Network Operator Workarounds

Network Operator Workarounds: Missing Job Roles

What if I find there are missing job roles in the RIW system? The missing data may not have been migrated across from the Pegasus system. Network Operators have specific workarounds in place to ensure business continuity over the short term while a solution is developed. If you find there are missing job roles in the RIW system, follow the relevant workaround… 


From Monday 4 November 2019, all new projects or contract tenders for work will need to have an RIW card issued from the new MTA RIW platform. For all other work, ARTC will continue their interim arrangements until Monday 3 February 2020. ARTC will provide updates over the coming months to keep ARTC employees and contractors informed about transition progress and next steps.

Any ARTC specific queries may be emailed to [email protected].

Queensland Rail

The requirement for contractors to transition to the new RIW system effective from 28 June 2019. If a record of contractor role compliance is missing in the new RIW System and must be checked prior to allowing the contractor to access the rail corridor or worksite, Queensland Rail employees should perform a compliance check against these records via the internal team which has access to these records.


To support transition, the following workarounds are in place to verify competence and support works on the V/Line network:

  • If you are working on the Ballarat Line Upgrade or Western Program Alliance, contact the Contractor in Charge of that worksite
  • If you are working elsewhere on the V/Line network, seek the assistance of V/Line staff who are out in the field supporting competence verification where required.

Public Transport Authority of Western Australia

PTA has an internal checking process managed by key PTA staff at the point of work commencing. Should issues arise in the RIW system, this checking process is designed to verify safeworking accreditation prior to undertaking work on the PTA network for both PTA employees and contractors. The PTA can be contacted Monday-Friday 7.30AM-5.00PM Perth time on 08 9326 2861 or via email at [email protected]

DPTI South Australia

The Department of Planning, Transport and Infrastructure (DPTI) require all rail safety workers working in the Adelaide Metropolitan Passenger Railway Network (AMPRN) to have an MTA RIW Card (physical or virtual). DPTI have worked with MTA to migrate all information available for the DPTI Operator Role into the RIW system. DPTI no longer have any workarounds to verify competence to work on the AMPRN. If the DPTI Operator Role is showing as invalid the required competency information will need to be completed or uploaded for the RIW card holder.

If you are unsure whether DPTI consider the work you are doing is Rail Safety Work you can refer to DPTI’s network access page.