Rail Industry Blog

The rail industry news blog is a must read for anyone working in the rail industry that would like to keep up to date with the key things driving the industry forward, the challenges and the interesting projects and innovations improving customer’s journeys and experiences.

Discover new trends, innovations and improvements that are occurring across rail industries all over the world and right here on our doorstep.

News & Updates

News & Updates

RIW & Other News


RIW Promotions

The RIW Program has developed collateral to assist industry with promotion of the Rail Industry Worker Program.


RIW Program Overview

This flyer provides a general overview of the Rail Industry Worker Program.


RIW Posters

Posters can be downloaded and used for work sites and offices. The posters carry important messages about updating personal details, setting up a MyRIW account, using the new RIW card and promotion of the virtual RIW card. 


RIW Merchandise

  • RIW High-Vis Vest – This specially designed high-vis vest can be used by Network or company RIW champions. Please email [email protected] to request a vest, including name, email address, post address and vest size.
  • RIW Promotional Business Cards – this printable business card lists some of the support channels available to contact the RIW Program.
Transition Information

Business Rules
Apply For My RIW Card
User Guides




User Guides

User Guides are available within the system when you log in. They contain step-by-step instructions and screenshots. These detailed guides describe how to perform all functions within the RIW System based on relevant user roles. To access the User Guides, log in to the RIW system and select ‘user guide’ in the top right corner. click here to log in

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RIW Business Rules

RIW Business Rules provide the minimum acceptance criteria for the verification of competence across program participants.

Business Rules

To ensure that the RIW Program is fit for purpose and guided by industry, a governance committee was established comprising rail operators, track owners and rail contractors. The National Rail Industry Worker Governance Committee (NRIWGC) includes safety managers, competency managers, training managers and other professionals working for accredited rail operators, infrastructure organisations and rail contractor representatives. The NRIWGC is responsible for driving continuous improvement of the RIW Program through developing and reviewing the National Role Matrices and National Business Rules. The National Role Matrices provide standardised roles to allow more access and portability for rail workers across the Australian rail network. Where a Rail Operator still requires specific network roles and competencies, these are developed internally by each Rail Operator and form part of their network role matrices. In addition, both Rail Operators and Contractor Representatives also have the responsibility to develop employer-based roles and competencies, listing the specific requirements to hold the relevant roles for their organisation.

Business Rules have been developed to provide further consistency and an agreed minimum acceptance criteria for the verification of competence across RIW program participants. These underlying business rules provide guidance to the RIW Program Service Desk.

You can visit here to view business rules.


System Training & Support

Training for the Rail Industry Worker System

The RIW System is designed for flexibility and reliability – and we’re here to help you along the way.

As the only authorised supplier of the Rail Industry Worker Program, we want to ensure you have the right training for your job, and that it’s as effective as possible. The following support tools have been developed to help everyone understand how to use the RIW software. You’ll find how-to videos, system walkthrough videos, quick guides and FAQs.

How-To Training Videos

How To Videos are short visual aids that support all user profiles and cover common system functions. These videos will get you up and running in just a few minutes.

This video is designed to assist Employer Administrators in adding a new worker to the RIW system- this is someone who has never had an RIW card before. It also contains step by step instructions of how to send an employment request to an existing RIW cardholder to gain access or visibility to their profile.

This video has been created for Employer and Project Administrators and provides step by step instructions on how to assign and suspend competencies to a workers profile. It also includes information on how to bulk upload the same competency to multiple workers.

This video is designed to assist Employer Administrators and Network Operators in managing Job role for RIW cardholders.
Network operators have the ability to suspend and lift the suspension of a Job Role.
Employer Administrators can assign job roles and send a job role to an approved Assessor for verification.

This video is designed to assist Employer Administrators in placing a work restriction and adding a risk assessment on a workers profile it also provides instructions on how to lift a work restriction or risk assessment that was placed by an Employer Administrator.

This video is designed to assist Employer, Project and Site Administrators as well as Registered Training Providers (RTOS) and the Service Desk in creating reports. Reports are able to provide valuable information and assist with managing your workforce.

This video is designed to assist Network Operators, Project and Site Administrators and contains a step by step walkthrough on how the Network Operator can create a project, add prerequisite competencies or access requirements. It also contains a step by step walkthrough on how the Project and Site Administrators can create sites and zones and set pre requisite competencies or access requirements.

This video is designed to assist Employer Administrators in creating and sending E-Learning requests to workers employed with your organisation.

This video is designed for Employer Administrators and contains step by step instructions on how to search for a worker who is employed within you company who is competent or the closest match to fulfil a specific job role.

This video is designed to provide assistance for Employer Administrators. It contains a step by step walkthrough on how to process your payments through PayPal.

This video is for Employer and Project Administrators. It contains step by step instructions on how to analyse the swipe and shift activity of cardholders. Project Administrators are also able to create a muster list of individuals who are swiped in a specific project, site or zone.

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System Walkthrough Videos

System Walkthrough Videos cover specific system functions in more detail, including key tasks performed by operators and employers when managing their workforce. Topics covered include approving an association, general governance, issuing projects to the contractor in charge, managing your workforce and completing key system functions.

This video is for Rail Industry Workers and contains a step by step walkthrough of the myRIW portal and its functions.

This video is designed to assist Authorised Health Professionals (AHPs). It provides step by step instructions of how add medical and drug and alcohol results to workers profiles within the RIW system.

This video has been created for Registered Training Providers (RTOs). It provides a step by step walkthrough of the RTOS functions within the RIW system.

This video is designed for Employers with Premium Functionality. It contains instructions on how to create and assign Employer Job Roles and Competencies, manage crews and allocate items to your workforce.

This video provides a system walkthrough for Network Operator Administrators. It contains step by step instructions to perform tasks relevant to Network Operator Administrators within the RIW system.

This video has been created for Employer Administrators and is designed to provide a system walkthrough of the key functions and tasks that an employer administrator performs within the RIW system.

This video is designed to assist Access Controllers and Spot Checkers. It contains step by step instructions on the functionality of the RIW app including how to perform swipes and spot checks.

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Quick Guides

The following Quick Guides are 1 to 2 pages of written information. They provide a very simple overview of some of the most commonly used functions within the RIW system.


RIW System User Guides

Full RIW System User Guides are available by logging into the RIW system, and clicking on the User Guides link in the top right hand corner of the screen.

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