virtual card is accessible via a freely-downloadable app called Vircarda. After the app has been downloaded and installed, a worker can load and store their virtual card on their smart phone. To use Vircarda, you must have a compatible smartphone (iOS or Android).

After a virtual card has been requested for you by your Primary Employer, you will receive a detailed email or SMS containing the registration number and PIN for Vircarda. Before the app can be used with the RIW system, the cardholder must register on Vircarda.

The Vircarda app is available for both iPhone and Android and must be downloaded from the appropriate app store. Visit the RIW download page for more information.

Where will my RIW card be sent?

The delivery address for your RIW card is chosen when your Primary Employer requests your card. There is the option for the card to be sent to the company address or to the worker’s home address. Please contact your Employer if you are unsure where the card has been sent to.

What happens if I haven’t received my RIW card?

Please contact your Primary Employer to follow up the status of your physical card.

Your Primary Employer can view the card status and shipment address by viewing your profile via the cards tab. If your card was sent to an incorrect address, the card will hopefully be returned to sender. If the card is returned to the RIW Service Desk, an email will be sent to the address attached to your profile requesting an updated postal address. Your card will be resent to you.

In the meantime, you can access site with your virtual RIW card.

How can I update my contact details?

You can update your personal contact details by logging in to your myRIW account. Check out the Quick Guide – myRIW for instructions on how to set this up. Alternatively, contact your Employer to update your details.

I have lost my RIW card. What should I do?

If you have lost or misplaced your card you should immediately report it to your Employer.

Your Employer can request you a new card through the Rail Industry Worker System at a replacement cost of $85+GST.

The previous RIW card will be de-activated as part of the replacement process. If you find your card after you have submitted a request for replacement, please discard it as it will be deactivated upon the cancellation.

How can I apply for a replacement RIW card?

Your primary employer can request you a new card through the Rail Industry Worker System. The employer can login, search for the workers record, cancel the previous card/provide reason and request a replacement card. Replacement cards cost $85 + GST.

The previous RIW card will be de-activated as part of the replacement process. If you find your card after you have submitted a request for replacement, please discard it as it will be deactivated upon the cancellation.

What is myRIW?

myRIW allows Rail Industry Workers to view their profile on the web. In myRIW you can see your employers, associations, job roles, competencies and medical results. You can also update your email address, mobile or password. If desired, you can ask your employer to make any corrections to your profile.

If you are a newly created worker in the RIW system, you will receive an email invitation to create a myRIW profile to accept an employment request. If you already had a profile in the old Pegasus system, you will not receive an email invitation and must create your new myRIW profile. A short video has been developed to show you how to use myRIW. We have also developed a Quick Guide – myRIW which walks you through the functionality of the system.

To set up myRIW, you will need to have a personal email address. If you require assistance to do this, refer to the Quick Guide – How to set up an email address for myRIW.

You can access the myRIW login via the portal at https://app.riw.net.au/MySkillGuard/Account/LogOn.

If you forget your password, please use the Forgotten Password link on the log in screen.

How do I accept the Permission Access Agreement (PAA)?

To accept the PAA, you must create an electronic profile through myRIW. To help you with accessing and using myRIW, we’ve developed a short video and a printable Quick Guide – myRIW.

Blocks & Suspensions

What is a block?

A block is a restriction that prevents a Rail Industry Worker from working on a specific rail network or on multiple rail networks. The block can be placed at two levels in the system:

1. National Level: which impacts all work sites on all participating rail networks (a national block is referred to as a Rail Industry Worker Program Block).

2. Network Level: which includes all work sites on a specific network only.

These blocks are visible by Access Controllers and Spot Checkers when a worker’s card is swiped.

Who can place a block?

Blocks can only be placed by a Network Operator or by the National Rail Industry Worker Governance Committee via the Service Desk.

When will a Rail Industry Worker Program block be placed on a worker’s profile?

A Rail Industry Worker Program block can be placed in cases of fraud or where a serious safety incident occurs. If the Network Operator believes the matter should be escalated to the National Rail Industry Worker Governance Committee for consideration, a national Rail Industry Worker Program block is applied.

These types of incidents are categorised under the Rail Safety National Law as a Category A – Notifiable Occurrence.

When will a Network Operator block be placed?

Network Operators reserve the right to place and remove a block on any Rail Industry Worker from their network. This could be a result of any type of breach, incident or accident (in accordance with their network rules and procedures).

Examples include:

  • Failure to comply with the Network Operator’s Drug and Alcohol Management Program
  • Serious/critical safety breach
  • 5 year card replacement cost $85 + GSTOther valid reason as determined by the Network Operator

What is a suspension?

A suspension is the temporary removal of a worker’s role or competency. There are two levels of suspension:

1. Role suspension – this will prevent the Rail Industry Worker from undertaking work in the suspended role.

2. Competency suspension – this will prevent a Rail Industry Worker from undertaking work in any role where the suspended competency is required.

Who can suspend a National or Network role or competency?

These suspensions can be placed by a Network Operator or by the National Rail Industry Worker Governance Committee via the Service Desk.

When will a National or Network role or competency suspension be placed?

National and Network suspensions can be placed for any of the following reasons:

• Any incident that results in the Rail Industry Worker demonstrating reckless act or legislative breach or organisational breach;

• The Rail Industry Worker is the subject of any action resulting from drug & alcohol testing;

• Safe working breach;

• Wherever a time-based remedial action is considered such as a training/mentoring program to upskill the Rail Industry Worker;

• Competence and/or performance has – or may have – the potential to impact safety or is called into question;

• The Rail Industry Worker is unable to meet competency requirements or re-certification is not granted;

• Advice has been received that the Rail Industry Worker no longer meets the requirements of national health standards;

• The Rail Industry Worker has contravened a Fatigue Management Program;

• Other valid reason as determined by the Network Operator

What is an Employer based role and competence suspension?

Premium Functionality Employers have the ability to create their own job roles and competencies to manage works within their organisation.

Employers with the permission to create employer-based job roles and competencies reserve the right to suspend, modify or reinstate a Rail Industry Worker’s site specific role or competency.

When will an Employer based role and competence suspension be placed?

Employer based suspensions can be placed for any of the following reasons:

• Overstaying fatigue limits

• Safe working breach

• Rail Industry Worker is carrying out any work in an unsafe or unsatisfactory manner

• Infringement of any safety rule or regulation

• A person is performing work for which he/she is not suitably qualified

• A person is guilty of misconduct

• A person has a non-negative alcohol or drug result

• It is considered that the person is unsuitable to work in the vicinity of railway tracks or any of the equipment associated therewith, including not holding the necessary certification or licences required

• Other valid reason as determined by the owner of the employer role/competency

Note: If a Rail Industry Worker is involved in a serious safety breach (including drug and alcohol) or the employer believes that the Rail Industry Worker should be blocked for other reasons, the Contractor in Charge or the employer should notify the relevant Network Operator to request that a block be placed on the Rail Industry Worker. The Network Operator will then determine whether a block is required.

What is a Rail Industry Worker National Block resulting from a medically recorded drug failure?

Rail Industry Workers are required to undergo health assessments, which can include a drug and alcohol test. If the drug or alcohol test comes back as confirmed positive, the Authorised Health Professional (AHP) records the results on the workers profile. The RIW system automatically places a National block on the worker.

This block is in place with each Network Operator Australia-wide. If any of the Network Operators has a rehabilitation mechanism or policy to support lifting the block on their network, the Network Operator can lift the block for their network only. However, the block will remain in place for all other Network Operators.

What are the rules around blocks and suspensions?

While there are several reasons why a block or suspension can be placed on a Rail Industry Worker, these are generally targeted towards competency management and not behavioural management. Managers/Supervisors must remember to remove any suspension as soon as practicable.

How can a block or suspension be disputed?

Disputes concerning blocks should be lodged in writing to the Australasian Railway Association, who will aim to mediate a reasonable outcome. Please email [email protected].

Pricing & Fees

Will there be a change to the pricing structure?

Yes. There has been a change to the RIW Program fee structure and associated services from 28 June 2019. Future services will be delivered with fewer fee categories. These categories can be broken down into company and cardholder fees.

What fees are paid by companies?

For companies with RIW cardholders, there is a simple six-tier structure for calculating the annual company subscription fee. The fee is based on the number of primary RIW cardholders working for that company when Metro Trains Australia received migrated worker data from Pegasus on 20 May 2019, or when the company registered for the RIW Program. The fee covers multiple project sites run by an organisation for one annual fixed cost, which means that organisations pay once, rather than paying for each project site. The annual company subscription fee will be reviewed periodically.

The amount payable covers multiple features including:

  • All software features and functions including the main user interface, smartphone apps, 24 hour, 365 days a week Service Desk and Rail Industry Worker self-checking capability (myRIW)
  • Reporting configuration/design/creation
  • Additional new sites and zones for projects led by your organisation
  • Immediate worksite access following ID verification of new RIW Participants via e-Card
  • Direct uploading of competence evidence by participating training organisations and health professionals

What fees are paid by companies for cardholders?

To have an active card in the RIW system, a yearly subscription fee is payable for each worker.

  1. First year registration fee = $100+GST for the initial ID check and card issuance.
  2. Annual renewal fee = $30+GST
  3. Fifth year renewal fee = $85+GST (this covers the cost of a new card being issued)
  4. Tenth year renewal fee = $100+GST (this covers an ID check and a new card being issued)

If a worker loses their card, the replacement fee is $85+GST.

To fast track a competency verification, the fee is $55+GST.

When does my company need to pay their annual company subscription fee?

During transition, annual company subscriptions fees were due on 31 July 2019. Please refer to the Quick Guide – How to pay the annual company subscription fee for details. The default payment setting for Tiers 2-5 is via credit/debit card or PayPal. Tier 1 organisations can either pay immediately online, or through pay on account (POA).

For new companies entering the scheme, the annual company subscription is due immediately and annually thereafter.

If companies do not pay their annual company subscription fees, access to the RIW system will be removed and employees will be disassociated from the company.

Is there a fee for replacing a lost, stolen or damaged RIW card?

Yes. If a worker requires a replacement card due to it being lost, stolen or damaged, the fee is $85+GST.

When do employers get notified on due payments?

The company primary contact will receive the annual company subscription fee and cardholder subscription reminders automatically via email, triggered at 12, 4 and 1 week prior to their expiry.

Employers can also view all upcoming subscription renewals easily from within the RIW System by going to the Expiries tab. Please refer to the Quick Guide – Monitoring Expiries for further guidance.

Can I receive a refund?

No, all purchases are final. No refund will be provided for cancelled applications.

Do I have to pay for each workers subscription even with association and secondary employment?

No. The Primary Employer of the worker is responsible for paying for the workers subscription.

Secondary or Associated Employers are not required to pay any cardholder fees.

If there were 3 employers in Pegasus with 1 worker, which will be the Primary Employer in the new system?

The employer who last paid the subscription fee.

What are the payment options? Can we raise a purchase order?

PayPal or credit/debit card is the only option for processing payments for Tiers 2-5 companies.

Pay on Account is an available option for Tier 1 fee paying companies only.

We are a Tier 1 company. What can we put on Pay on Account?

All cost items can be placed on Pay on Account. This includes ID checks, subscription costs and fast track services. Tier 1 companies also have the ability to pay via PayPal as well, i.e. a company may wish to pay the annual subscription on Pay on Account, but ID checks on PayPal.

Data Security & Privacy

What is the Permission Access Agreement (PAA)?

The PAA serves a number of purposes, including informing rail industry workers and other system users entering and accessing personal information into the system about:

  • the purposes of the RIW Program and why information is collected;
  • the types of information collected for the RIW Program;
  • the way personal information is stored, used, managed and deleted;
  • who may access the information and the circumstances they can do that under

The PAA provides assurance to RIW workers that their personal information is used, stored, handled and disclosed for the RIW Program in a controlled manner. Acceptance of the terms of the PAA ensures:

  • that users enter complete, accurate and up to date information into the system;
  • compliance with MTA’s Privacy Policy (which is accessible via the PAA) and other applicable employer policies;
  • responsible use of RIW cards

Metro Trains Australia (MTA), as the provider of RIW program services, is obligated to comply with all applicable laws, including data privacy and security requirements. All RIW participants must provide consent for MTA to store their data – this consent must be given by the worker in order to hold their RIW card. If a worker does not accept the terms of the PAA , they will not be able to access or use the RIW system.

How does a worker accept the Permission Access Agreement (PAA)?

To accept the PAA, a worker must create an electronic profile on myRIW. To help workers with accessing and using myRIW, we’ve developed a short video and a printable Quick Guide – myRIW to assist them with setting up their profile and accepting the PAA.

myRIW can be accessed from the login button in the top right of the screen, or at https://app.riw.net.au/MySkillGuard/Account/LogOn.

How does MTA comply with Privacy Laws?

The protection of personal information in the private sector is required by the Privacy Act 1988 (Cth) and, where applicable, State and Territory privacy laws (collectively the “Privacy Laws“) and Metro Trains Australia (MTA) are bound to comply with these Privacy Laws as they apply to our business. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information.

MTA manages personal information for the purposes of the Rail Industry Worker Program (RIW Program). The RIW Program provides an online competency and safety management system for Australian rail workers. It is owned and endorsed by the Australasian Railway Association (ARA) and operated by MTA.

How can I get my data in the future?

Subject to certain exemptions provided for under the Privacy Laws, Rail Industry Workers have the right to access Personal Information MTA holds about them. MTA will also take reasonable steps to keep accurate and up to date Personal Information which we hold about Rail Industry Workers. If a Rail Industry Worker believes that the Personal Information that MTA holds about them is inaccurate, incomplete, out of date or no longer relevant, please notify MTA via the contact details below.

If you would like to seek access to Personal Information that MTA may have about you or update that information, then please contact the RIW Service Desk on 1300 101 682 or [email protected] in the first instance, or write to Metro Trains Australia’s Privacy Officer via the details below.

Catherine Speers
Privacy Officer
Metro Trains Australia Pty Ltd
GPO Box 1880
Melbourne VIC 3001

How does MTA manage cyber security?

MTA strives to ensure the security, integrity and privacy of information we collect. MTA has established reasonable security measures to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure in contravention of MTA’s Privacy Policy for the RIW Program. MTA’s employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any Personal Information held by us. MTA review and update our security measures in light of current technologies, working in an ISO 27001 Information Security Management System framework.

What personal information do we collect?

For the RIW Program, MTA may collect a workers name, gender, photo, date of birth, address, contact details, identification information (e.g. signatures, driver’s licence), health information (e.g. fitness for work assessments, medical records, and results of drug and alcohol tests), competency information (e.g. skills, credentials, registrations and qualifications), right to work details (e.g. visas and passports), work roles, site attendance timestamps, employment history, emergency contact and other personal information as required for the RIW Program.

Why do we collect and how do we use personal information?

MTA collects and uses Personal Information in order to manage and provide services in relation to the RIW Program.

MTA will only disclose Personal Information that we collect for the RIW Program to:

  • The Australasian Railway Association;
  • Rail Transport Operators and other organisations that wish to access and use the RIW Program;
  • MTA’s contractors, agents and advisors helping us to manage and provide services in relation to the RIW Program;
  • Authorised health practitioners;
  • Other entities as required or permitted by law.

Personal Information will only be disclosed to these entities to the extent that those entities are entitled to access that information under the RIW Program.

RIW System

I’ve made a spelling mistake on a person’s profile. How do I fix it?

If you have made a mistake on a workers profile and you have not yet requested their ID check, you should contact the Service Desk on 1300 101 682 to have this amended before requesting an ID check. In the instance the worker has already completed the ID check, you will need to contact the RIW Service Desk and follow the change name process, and then resubmit the ID check to have it processed again.

How do I add a photo to a workers profile?

When adding a new worker to the system, you will be required to upload a recent photo to the workers profile prior to requesting their ID check. You can do this by clicking on the upload photo hyperlink below the workers default photo. The photo will need to meet RIW photo requirements, and have been taken within the last 6 months. The maximum file size is 10mb and accepted file types are *.jpg *.jpeg *.pdf and *.png.

Will I receive reminders of expiring competencies and medicals etc.?

Yes, the RIW system will send automated email notifications to the employer at 90, 60 and 30 days before the expiry date. The employer can check a flag on the workers profile for the system to notify them of pending expiries.

The Employer Administrator can view the expiries of competencies, cards, medicals, subscriptions and ID checks at any time on the expiries tab on the RIW system. This tab shows all workers who fall within 90, 60 and 30 days before the expiry dates for these categories.

What is the reporting functionality like in the RIW System?

The RIW system reporting functionality is both powerful and flexible. The system enables users to create fully customisable reports whenever they like, on a real-time or scheduled basis. These reports can also be saved and re-run the next time they’re needed.

The range of options are available to employer administrators, the system will also offer pre-defined reports for all user permission level on top of customisable reports for employer administrators. In addition, all reports can be exported, should companies wish to run their own data analytics activities. Refer to the Quick Guide – Creating Reports for more information.

What is the speed of uploading an attachment to a competency?

The speed of uploading new competencies in the RIW System will depend on your internet speed and the size of the file. On a reasonable internet connection, this should only take a few seconds.

How does the system manage projects with multiple Principal Contractors?

In the new RIW System, the Network Operator is responsible for selecting one Contractor in Charge for each Project. Where the Contractor in Charge is also the Principal Contractor (for OHS purposes), there will still only be one Contractor in Charge in the system. Where the Project is being delivered by a Joint Venture and the Contractor in Charge is an accredited rail transport operator, but the Joint Venture wishes to nominate a Principal Contractor (for OHS purposes), this can still take place.

However, within the RIW System, the Contractor in Charge is whoever was selected by the Network Operator at the creation of the Project.

Can employment requests be resent?

You can resend an employment request to a worker by navigating to the home page in the RIW system, choosing the employment request icon, and then selecting resend employment request.

Can I search the entire RIW System for workers using the ‘Find a person with a suitable job role’?

No, this feature only enables a Primary Employer to search for workers they employ directly, as well as any workers listing the company as a Secondary Employer or who are associated with the company.

Can you view workers after you have ended their employment?

No. Companies have no visibility over workers once they end their employment or association.

Only primary, secondary and associated employers have visibility of a workers profile.

How does an employer associate with a worker before they go on site?

The employer can ‘Search for New Associates’ using the worker’s surname, RIW number and date of birth. Once found, the employer submits an association request. Once the request has been approved by the worker in myRIW, visibility of the worker’s profile is enabled.

How do employment requests work? Can a worker manage this process?

No. A worker cannot manage this process. A worker can only accept an employment request sent by an Employer.

What if the Employer Administrator goes on leave? How can workers manage their profiles?

Employer Administrators have the ability to create additional administrative users for their organisation, enabling coverage during annual leave etc. Refer to the Quick Guide – Creating new RIW system administrator users.

I have forgotten my password, what do I do?

If you have forgotten your password, click forgotten password and confirm your username and email address. The RIW system will email you a link to reset your password.

If login problems persist please contact the RIW Service Desk on 1300 101 682 as your account may be locked. This can occur after an incorrect password is entered in 5 times.

Primary & Secondary Employers

What are the relationships between the worker, employer and the RIW System?

The following relationships exist in the RIW System:

Primary Employer: The primary employer is the worker’s direct employer, with full edit rights to the worker’s profile.

Secondary Employer: The secondary employer supports transient workers who may work for other employers. The secondary employer has read-only access to the worker’s profile. A worker can have one Primary Employer and up to two Secondary Employers.

Associated Company: Associated companies have advance visibility of a worker before they arrive on Site. This is typically used to ensure a worker is compliant with the employer’s work requirements ahead of time.

Automatic association to a worker’s profile upon swipe in: The Contractor in Charge of a Project has automatic linkage to a worker’s profile once the worker is swiped onto a Site under that Project. The Contractor in Charge has read-only visibility of the worker’s profile. Note that this visibility extends all the way up to the Network Operator.

Are workers automatically associated by swiping onto a site?

Yes, the worker is automatically associated when they are swiped onto site by either an Access Controller or Spot Checker.

The Contractor in Charge of a Project has automatic linkage to a worker’s profile once the worker is swiped onto a site under that Project. The Contractor in Charge has read-only visibility of the worker’s profile.

As a secondary employer, how will we be able to edit the workers profile in the RIW system?

Secondary Employers have no edit rights over a worker’s profile. Only the Primary Employer has edit rights.

How can I allow a secondary employer?

A secondary employment request can only be sent to workers with a Primary Employer who have the ‘Share Employment’ checkbox ticked by the Primary Employer.

If this checkbox is ticked, the employer can then ‘Search for New People’ using the worker’s surname, RIW number and date of birth. The worker will appear on screen and an employment request can then be sent to the worker. When the worker logs into myRIW and accepts the employment request, the worker’s profile will become visible to the Secondary Employer.

If the worker does not have the ‘Share Employment’ checkbox ticked, the worker needs to ask their Primary Employer to tick it.

How does association work across different Network Operators?

The moment the worker is swiped onto site with a Network Operator, the worker’s profile is linked to the project where the site resides under that Network Operator. If the worker then moves to a project managed by another Network Operator, the moment the worker is swiped into the new site, the link is made and the worker’s profile will now be visible to the Contractor in Charge of the new project under the new Network Operator. A worker can be associated to multiple networks.

What happens if a role has not been allocated by the Primary Employer and the worker requires a new role with the Secondary Employer?

Changes to the worker’s profile must occur via the Primary Employer. This includes adding job roles and competencies to the worker’s profile.

If the worker requires changes of jobs roles and competencies, the worker will need to request the Primary Employer to make these changes.

What happens if a worker rejects an association request? Will there be a notification?

Employer Administrators can monitor association requests via the dashboard within the RIW System. Here they can see all requests that have been accepted and rejected.

What happens if the previous Primary Employer hasn’t released the worker?

The worker should contact the previous employer and ask them to end employment. If this is unsuccessful, the worker can submit an Ending Primary Employment Service Request.

What if I’ve submitted a previous request with Pegasus to add a worker?

Submit a service request to the RIW Service Desk, attaching a copy of the transfer form. The RIW Service Desk will complete the transfer.

Can Secondary Employers add roles?

No, only Primary Employers have the ability to make any changes to a worker’s profile.

Will there be notifications for the employer when the requests are approved/rejected?

Yes, but notifications will only appear within the RIW System.

Card Checking

How long will it typically take to scan a card?

This is heavily influenced by your own data connectivity at the time of checking the card. However, it should typically take no more than 2-3 seconds.

It may take a couple of minutes when scanning on site for the first time, but after that it will only take a few seconds. When you open the RIW App for the first time, it will take a few moments to synchronise the site data.

Can I perform spot checks without being a RIW cardholder myself?

No. All Spot Checkers and Access Controllers must be RIW cardholders in order to check other workers cards.

How will cards be checked in remote areas with limited internet access?

If the card checker has an Android device, the smartcard can be accessed using technology called Near Field Communications (NFC). This reads the chip that is embedded in the smart card. The card checker does not need to be connected to the mobile network for this function to work in the field.

If the card checker has an Apple device or an Android without NFC, and the smartcard QR code has been scanned in an area that is connected to the mobile network, the information remains available in the memory cache of the phone. The RIW App displays the record that was last checked with the live database, but will automatically update records once the phone synchronises back to the server in an area with connectivity.

Medicals

Can I use my current medical?

Medical information was transferred to the RIW system during transition from the previous service provider Pegasus on 28 June 2019.

If you need to upload a new medical certificate, please ask your Employer to submit the relevant document via the Upload Medical Certificate Service Request on the RIW website.

What happens with the worker subscription if the worker I want to employ fails their medical?

When registering a brand new RIW worker, a ‘basic’ profile containing the workers core details is created in the RIW system. At this stage there is no requirement for a worker payment subscription.

After the workers profile is created, the worker can undertake the required medical through a registered Authorised Health Professional (AHP). The AHP will upload the workers pass/fail certificate to the workers basic profile.

Naturally, if the worker fails the medical, the employer can choose not to employ the worker and simply insert a ‘leave date’ for the worker’s employment. Once this occurs, the worker’s profile will be removed from the employer’s account.

After the new RIW participant has passed the medical, then their employer can proceed with payment which will trigger the ID check step and card production.

How will employers be notified if a worker is unfit for duty?

If an RIW worker is deemed unfit for duty or fails a drug and alcohol test, the Primary Employer will be emailed with the medical update. Additionally, the outcome of all medicals will be visible to the employer by viewing their profile in the system as soon as the data is uploaded.

Why do rail workers need to be medically assessed?

The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The national standard enables a consistent application of health standards across the rail industry, ensuring that medical criteria reflect the latest knowledge of health conditions and the impact on safe working performance. The National Transport Commission (NTC) reviews the national standard every three years. The 2017 Standard came into effect on 1 February 2017 and applies to all rail transport operators and rail safety workers in Australia.

Rail transport operators endorse selected doctors and health professionals to undertake medical assessments. All health assessments for rail safety workers are conducted in line with the current edition of the national standard.

How can I fast track a medical assessment?

If a rail worker is required to go out on track , you can elect to fast track the medical assessment (and any required competencies) for $55+GST. Fast track medicals will be processed within 8 business hours. Follow the instructions in the Quick Guide – Fast track medicals.

TfNSW Transition

When will the new RIW cards be issued to TfNSW Rail Industry Workers?

The transition to the new RIW cards will be phased over time commencing 1 October 2019. TfNSW will be working with their supply chain, employers and network operators to agree actual dates and transition phasing.

Why has there been a delay with the TfNSW transition?

TfNSW consulted with industry and stakeholders, and it was clear that the current program of capital investment into the rail network in NSW has increased the complexity of the transition from Pegasus to the Rail Industry Worker Program. As a result, the Transport Cluster (TfNSW; Sydney Trains; Sydney Metro; NSW Trains; RMS) will adopt a phased implementation to the RIW System from 1 October 2019.

TfNSW will be working towards a smooth transition and keeping all stakeholders informed along the way.

Why was there a change needed when the other system worked?

The new system has a strong focus on data protection, privacy and security. The system will give network operators, industry employers and contractors-in-charge a clear line of sight to workers who are swiped into projects, sites and zones. It will also deliver virtual smartcard capability on Android and iPhones, online ID checks and permission-based screen features for network operators, industry employers and card holders.

The myRIW feature will enable card holders to log on and see their full profile including employers, associations, job roles, competencies and medical results. They’ll also be able to update their contact details, accept employment and association requests, as well as end associations with employers and projects.

The new system will also see evidence verification completed by the assessing body, with training certificates and medical results uploaded directly by approved Registered Training Organisations or Authorised Health Professionals.

Why are there no delivery dates being confirmed?

TfNSW will adopt a phased implementation to the Rail Industry Worker system from 1 October 2019. The transition will roll out on a site-by-site basis, with all sites completed by 13 December 2019. However, if you only work at or on the Sydney Metro Central Station Mainworks or the Sydney Siding and Junction Project you will not be required to transition to the new RIW system.

MTA will conduct training sessions for the TfNSW contractors to support this transition over zoom conferencing starting from the 1st week of October. These sessions will run over 5 weeks. To support all other participants, a suite of instructional tools and a communications toolkit has been developed to help the rail industry in NSW make the transition to the system.

If it is a phased approach, what if employees must go to multiple sites with different check in processes? How will it work?

Until such time as the transition to the RIW Program is complete, rail industry workers can continue to access every site in NSW with their existing Pegasus Rail Safety Worker card, even if they have been issued with a new RIW card. Pegasus machines will continue to operate at all sites until full transition to RIW is complete.

The Pegasus Rail Safety Worker system will still be available at all sites across NSW.

Do TfNSW employees keep their Pegasus card?

Pegasus Rail Safety Worker cards will continue to be used on site until further notice is given about when the site has transitioned to the RIW system by the Principal Contractor.

What happens if a rail industry worker works with a Principal Contractor using both the Pegasus and RIW system?

A rail industry worker who has been issued with a RIW card will still need to hold on to their Pegasus Rail Safety Worker card in order to work for Principal Contractors who still use Pegasus on their site. You should contact your Principal Contractor to understand their site requirements prior to going to site.

Some rail industry personnel have received an email from RIW instructing them to upload their virtual card onto their smart phone. What should they do?

Workers need to retain their Pegasus cards and continue to use them to access work sites until the Principal Contractor has notified them otherwise. Worker’s should continue the process of registering their details in myRIW to ensure their information is current and up to date, as well as signing the Permission Access Agreement. You can install your virtual RIW card at any time by following the instructions in the email, or by accessing the Quick Guide – Vircarda App and the Virtual RIW card available on the RIW website.

Authorised Health Professionals

Find your nearest AHP

Use this search facility to find a local Authorised Health Professional (AHP).
Note that some AHPs will take advantage of the direct upload capability, enabling them
to speed up the process by loading medical results directly into the RIW
System.

Practice name
Doctor name
Postcode
Country/State
SEARCH

Download full list of Authorised Health Professionals

Practice name Doctor’s name Suburb/City Category Direct Upload


AHP Scheme

The AHP Scheme provides a low maintenance and easily accessible directory of participating Authorised Health Professionals. Workers who require a medical assessment can search the RIW website for their closest participating AHP, who is empowered to conduct a medical examination that will be accepted by the participating RIW organisations.

The AHP Scheme is non-mandatory but has been created to provide national consistency and transferability across the rail industry by the Australasian Railway Association and Rail Industry Safety Standards Board (RISSB). It is the responsibility of the Network Operator to appoint and manage delegated Authorised Health Professionals and Chief Medical Officers.

Only those AHPs who have completed the RISSB training and assessment, as delivered by a recognised AHP trainer, will be displayed in the AHP list.

To become an RIW Program registered AHP, click here.

National Standard for Health Assessment of Rail Safety Workers

The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The national standard enables a consistent application of health standards across the rail industry.

Network Operators have a responsibility to minimise risks and protect the safety of the public, workers and the environment. Rail operators endorse selected doctors and health professionals to undertake medical assessments. All health assessments for rail safety workers are conducted in line with the current edition of the national standard.

The national standard was developed in consultation with industry, rail unions, rail safety regulators and health professionals to provide practical guidance for rail transport operators for managing the risks posed by the ill health of rail safety workers.

The National Transport Commission (NTC) reviews the national standard every three years. The 2017 Standard came into effect on 1 February 2017 and applies to all rail transport operators and to all rail safety workers in Australia.


AHP Training Program

The National Standard for Health Assessment of Rail Safety Workers provides guidance for rail transport operators to meet their legislative obligations in managing the risks posed by the ill-health of rail safety workers. That guidance includes the selection and management of the health professionals who carry out health assessments on behalf of those operators; referred to as Authorised Health Professionals (AHPs).

While the responsibility for selection and management of AHPs rests with the rail transport operators, a number of organisations are working together to establish a non-mandatory scheme to help embed the standard within the industry. The Rail Industry Safety Standards Board (RISSB) and the Australasian Railway Association (ARA), with the support of a cross-industry group of Chief Medical Officers (CMOs), are supporting the standard as a consistent approach to managing the health of rail workers across Australia.

RISSB works with CMO’s to develop and maintain a set of training materials to ensure that AHPs are trained to the standard, while the ARA captures the details of trained AHPs within the RIW System. The training program is considered best practice by the consulted Chief Medical Officers, even though it does not represent an official unit of competency or lead to a formal qualification.

For more information email [email protected] or contact the RIW Program Service Desk on 1300 101 682.

If you would like to organise a training session, scroll down to see a list of contacts who can deliver training to the national standard for Category 1, 2 and 3 rail medicals.

Name Company Location Contacts
Armand Casolin Sydney Trains NSW
Sydney 2000
[email protected]
02 8575 0495
Chris Walls KiwiRail NZ
Auckland 1351
[email protected]
+64 9 524 4137
Craig White Sonic HealthPlus Perth Airport WA
Perth Airport 6105
[email protected]
08 9230 0200
David Jones Sonic HealthPlus Brisbane CBD QLD
Brisbane 4000
[email protected]
07 3055 5971
Gina Campana V/Line Pty Ltd VIC
Melbourne 3000
[email protected]
03 9619 5010
Joel Silbert OSHGroup WA
Wembley 6913
[email protected]
08 6298 8400
June Sim Southbank Central WA
South Perth 6151
[email protected]
08 9367 2800
Keith Adam Sonic HealthPlus Brisbane CBD QLD
Brisbane 4000
[email protected]
1300 588 440
Maria Mazaheri Aurizon QLD
Brisbane 4000
[email protected]
07 3019 1818
Maureen McDonald Workforce Health Assessors TAS
Hobart 7000
[email protected]
0425 272 215
Stuart Turnbull Sonic HealthPlus Flagstaff VIC
Melbourne 3000
[email protected]
03 9224 8398
Thang Vuong Corporate Health Group Pty Ltd SA
Mile End 5031
[email protected]
08 8354 9800
Tim Drew Jobfit SA
Wayville 5034
[email protected]
08 8177 6800


AHP Registration Process

Authorised Health Professionals must meet specific selection criteria which focus on the health professional’s knowledge and understanding of the rail occupational environment. To register:

Step 1 – Talk with the relevant Rail Network Operator

Step 2 – Book in and attend training with one of the authorised Chief Medical Officer’s listed above

Step 3 – Supply your online training questionnaire to your AHP Trainer who will issue your RISSB certificate

Step 4 –Submit both the AHP certificate and signed Terms of Reference with your AHP registration request

Step 5 – MTA will update the approved AHP list


Partners of the AHP Scheme

Australasian Railway Association

The ARA is the peak body for rail in Australia and New Zealand, representing all sectors of the rail industry. The ARA owns the Rail Industry Worker Program (RIW), working with the program service provider Metro Trains Australia (MTA). The ARA oversees the national list of endorsed Authorised Health Professionals.

http://ara.net.au/

Rail Industry Safety Standards Board

The Rail Industry Safety Standards Board (RISSB) works with industry to provide training materials to ensure that medical professionals are trained against the National Standard for Health Assessment of Rail Safety Workers. RISSB will provide the medical professional with a certificate at the completion of training, which endorses them as an Authorised Health Professional.

http://www.rissb.com.au

Office of the National Rail Safety Regulator

The Office of the National Rail Safety Regulator (ONRSR) is an independent body corporate established under Rail Safety National Law. The primary objectives of ONRSR are to encourage and enforce safe railway operations and promote and improve national rail safety. ONRSR states that rail transport operators must ensure, so far as is reasonably practicable, that workers must be of sufficient health and fitness to carry out work safely. ONRSR reminds industry that it is the responsibility of the rail transport operator to determine whether a health professional is qualified to conduct rail safety worker health assessments.

http://www.onrsr.com.au/

National Transport Committee

The NTC is an independent advisory body that provides quality, impartial advice and national land transport reform proposals to government through the Transport and Infrastructure Council. The NTC reviews the National Standard for Health Assessment of Rail Safety Workers every three years.

http://www.ntc.gov.au/

Registered Training Organisations

Registered Training Organisations (RTOs) are the providers and assessors of rail based training.

Find a RTO

Nationally Recognised RTOs

Rail workers
seeking to develop skills in specific rail related tasks can obtain their
national units of competence from training providers approved by the Australian
Skills Quality Authority (ASQA). To find a nationally approved training
provider, visit training.gov.au

Network Operator Approved RTOs

Network
Operators in various states require certain competencies to be obtained from
specific training providers. The list of Network Operator Approved RTOs and the
relevant courses can be found below.

RTOs
Network Operators
Accell Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

PO Level 1

PO Level 2

PO Level 3

PO Level 4

Safeworking Level 1

Safeworking Level 2

Track Vehicle Operator - NSW ARTC NTSA Part B - NCOP

ARTC - Aluminothermic Welding

ARTC - Adjust rail

SA Track Worker Level 1

SA Track Worker Level 2

SA Track Worker Level 3

SA Track Worker Level 4Defined Interstate Network (CoP)

ARTC Addendum

ARTC No Authority Required - NAR

ARTC - Track Examiner

ARTC - Track Certifier

ARTC - Check and repair track geometry

ARTC - Examine track infrastructure

ARTC - Visually inspect track infrastructure

ARTC - Control Rail Traffic Movement

ARTC Track Force Protection Coordinator Level 3 - Victoria Safeworking requirement in VIC (TA20 territory)

QR

QR - Protection Officer 1 (PO1)

QR - Key Switching Signals

QR - Railway Track Signals

QR - Rail Corridor Protection Officer (RCPO)

QR - Protection Officer 2 (PO2 TOA)

QR - Handsignaller

QR - Protection Officer 2 (PO2 TWA)

QR - Communications

QR - Lookout Working

QR - Temporary Speed Restrictions

Working in Electrified territory

John Holland

All competencies currently on scope

V/Line

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

Centre for Excellence in Rail Training Pty Ltd - CERT

TfNSW

TLIF2080 Safely Access the Rail Corridor

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

PO Level 1

PO Level 2

PO Level 3

PO Level 4

Safeworking Level 1,Safeworking Level 2

Track Vehicle Operator - NSW ARTC NTSA Part B - NCOP

ARTC - Aluminothermic Welding

ARTC - Adjust rail

SA Track Worker Level 1

SA Track Worker Level 2,SA Track Worker Level 3

SA Track Worker Level 4Defined Interstate Network (CoP) ,ARTC Addendum,

ARTC No Authority Required - NAR,ARTC - Track Examiner,ARTC - Track Certifier,ARTC - Check and repair track geometry

ARTC - Examine track infrastructure

ARTC - Visually inspect track infrastructure

ARTC - Control Rail Traffic Movement,ARTC Track Force Protection Coordinator Level 3 - Victoria Safeworking requirement in VIC (TA20 territory)

QR

TLIF2080 Safely Access the Rail Corridor

QR - Protection Officer 1 (PO1)

QR - Key Switching Signals

QR - Railway Track Signals

QR - Rail Corridor Protection Officer (RCPO)

QR - Protection Officer 2 (PO2 TOA)

QR - Handsignaller

QR - Protection Officer 2 (PO2 TWA)

QR - Communications

QR - Lookout Working

QR - Temporary Speed Restrictions

Working in Electrified territory

MTM

TLIF2080 Safely Access the Rail Corridor (TTSA)TFPC 3.1 (From 01/10/2018)

TVO1(From 01/10/2018)

John Holland

All competencies currently on scope

V/Line

TLIF2080 Safely Access the Rail Corridor

TVO-01

TFPC 3.2

Handsignaller 2.2

DPTI

ASQA accredited courses are currently accepted.

Competency Australia Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

John Holland

All competencies currently on scope

DPTI

ASQA accredited courses are currently accepted.

DPTI Rail Operations Learning and Development unit

DPTI

TLIF2080 Safely Access the Rail Corridor

Go-Train Industry Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

PO Level 1

PO Level 2

PO Level 3

PO Level 4

Safeworking Level 1,Safeworking Level 2

Track Vehicle Operator - NSW ARTC NTSA Part B - NCOP

ARTC - Aluminothermic Welding

ARTC - Adjust rail

SA Track Worker Level 1

SA Track Worker Level 2,SA Track Worker Level 3

SA Track Worker Level 4Defined Interstate Network (CoP) ,ARTC Addendum,

ARTC No Authority Required - NAR,ARTC - Track Examiner,ARTC - Track Certifier,ARTC - Check and repair track geometry

ARTC - Examine track infrastructure

ARTC - Visually inspect track infrastructure

ARTC - Control Rail Traffic Movement,ARTC Track Force Protection Coordinator Level 3 - Victoria Safeworking requirement in VIC (TA20 territory)

QR

QR - Protection Officer 1 (PO1)

QR - Key Switching Signals

QR - Railway Track Signals

QR - Rail Corridor Protection Officer (RCPO)

QR - Protection Officer 2 (PO2 TOA)

QR - Handsignaller

QR - Protection Officer 2 (PO2 TWA)

QR - Communications

QR - Lookout Working

QR - Temporary Speed Restrictions

Working in Electrified territory

DPTI

ASQA accredited courses are currently accepted.

H&I Safty and training P/L

John Holland

All competencies currently on scope

IAC Safety Services

John Holland

All competencies currently on scope

John Holland Group

MTM

TLIF2080 Safely Access the Rail Corridor

TTSA

Lookout

Handsignaller

TVO1

V/Line

TLIF2080 Safely Access the Rail Corridor

TVO-01

DPTI

ASQA accredited courses are currently accepted.

Metro Academy

TfNSW

TLIF2080 Safely Access the Rail Corridor

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

MTM

TLIF2080 Safely Access the Rail Corridor

TLIF2080 Safely Access the Rail Corridor Refresher

TTSA

MCSR

MTM Safety & Environment

Lookout

Lookout Renewal

Handsignaller

Handsignaller Renewal

TFPC 3.1,TFPC 3.1 Renewal

TFPC 3.2

TFPC 3.2 Renewal,TFPC 3.3

TFPC 3.3 Renewal,TVO 1

TVO Renewal

Safeworking 1 (Competent Employee)

Permit to Work

OSO

V/Line

TLIF2080 Safely Access the Rail Corridor

TVO-01

TFPC 3.2

Handsignaller 2.2

DPTI

ASQA accredited courses are currently accepted.

Mrwed

John Holland

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

Optec

John Holland

All competencies currently on scope

Pinnacle

John Holland

All competencies currently on scope

DPTI

ASQA accredited courses are currently accepted.

PTAWA

PTAWA

TLIF2080 Safely Access the Rail Corridor

PTA Training Certificate: SW

PTA Training Certificate: IA

PTA Training Certificate: PO1

PTA Training Certificate: PO2

PTA Training Certificate: PO3

PTA Training Certificate: PPO

PTA Training Certificate: RRV Safeworking

PTA Training Certificate: RTC Urban

PTA Training Certificate: RTC Country

PTA Training Certificate: OO

PTA Training Certificate: Track Machine

PTA Training Certificate: PRES

DPTI

ASQA accredited courses are currently accepted & PTWA

Queensland Rail

QR

QR Authority to Thermite Weld rail

QR Authority to Arc Weld rail

QR - Protection Officer 1 (PO1)

QR - Key Switching Signals

QR - Railway Track Signals

QR - Rail Corridor Protection Officer (RCPO)

QR - Protection Officer 2 (PO2 TOA)

QR - Handsignaller

QR - Protection Officer 2 (PO2 TWA)

QR - Communications

QR - Lookout Working

QR - Temporary Speed Restrictions

QR Authorised Person Card

QR - Protection Officer Psychometric Testing

QR - Handsignaller Psychometric Testing

Working in Electrified territory

Temporary Traction Bonding

DPTI

ASQA accredited courses are currently accepted.

Southern Cross Rail Training Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

Swetha International Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

QR

QR - Protection Officer 1 (PO1)

QR - Key Switching Signals

QR - Railway Track Signals

QR - Rail Corridor Protection Officer (RCPO)

QR - Protection Officer 2 (PO2 TOA)

QR - Handsignaller

QR - Protection Officer 2 (PO2 TWA)

QR - Communications

QR - Lookout Working

QR - Temporary Speed Restrictions

Working in Electrified territory

DPTI

ASQA accredited courses are currently accepted.

TfNSW

TfNSW

TLIF2080 Safely Access the Rail Corridor

John Holland

All competencies currently on scope

DPTI

ASQA accredited courses are currently accepted.

The Instruction Company Pty Ltd

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

PO Level 1

PO Level 2

PO Level 3

PO Level 4

Safeworking Level 1,Safeworking Level 2

Track Vehicle Operator - NSW ARTC NTSA Part B - NCOP

ARTC - Aluminothermic Welding

ARTC - Adjust rail

SA Track Worker Level 1

SA Track Worker Level 2,SA Track Worker Level 3

SA Track Worker Level 4Defined Interstate Network (CoP) ,ARTC Addendum,

ARTC No Authority Required - NAR,ARTC - Track Examiner,ARTC - Track Certifier,ARTC - Check and repair track geometry

ARTC - Examine track infrastructure

ARTC - Visually inspect track infrastructure

ARTC - Control Rail Traffic Movement,ARTC Track Force Protection Coordinator Level 3 - Victoria Safeworking requirement in VIC (TA20 territory)

MTM

TLIF2080 Safely Access the Rail Corridor (TTSA)

Lookout

Handsignaller

TFPC 3.1

TFPC 3.2

TFPC 3.3

V/Line

TLIF2080 Safely Access the Rail Corridor

TFPC 3.2

Handsignaller 2.2

DPTI

ASQA accredited courses are currently accepted.

Train Me RTO Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

Training Ahead Australia

ARTC (relevant to June 2019)

TLIF2080 Safely Access the Rail Corridor

MTM

TVO 1 (From 04/01/2019)

V/Line

TLIF2080 Safely Access the Rail Corridor

TVO-01

DPTI

ASQA accredited courses are currently accepted.

Urban Rail Safety Pty Ltd

TfNSW

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

V/Line Corporation

V/Line

TLIF2080 Safely Access the Rail Corridor

TFPC 3.3 & 3.2

TVO-01

TVO-02

Handsignaller 2.2

Safeworking Level 5 (competent person)

DPTI

ASQA accredited courses are currently accepted.

WAM

John Holland

TLIF2080 Safely Access the Rail Corridor

DPTI

ASQA accredited courses are currently accepted.

Direct Upload Capability

Some approved Registered Training Organisations (RTOs) are taking advantage of the direct upload capability in the RIW System. This enables the training provider to upload training certificates directly into the system, which saves time and means less time off tools for the rail industry worker. The list of RTOs using the direct upload capability can be found below.

Name Url Email City State Postcode
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